1. RESUME
Professional Objective:
WORK EXPERIENCE: Company – TE Connectivity Global Shared Services India
Pvt.Ltd
Name: Puttalakshmi G
Phone no: 9739597155
Email id: Puttu885@gmail.com
 Intend to build a career with leading corporate of hi-tech environment with
committed & dedicated people, which will help me to explore myself fully and
realize my potential.
 To give the best of service for the firm I work. To carry out the assigned activity with
utmost dedication and sincerity.
 Business Unit: CIS (Consumer and Industrial services).
 Role : Process Lead-Continuous Improvement(01st
Jan 2016 to till date)
: SME-Subject Matter Expert (01st
January 2014 to 31st
December 2015)
: Sr. Order Management-Associate (02nd March 2012 to 31st December 2014).
: Order Management-Associate (01st October 2011 to 01st March 2012)
Tools Used:
 SAP
 SFDC
 MS Excel
 Outlook
Responsibilities:
 Process
• Timely allocation of tasks and ensuring all files/requests are completed
within the timelines defined.
• Ensure that all team members are processing all transactions with
accuracy following the standard process defined.
• Process all transaction requests himself/herself to ensure zero backlog.
• Work with other teams to implement global best practices.
 Performance Management & Reporting
• Responsible for ensuring that the process meets all KPI and SLA defined.
• Identifying and analyzing data to understand gaps in performance.
• Implement action plans to ensure that process meets all performance parameters.
• Works closely with TL/AM/Trainer in identifying individual coaching needs.
• Accountable for reviewing performance with key stakeholders in the region

2. WORK EXPERIENCE: Company – TE Connectivity Global Shared Services
India Pvt.Ltd
 Leadership
• Demonstrate ability to work beyond department boundaries.
• Conduct, design, and/or deliver process/procedure training.
• Assist management team in selecting new hires.
• Responsible for departmental audits in conjunction with management team.
• Develop and implement project teams for process improvement, internal
communications and interdepartmental understanding.
 Training new hires.
• Helping new hires to meeting there 30/60/90days targets.
• Providing refresher training to the team when required.
• Conducting Process knowledge test for the team.
• Organizing brainstorming sessions for the team in order to identify the
area of changes or improvement.
 Quality Analyst.
• Handling team of 10 members from operations on transactional process
from past 2yrs.
• Team of 2 quality analyst reporting to me
• Supervising individual and team targets.
• Audit transactions, identify and rectify errors, provide feedback and ensure
errors are within acceptable limits.
• Analyze, Create and review quality reports with management team.
Implement procedures and policies that ensure error free orders.
• Work on continuous process improvement and identifying the area of
improvement for the team.
• Organizing weekly and monthly call with all the regional supervisors to
discuss on the process status.
• Supporting transaction processing for the request from customer service
representatives in the sale offices.
The Major requests are:
 Manual Order Entry
 Quotations
 Scheduling agreements
 Order changes
 Creating Return orders
 Credit note
 Debit Note
 Working on Returns:
• Creating credit memo and debit memo
• Creating and managing RMA’s
• Releasing billing blocks for credit, debit and RMA’s.
 Business Unit: Network Solutions
 Role : Order Entry- Associate (07th Dec 2009 to 1st April of 2010)
: Customer Service Representative (1st April 2010 to 1st
May 2011)
: Return Specialist (1st May to 30th
September 2011)

3.  WORK EXPERIENCE : Company : Infosys BPO
Responsibilities:
 Processing purchase orders for Nordic and Finland later started processing orders
for Broad cast and Backup for Middle East Folder.
 Promoted to the role of CSR (Customer Service Representative) for
Intercompany, later for Middle East and also back up for UK and Ireland Region.
 Promoted to the role of Return Specialist for EMEA Returns and also back up for
APAC Returns.
CSR Role:
 Creating and assigning interactions to Account Specialist.
 Entering Quote, Sales Alerts, Purchase orders, Inquiries in system for the
customer.
 Contacting EURO TAC team for Product Information.
 Providing Order Status and Tracking Number to the customer.
 Coordinating with PM and Sales to compute the price
 Instructing shipping department on the requirements of the customer. Invoices,
packing list, Country of origin certificates et.al.
Return Specialist:
 Be a single point of contact for all goods return requests and notifications.
 Handle returns management and resolve issues related :
• Freight charge disputes and delivery problems.
• Interpretation of pricing, returns and channel sales guidelines.
• Currency, duty, tax and freight cost for all export orders.
 Work on all issues in returns mailbox and ensure all SLAs are met.
 Complete any other tasks as and when assigned or required by the business unit
 Business Unit : Cisco
 Role : Senior Process Executive (Band B2)
 Tenure : 27th
July 2007 to 4th
Dec 2009
Responsibilities:
 Shift anchor handling the key responsibilities of the team.
 Floor Support anchor.
 Training new hires.
Description about the work:
 Worked as Process executive for 27 months in Order Management vertical for
the client Cisco at Infosys BPO.
 I was a part of Nonstandard Order Booking team which is a booking team that is
majorly responsible in revenue generation for Cisco.
 Interact with Client and customers through mails.
 Worked on tools designed by Oracle like QTC, BV and CSE (Customer Service
Enterprise) tool.
Strengths:
 Good problem-solving, logical and analytical skills.

4. EDUCATION INFORMATION
PERSONAL PROFILE
 Like to take up challenging tasks with a definite focus on quality, keen desire to
learn and Work on newer technologies.
 Excellent oral and written communication, interpersonal and client interaction
skills.
 Excellent ability to work in a team, good team management skills
INTERESTS:
Listening to Music
Travelling
Reading books
PERSONAL INFORMATION:
Date of Birth: 3rd
October 1986
Nationality: Indian
Place : Bangalore Yours Faithfully,
Puttalakshmi G
Course Board/University College
Year of
Passing
Aggregate
Percentage
M.B.A
(H.R.M)
Annamalai University
Annamalai University
Distance Education
2011 63
B.sc
(Computer
Science)
Mysore University Teresian College 2007 63