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UNIT - II
BANKING FINANCIAL SERVICES
MANAGEMENT
SYLLABUS
UNIT II - SOURCES AND APPLICATION OF BANK FUNDS
Capital adequacy, Deposits and non-deposit sources, Designing of
deposit schemes and pricing of deposit services, application of bank
funds – Investments and Lending functions, Types of lending – Fund
based, non-fund based, asset based – Different types of loans and
their features, Major components of a typical loan policy document,
Steps involved in Credit analysis, Credit delivery and
administration, Pricing of loans, Customer profitability analysis.
CAPITALADEQUACY
 INTRODUCTION
The capital adequacy ratio (CAR) is a measurement of a bank's available
capital expressed as a percentage of a bank's risk-weighted credit
exposures. The capital adequacy ratio, also known as capital-to-risk
weighted assets ratio (CRAR), is used to protect depositors and promote
the stability and efficiency of financial systems around the world.
 A bank should have a sufficient capital to provide a stable resources to
absorb any losses arising from the risks in its business. Ratio of a
bank‘s capital to its risk.
 Bank for international settlements(BIS): Banks must have a primary
capital base equal at least to 8% of their assets and a bank that lends 12
dollars for every dollar of its capital is within a prescribed limit.
Capital Adequacy Ratio Formula
 CAR = Tier one capital+ Tier two capital / risk weighted assets.
 Tier one capital = (Paid up capital + statutory reserves + disclosed free
reserves)-(equity investments in subsidiary + intangible assets +current
and profit/loss).
 Tier two capital = General loss reserves + hybrid debt capital
instruments & subordinated debts.
 Risk weighted assets: Risk and weight is calculated differently for each
types of loan.
DEPOSITS AND NON DEPOSITS SOURCES
 DEPOSITS
Meaning
It is a sum of money paid into a bank (or) building society
account.
PARAMETERS TO DETERMINE THE FUND MOBILIZATION
 Maturity
 Cost of funds
 Tax implications
 Regulatory Framework
 Market conditions
Sources of Deposits
PARAMETERS
 Type of deposit customers
 Tenure of deposits
 Cost of banks
Classification of Deposits
There are Two types of Deposits they are:
 Transaction deposits or payment deposits
 Term deposits
TRANSACTION DEPOSITS OR PAYMENT DEPOSITS
 These deposits are repayable by the bank on demand from the
depositors.
 Interest bearing deposits(Individual and saving a/c)
 Non interest bearing deposits(low rate of interest)
TERM DEPOSITS
The customers receives a stream of cash flows in the form of interest.
These deposits typically the high rate of interest.
NON DEPOSIT SOURCES / WHOLE SALE
FUNDING SOURCES
 FUNDING GAP
It is calculated as the difference between current and projected
credit non deposit flows. Shows the projected need for credit
exceeding the expected deposit flows.
ALTERNATIVE FUNDING SOURCES
 Central bank funds
 Certificate on deposits(CD)
 Foreign funds
 Other money market funds
Types of Non Deposit Sources
 Call and notice money
 External commercial borrowings(ECB)
 Export refinance
1.CALLAND NOTICE MONEY
 It is a money market instrument
 Money market is a market for short term financial assets.
FEATURES
 Banking and all Co-operative banks
 Outstanding borrowing should not exceeding 100% of banks
capital
 Non banking institutions cannot operate.
2. EXTERNAL COMMERCIAL BORROWINGS(ECB)
 Commercial loan in the form of bank loan, buyers credit, suppliers
credit, fixed rate of bonds taken from non resident lenders with a
minimum maturity period of 3 years.
