1. Florevic M. Garcia
Address: 15B 6th
-17th
Street, Villamor Air Base, Pasay City 1309, Philippines
Mobile Phone Numbers: 0925 552 2563
Email Address: flrvcgarcia@myway.com
Career Objective: To pursue a highly rewarding career, seeking for a job in challenging and healthy work
environment where I can utilize my skills and knowledge efficiently for organizational growth.
Education
Bachelor’s Degree
Manila Doctor’s College, Ermita, Manila, Philippines
Psychology
Four year program.
June 1999 – October 2000
Bachelor’s Degree
Emilio Aguinaldo College, Ermita Manila, Philippines
Psychology
Four year program
November 2000 – March 2003
Work Experience
Affiliated Computer Services of the Philippines, Palm Coast Avenue, Pasay City, Philippines
Benefits Admin Senior Associate
• First point of contact for all HR & Payroll related questions.
• Perform, track, and log all calls and transactions performed related to Human Resources and
Payroll process.
• Follow-up on outstanding issues to ensure resolution, keep the employees informed on the
status of the research, and close out case when completed.
• Handle confidential information with sensitivity and discretion in accordance with data privacy
requirements.
• Manage, update, and maintain all personnel data.
• Track time records such as regular work hours, vacation leave, holiday, etc.
• Prepare standard reports to track workload, response time, and quality of input.

2. • Administer and process HR related documents such as termination, verification of employment,
subpoena & records request.
September 2013 – Present
Infosys Business Process Outsourcing Ltd, Fort Bonifacio, Taguig City, Philippines
Senior Process Executive
• Entered the orders and validated the booking parameters such as pricing, payment terms,
discounts, bill to address, products, etc in SAP application with the purchase orders submitted
by the customers.
• Modification of order total as the customer request.
• Coordinated with logistics teams in different regions, ensuring dispatches as per customer
schedule.
• Added, deleted, or upgraded discount percentage as the customer request.
• Informed the customer on the product mismatch issue.
• Validated products and services as per customer request.
• Met productivity targets and quality.
September 2011 – June 2013
Convergys Philippines Services Corporation, Ayala Avenue, Makati City, Philippines
Senior Customer Service Associate
• Interfaced with the customers via inbound or outbound calls for the purpose of resolving
routine problems with products and services.
• Provided information regarding wireless communication services provided by a US based
company.
• Handled queries about billing.
• Handled payment.
• Answered calls from customer asking guidance on their accounts or even on how to set-up their
mobile phone.
• Performed basic mobile phone troubleshooting.

3. • Effectively transferred misdirected customer calls or request to an appropriate party.
• Confirmed customer understanding of the resolution and provided additional customer
education as needed.
October 2010 – July 2011
Teletech, SM Central Business Park, Pasay City, Philippines
Back-of-House Customer Service Representative
• Processed error-provisioning orders to customers.
• Submitted completed orders regarding mobile and fix line to customers.
• Processed porting of fix line service.
• Ensured meeting target average holding time for processing orders which is 3.5 orders per hour.
• Increased customer satisfaction and decreased customer churn.
• Did other task as may be deemed necessary from time to time.
October 2008 – September 2009
Vision – X, Incorporated, Senator Gil Puyat Avenue, Makati City, Philippines
Inbound Customer Service
• Ensured that incoming telephone calls were answered in a timely and professional manner.
• Promoted company products and services and made recommendations that met customer
needs.
• Responsible to keep and uphold integrity in handling customer’s account information in each
and every call.
• Input the customer modification and/or sale onto a database thereby ensured that the data
entered is accurate.
• Overcame objections from customers in order to turn the call around and transitioned to sale.
• Responsible in maintaining first call resolution.

4. January 2008 – September 2008
Additional Work Experience Not Related To Call Center
Supply Branch, 2nd
Squadron Headquarters Service and Support Group, Philippine Air Force, Villamor
Air Base, Pasay City, Philippines
Clerk
• Entered data into computer.
• Filed records.
• Answered phone calls.
• Relayed messages.
• Courier or took orders for various request.
January 2006 – July 2007
Professional Qualifications
• I have Civil Service Professional Certificate of Eligibility.
Skills
• Strong computer skills with the ability to navigate multiple software applications.
• Ability to handle multiple tasks and prioritize while working in fast-paced environment.
• Excellent in written and verbal communication skills.
References
Judee Mae Linezo Brigette Cruz
Quality Analyst Team Manager
ACS of the Philippines, Inc ACS of the Philippines, Inc
Mobile Number: 0915 2205446 Mobile Number: 0927 9872676
Sheila De Leon Bellesa Aspiras
Benefits Admin Senior Associate Benefits Admin Senior Associate
ACS of the Philippines, Inc ACS of the Philippines, Inc
Mobile Number: 0915 2027369 Mobile Number: 0917 2473306