1. Anita Singh -anita.kaushik411@gmail.com
7022842333
PROFESSIONAL SUMMARY
 An astute professional with a total work experience of 7.5years.
 Hold combined experience in HR, servicing and training.
 Expertise in team management and have in the past managed teams for HR and servicing.
 Quick learner and expertise in client management and communication.
 Experienced HRProfessionalskilled atcreatinga strongorganizational cultureand enablingbusinessresults
through assessing,designingand developingHRstrategies,learning& developmentinterventions,and
employeerelated programs.
PROFESSIONAL REWARDS
 Received several client appreciation emails for prompt and good resolution to their critical issues.
 On the basis of performance, was offered to join the HO within 6 months of joining.
 Appreciated by higher management for organizing several extracurricular activities in the team like conducting
celebrations, fun activities, and motivation sessions.
INTER PERSONAL SKILLS
 Strong Communication & Time Management Skills.
 Proven leadership abilities, Dedicated & Self-motivated.
 Driven to learn & apply new ideas.
ACADEMIC QUALIFICATION
 Graduated in B.Com from Allahabad University, year 2006-09 2009
 Senior Secondary (Class XII) CBSE 2006
 Higher Secondary (Class X) CBSE 2003
JOB EXPERIENCE
Hindustan Times Media Pvt. Ltd. Feb 2015- Till date
 HT Media is an Indian mass media company based in Delhi, India. It has holdings in print, electronic and
digital media. It also operates 19 printing facilities across India with an installed capacity of 1.5 million copies
per hour. HT’s online business, is largely handled by Firefly e-ventures internet business, include the flagship
web portal Hindustantimes.com, Livemint.com, Desimartini.com and Shine.com
Work Description:
 Responsibilities included HRBusiness, TalentManagement- SuccessionPlanning,TalentEngagement&
Retention;Training& Development;Cultural Alignment;BestPracticeAnalysis& Implementationof Processes
& Compliance

2. Anita Singh -anita.kaushik411@gmail.com
7022842333
 Handled the inside HR and servicing team at the branch.
 Meeting clients with respect to recruitment services at shine.com.
 Product portfolio includes Database, Events like job fair, HR Events, Walk-in-drive solutions, Social
Media Management and marketing services.
 Follow up with clients for closure, renewals and retention.
 Training team on product and interaction.
Daygains Pvt. Ltd. July 2013- Jan 2015
 Daygains Services is an Investment Advisory Company which offers fail-safe Stock Market Recommendations
for your valued Investments in the Share Market. We provide the Best Stock Tips. Preserving an appropriate
blend of growth as well as safety in mind, our team of professionals renders you opportune Stock Tips live
through SMS and Calls.
Work Description:
 Hiring members for my team.
 Providing training to new batches for sales strategy.
 Handling sales Team of 18-20 members production in the system along with grooming.
 Accountable for revenue generation
 Maintaining Average RPH OF 50k
 Meeting total team target assigned along with individual targets.
 Motivating team in order to achieve the targets
 Introducing attractive incentive plans.
Data Miners Pvt. Ltd. March 2012- June 2013
Account Manager- International Operations
 Data Miners is a lead generation and Market Research company. It is a survey process in which we conduct
lifestyle survey for different brands and share the data with respective clients. Head office is situated in
London, Dockland and registered with name of Explore Data Pvt. Ltd.
Work Description:
 Handling client demands – Coordinating with new and existing clients regarding their respective demands,
specifications and turnaround time in which they want tasks to be completed.
 Grievances and complaints of client – Considering client complaints and sharing them with operations
team. Discussing with teams for resolution and passing forward instructions to respective teams to reduce
the errors.
 Quality Control – Daily meetings with quality and operations team to discuss their respective ideas
regarding process, quality parameters and targets.
 Induction – Taking process training of new recruits and train them on the work profile and
responsibilities.
 Direct business operation – Staffing solutions, maintaining/monitoring the process.
 Worked in coordination with executives, quality and with other team members to achieve firm’s goals and
objectives.

3. Anita Singh -anita.kaushik411@gmail.com
7022842333
 Handled complex business queries including complaints and feedback – Supervised incoming queries on a
daily basis to monitor performance and prepare reports accordingly.
 Preparing business research reports and studies for the top management.
 Conducting audits on a regular basis to monitorperformance.
Serco Global Services Pvt. Ltd. Feb 2011- Feb 2012
Senior Analyst – Serco Limited
 Serco Group PLC is a British Government Services Company based in Hook, North Hampshire, founded in
1929 as a United Kingdom division of the Radio Corporation of America and initially provided services to the
cinema industry in the United Kingdom. It is listed on the London Stock Exchange. Among its operations are
public and private transport and traffic control, aviation, military and nuclear weapons contracts, detention
centers and prisons, and schools.
Work Description:
 Finding and allocating, unallocated rental payments made by the tenants on residential properties let out
countrywide in UK on behalf of landlords.
 Generating and sending out invoices to company lets and tenants.
 Liaison with Property Management Centre to resolve any maintenance issues in the property.
 Sending out Standing Order mandate (payment forms) and Reminder Notices to the tenants
 Processing rental payments from tenants.
Matrix Cellular International services Pvt. Ltd Jan 2009- Feb 2011
Executive in international operations-
 Founded in 1995, Matrix introduced the concept of local connectivity in India, by offering destination-specific
mobile connections to international travelers. With a pan-India network of over 1000 professionals in areas of
sales, marketing, customer service, operations and logistics, Matrix has partnerships with over 30 country-
specific international service providers. The company is also a recipient of numerous Excellence Appreciations
in Sales and Marketing from many of its clientele. In May 2009 they released the Deutsche Bank Matrix credit
card.
Work Description
 Putting down customer orders in respect to the products ordered.
 Keeping a clear vision for timely delivery of the service requests.
 Escalating customer’s problem in manners to satisfy their needs & maintaining the proficiency level of the
company.
 Moreover played role of a customer care executive in fulfilling the order details of the customers.
 Making a cordial coordination with the branches to keep in interest the business relations.
 Mentoring the new team members to help them understand the intricacies of the Process to ensure
smooth transition.
COMPUTER SKILLS

4. Anita Singh -anita.kaushik411@gmail.com
7022842333
 Basic knowledge of computers.
 Working knowledge of Microsoft Windows 98/XP/Vista/7, MS Office, Internet and other Windows based
applications.
PERSONAL SNIPPET
Date of Birth : 15th Oct. 1986
Father’s Name : Late Banwari Singh
Hobbies : Shopping ,Reading(Fiction) & Music
Current Address : #9 80FT road
Indiranagar, Bangalore
.