FEATURES
 Do not get approval from RBI and Government of India (GOI)
 Amount of maturity
 End use permitted
 Prepayment of ECB
 Security
3. EXPORT REFINANCE
Offer Refinancing for credit
Ex: SIDBI
DESIGNING OF DEPOSIT SCHEMES AND
PRICING OF DEPOSIT SERVICES
PRICING OF DEPOSIT SEVICES
 Servicing costs Vs minimum balance requirements
 Deposits volumes and their cost in relation to profits
 Lending and investment avenues
 Relationship with customers
 Promotional pricing
 Product differentiation
Approaches of Deposit Pricing
 Cost plus margin deposit pricing
 Banks determine deposit rate
 Cost of offering services plus small profit of margin formula: operating
expenses per unit of deposit service estimated overhead expenses
allocated to deposit function
 Market penetration deposit pricing
 Based on market share (or) Growth of market ,the rate is fixed
 Conditional pricing - Attractive scheme
 Larger volume of amount and higher interest rate- vice versa
 Upscale Target Pricing
 Customers are targeted, Eg: Doctors, managers, lawyers
 Relationship pricing
 Banks best customers get best pricing
 Create good rapport between banks & customers.
INVESTMENTS AND LENDING FUNCTIONS
LENDING FUNCTIONS
 Primary function of a bank.
 Major sources of income
 Risk also involved
Some of the securities against which the banks lends are:
Commodities
Debts
Financial instruments
Real estate
Automobiles
Consumer durable goods
Document of title
FUNCTIONS OF BANK LENDING
 To provide interest income of the bank
 It helps in promoting private sector development
 It helps to stabilize, broaden and increase the efficiency of
financial markets.
 Helps to promoting & developing the various financial institutions
 To provide education loans, housing loan etc. to the people.
 To provide direct finance to agriculture which includes short,
medium and long term loans
TYPES OF LENDING
 Fund based Lending
 Non-fund based Lending
 Asset based Lending
FUND BASED, NON-FUND BASED, ASSET
BASED
FUND BASED LENDING
 Loans
 Cash credit
 Overdraft
 Purchase of bills of exchange
LOANS
 Oldest & very popular form of lending by banks
 Loans- financial assistance is given for a specific purpose and
for a fixed period
 With or without security (advance)
 Loans (demand and term loan)
 Demand loan: (payable on demand, short term loans&
granted to meet the working capital requirements of the
business.
 Term loan: ( repayment is spread over long period).
 Medium Term loan- (repayable 1 to 5 years)
 Long term loan-(repayable after 5 years)
CASH CREDIT
 Banks lend money against the security of commodities and debt.
 It runs like a current account except that the money that can be
withdrawn from this account is not restricted to the amount
deposited in the account.
 Instead, the account holder is permitted to withdraw a certain sum
called "limit" or "credit facility" in excess of the amount deposited
in the account.
OVERDRAFT
 An arrangement where by the bank allows the customers to
overdraw from its current deposit account.
 Security (assets& personal)
 Charging of interest
NON FUND BASED LENDING
 Bank guarantees
 Letter of credit
BANK GUARANTEES
 Issuing bank agreement client
 To meet the claims put forward by the client against the
customer on behalf of whom
 Guarantee is issued.
 Guarantee may be oral or written.
 It is non fund based credit.
LETTER OF CREDIT
 A binding document that a buyer can request from his bank
in order to guarantee that
 The payment for goods will be transferred to the seller.
 Domestic /inland letter of credit
 Foreign letter of credit/board letter of credit
ASSET BASED LENDING
 Which the asset being bought(inventory, land or machine) is
used as collateral.
 Quality of the collateral
 Off balance sheet financing
Asset based lender focus on
 Collateral value
 Collateral audits
 Inventory turnover rates
 Orderly liquidation asset values
 Forced liquidation asset values
DIFFERENT TYPES OF LOANS AND THEIR
FEATURES
 Loans for working capital
WC= (CA-CL)
Investment in current assets
Working capital gap determined by borrowers decisions
 Loan for capital expenditure and industrial credit
Diversifying business
Debit service coverage ratio
 Loan for syndication
International financing.
2 or more banks agree to jointly to make a loan to the
borrower.
 Loan for agriculture
Short term loan
Sales realization(Harvest time)
Long term loan(investment in land, equipment etc.)
Loans are paid after the harvest
 Loans for infrastructure – Profit finance
Asset based lending
Identifying and Entering suitable contracts
Supplementary credit agreement and
Mode of credit through term loans.
 Loans for customers(or) retail lending
Purchase of durable goods, education, medical care, housing
and other expenses
Repayment periods from 1-5 years
Credit cards &Removal of default risk
To improve profitability
MAJOR COMPONENTS OF A TYPICAL LOAN
POLICY DOCUMENT
 Loan objectives
 Volume &mix of loans
 Loan evaluation Procedure
 Credit administration
 Credit files
 Lending rates
LOAN OBJECTIVES
 Communicate to credit officers & other decision makers
VOLUME AND MIX OF LOANS
 Specific industries, sectors, geographic areas.
 Portfolio of loans
 Pricing of loans
LOAN EVALUATION PROCEDURE
 Establishment of loans
 Consider bank‘s over all strategy
 Selection of borrowers
 Post sanction monitoring
CREDIT ADMINISTRATION
 Lending activities are risky
 To ensure credit decision are taken by experienced officers
 Hierarchical level of banks.
CREDIT FILES
 Important document
 Used for making decision
 Continuous evaluation of company
 Mandatory format is used
STEPS INVOLVED IN CREDIT ANALYSIS
 Step:1 –Building the credit file
 Step:2- Project & financial appraisal
 Step:3- Qualitative analysis
 Step:4- Due diligence
 Step:5- Risk assessment
 Step:6-Making the recommendations
BUILDING THE CREDIT FILE
 Gathering information
 To assess the borrowers willingness
 Desire to repay the loan
 To examine the borrowers track record
PROJECT AND FINANCIAL APPRAISAL
 Past financial statement
 Cash flow statement
 Financial risk
 To find out the current financial health
QUALITATIVE ANALYSIS
 To assess the quality of team
 Poor credit decisions have been the result of not knowing
enough about the customer
DUE DILIGENCE
 Time consuming activity
 Checking the borrowers details
 Analyse the technology used by the borrowers
 Assessment of debt service capacity
RISK ASSESSMENT
 Identify and analysis the risk
 Identify internal and external risk
 Standard pricing of loan decisions and terms of loan agreement must be
considered
MAKING THE RECOMMENDATIONS
 Analyze of fitness & loan policy
 Accept /reject of lending process
 Specify credit terms including loan amount, maturity, pricing repayment
schedule etc.
CREDIT DELIVERY AND ADMINISTRATION
 Credit delivery: It involves the trade off between the perceived default
risk of the credit applicant and potential returns from granting
requested credit
 Credit administration: (Preparation of loan agreement, Renewal notices
are sent systematically and Updation of credit files)
Steps of Credit Delivery
 Understand the customer current transaction behaviour and
attitude
 Customer research to assess their economic impact
 Develop an integrated channel migration plan (right
initiatives at right customers)
 Protect sales effectiveness
 Design non branch channel
FUNCTIONS OF CREDIT ADMINISTRATION
 Credit files are neatly organised
 Borrowers has registered the required insurance policy
 Borrowers should Repay the lease rent properly
 Credit facilities are disbursed only after the contractual terms
and conditions
 Collateral value is regularly monitored
 Borrowers should repay the interest, principal and fees and
commissions in a particular time limit
PRICING OF LOANS
 FIXED RATE LOAN : Fixed rate loan are long term debt
contracts whose interest rate payments are fixed at the time the
loan is made.
 FLOATING RATE LOAN : The interest is fixed for a short
period and when that period expires a new interest rate is fixed
for the next period.
 RELATIONSHIP BASED PRICING : Prime or base rate is
established by the bank for its most credit worthiness of
customers on short term working capital loans.
 COST BENEFIT LOAN PRICING : The bank is charging
enough for a loan to fully compensate it for all the costs and risk
involved.
 COST PLUS PRICING:
Cost of funds
Cost of servicing the loan
Risk premium
Profit margin
 RISK BASED PRICING: borrower with better credit will always
get a lower rate, due to expected lower losses to be incurred from
his account.
Process of Pricing of Loans
 Step:1 Arrive at cost of funds
 Step:2 Determine servicing cost for the customers
 Step:3 Assess the default risk &enforceability of risks
 Step:4 Fixing the profit margin
CUSTOMER PROFITABILITY ANALYSIS
It is a loan pricing method that takes into account the lender‘s
entire relationship with the customer when pricing the loan
Steps in Customer Profitability Analysis
 Step :1 : Identify all the services used by the customers (deposit
services, loan availed, payment services, service relating to transfer
of funds, custodial services and other fee based services.)
 STEP:2 : Identify the cost of providing each services.
 STEP:3 : Cost estimates for non credit related services can be
obtained by multiplying the unit cost of each service by
corresponding activity levels.
 STEP:4 : Major portion of costs is in respect of credit related
services.
 STEP:5 : Credit related expenses has a non cash component the
allocation of default risk expenses.
 STEP:6 : Assess the revenues generated by the relationship with the
borrower.
 STEP:7 : Assess the fee based income generated, fees are charged on
the basis of price.
 STEP:8 : Assess the revenue from loans
Thank You

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BFSM Unit - II.pptx

  • 1. UNIT - II BANKING FINANCIAL SERVICES MANAGEMENT
  • 2. SYLLABUS UNIT II - SOURCES AND APPLICATION OF BANK FUNDS Capital adequacy, Deposits and non-deposit sources, Designing of deposit schemes and pricing of deposit services, application of bank funds – Investments and Lending functions, Types of lending – Fund based, non-fund based, asset based – Different types of loans and their features, Major components of a typical loan policy document, Steps involved in Credit analysis, Credit delivery and administration, Pricing of loans, Customer profitability analysis.
  • 3. CAPITALADEQUACY  INTRODUCTION The capital adequacy ratio (CAR) is a measurement of a bank's available capital expressed as a percentage of a bank's risk-weighted credit exposures. The capital adequacy ratio, also known as capital-to-risk weighted assets ratio (CRAR), is used to protect depositors and promote the stability and efficiency of financial systems around the world.
  • 4.  A bank should have a sufficient capital to provide a stable resources to absorb any losses arising from the risks in its business. Ratio of a bank‘s capital to its risk.  Bank for international settlements(BIS): Banks must have a primary capital base equal at least to 8% of their assets and a bank that lends 12 dollars for every dollar of its capital is within a prescribed limit.
  • 5. Capital Adequacy Ratio Formula  CAR = Tier one capital+ Tier two capital / risk weighted assets.  Tier one capital = (Paid up capital + statutory reserves + disclosed free reserves)-(equity investments in subsidiary + intangible assets +current and profit/loss).  Tier two capital = General loss reserves + hybrid debt capital instruments & subordinated debts.  Risk weighted assets: Risk and weight is calculated differently for each types of loan.
  • 6. DEPOSITS AND NON DEPOSITS SOURCES  DEPOSITS Meaning It is a sum of money paid into a bank (or) building society account.
  • 7. PARAMETERS TO DETERMINE THE FUND MOBILIZATION  Maturity  Cost of funds  Tax implications  Regulatory Framework  Market conditions
  • 8. Sources of Deposits PARAMETERS  Type of deposit customers  Tenure of deposits  Cost of banks
  • 9. Classification of Deposits There are Two types of Deposits they are:  Transaction deposits or payment deposits  Term deposits
  • 10. TRANSACTION DEPOSITS OR PAYMENT DEPOSITS  These deposits are repayable by the bank on demand from the depositors.  Interest bearing deposits(Individual and saving a/c)  Non interest bearing deposits(low rate of interest) TERM DEPOSITS The customers receives a stream of cash flows in the form of interest. These deposits typically the high rate of interest.
  • 11. NON DEPOSIT SOURCES / WHOLE SALE FUNDING SOURCES  FUNDING GAP It is calculated as the difference between current and projected credit non deposit flows. Shows the projected need for credit exceeding the expected deposit flows.
  • 12. ALTERNATIVE FUNDING SOURCES  Central bank funds  Certificate on deposits(CD)  Foreign funds  Other money market funds
  • 13. Types of Non Deposit Sources  Call and notice money  External commercial borrowings(ECB)  Export refinance
  • 14. 1.CALLAND NOTICE MONEY  It is a money market instrument  Money market is a market for short term financial assets. FEATURES  Banking and all Co-operative banks  Outstanding borrowing should not exceeding 100% of banks capital  Non banking institutions cannot operate.
  • 15. 2. EXTERNAL COMMERCIAL BORROWINGS(ECB)  Commercial loan in the form of bank loan, buyers credit, suppliers credit, fixed rate of bonds taken from non resident lenders with a minimum maturity period of 3 years. FEATURES  Do not get approval from RBI and Government of India (GOI)  Amount of maturity  End use permitted  Prepayment of ECB  Security
  • 16. 3. EXPORT REFINANCE Offer Refinancing for credit Ex: SIDBI
  • 17. DESIGNING OF DEPOSIT SCHEMES AND PRICING OF DEPOSIT SERVICES PRICING OF DEPOSIT SEVICES  Servicing costs Vs minimum balance requirements  Deposits volumes and their cost in relation to profits  Lending and investment avenues  Relationship with customers  Promotional pricing  Product differentiation
  • 18. Approaches of Deposit Pricing  Cost plus margin deposit pricing  Banks determine deposit rate  Cost of offering services plus small profit of margin formula: operating expenses per unit of deposit service estimated overhead expenses allocated to deposit function  Market penetration deposit pricing  Based on market share (or) Growth of market ,the rate is fixed
  • 19.  Conditional pricing - Attractive scheme  Larger volume of amount and higher interest rate- vice versa  Upscale Target Pricing  Customers are targeted, Eg: Doctors, managers, lawyers  Relationship pricing  Banks best customers get best pricing  Create good rapport between banks & customers.
  • 21. LENDING FUNCTIONS  Primary function of a bank.  Major sources of income  Risk also involved
  • 22. Some of the securities against which the banks lends are: Commodities Debts Financial instruments Real estate Automobiles Consumer durable goods Document of title
  • 23. FUNCTIONS OF BANK LENDING  To provide interest income of the bank  It helps in promoting private sector development  It helps to stabilize, broaden and increase the efficiency of financial markets.  Helps to promoting & developing the various financial institutions  To provide education loans, housing loan etc. to the people.  To provide direct finance to agriculture which includes short, medium and long term loans
  • 24. TYPES OF LENDING  Fund based Lending  Non-fund based Lending  Asset based Lending
  • 25. FUND BASED, NON-FUND BASED, ASSET BASED FUND BASED LENDING  Loans  Cash credit  Overdraft  Purchase of bills of exchange
  • 26. LOANS  Oldest & very popular form of lending by banks  Loans- financial assistance is given for a specific purpose and for a fixed period  With or without security (advance)  Loans (demand and term loan)
  • 27.  Demand loan: (payable on demand, short term loans& granted to meet the working capital requirements of the business.  Term loan: ( repayment is spread over long period).  Medium Term loan- (repayable 1 to 5 years)  Long term loan-(repayable after 5 years)
  • 28. CASH CREDIT  Banks lend money against the security of commodities and debt.  It runs like a current account except that the money that can be withdrawn from this account is not restricted to the amount deposited in the account.  Instead, the account holder is permitted to withdraw a certain sum called "limit" or "credit facility" in excess of the amount deposited in the account.
  • 29. OVERDRAFT  An arrangement where by the bank allows the customers to overdraw from its current deposit account.  Security (assets& personal)  Charging of interest
  • 30. NON FUND BASED LENDING  Bank guarantees  Letter of credit
  • 31. BANK GUARANTEES  Issuing bank agreement client  To meet the claims put forward by the client against the customer on behalf of whom  Guarantee is issued.  Guarantee may be oral or written.  It is non fund based credit.
  • 32. LETTER OF CREDIT  A binding document that a buyer can request from his bank in order to guarantee that  The payment for goods will be transferred to the seller.  Domestic /inland letter of credit  Foreign letter of credit/board letter of credit
  • 33. ASSET BASED LENDING  Which the asset being bought(inventory, land or machine) is used as collateral.  Quality of the collateral  Off balance sheet financing
  • 34. Asset based lender focus on  Collateral value  Collateral audits  Inventory turnover rates  Orderly liquidation asset values  Forced liquidation asset values
  • 35. DIFFERENT TYPES OF LOANS AND THEIR FEATURES  Loans for working capital WC= (CA-CL) Investment in current assets Working capital gap determined by borrowers decisions  Loan for capital expenditure and industrial credit Diversifying business Debit service coverage ratio
  • 36.  Loan for syndication International financing. 2 or more banks agree to jointly to make a loan to the borrower.  Loan for agriculture Short term loan Sales realization(Harvest time) Long term loan(investment in land, equipment etc.) Loans are paid after the harvest
  • 37.  Loans for infrastructure – Profit finance Asset based lending Identifying and Entering suitable contracts Supplementary credit agreement and Mode of credit through term loans.
  • 38.  Loans for customers(or) retail lending Purchase of durable goods, education, medical care, housing and other expenses Repayment periods from 1-5 years Credit cards &Removal of default risk To improve profitability
  • 39. MAJOR COMPONENTS OF A TYPICAL LOAN POLICY DOCUMENT  Loan objectives  Volume &mix of loans  Loan evaluation Procedure  Credit administration  Credit files  Lending rates
  • 40. LOAN OBJECTIVES  Communicate to credit officers & other decision makers VOLUME AND MIX OF LOANS  Specific industries, sectors, geographic areas.  Portfolio of loans  Pricing of loans
  • 41. LOAN EVALUATION PROCEDURE  Establishment of loans  Consider bank‘s over all strategy  Selection of borrowers  Post sanction monitoring
  • 42. CREDIT ADMINISTRATION  Lending activities are risky  To ensure credit decision are taken by experienced officers  Hierarchical level of banks. CREDIT FILES  Important document  Used for making decision  Continuous evaluation of company  Mandatory format is used
  • 43. STEPS INVOLVED IN CREDIT ANALYSIS  Step:1 –Building the credit file  Step:2- Project & financial appraisal  Step:3- Qualitative analysis  Step:4- Due diligence  Step:5- Risk assessment  Step:6-Making the recommendations
  • 44. BUILDING THE CREDIT FILE  Gathering information  To assess the borrowers willingness  Desire to repay the loan  To examine the borrowers track record
  • 45. PROJECT AND FINANCIAL APPRAISAL  Past financial statement  Cash flow statement  Financial risk  To find out the current financial health
  • 46. QUALITATIVE ANALYSIS  To assess the quality of team  Poor credit decisions have been the result of not knowing enough about the customer DUE DILIGENCE  Time consuming activity  Checking the borrowers details  Analyse the technology used by the borrowers  Assessment of debt service capacity
  • 47. RISK ASSESSMENT  Identify and analysis the risk  Identify internal and external risk  Standard pricing of loan decisions and terms of loan agreement must be considered MAKING THE RECOMMENDATIONS  Analyze of fitness & loan policy  Accept /reject of lending process  Specify credit terms including loan amount, maturity, pricing repayment schedule etc.
  • 48. CREDIT DELIVERY AND ADMINISTRATION  Credit delivery: It involves the trade off between the perceived default risk of the credit applicant and potential returns from granting requested credit  Credit administration: (Preparation of loan agreement, Renewal notices are sent systematically and Updation of credit files)
  • 49. Steps of Credit Delivery  Understand the customer current transaction behaviour and attitude  Customer research to assess their economic impact  Develop an integrated channel migration plan (right initiatives at right customers)  Protect sales effectiveness  Design non branch channel
  • 50. FUNCTIONS OF CREDIT ADMINISTRATION  Credit files are neatly organised  Borrowers has registered the required insurance policy  Borrowers should Repay the lease rent properly  Credit facilities are disbursed only after the contractual terms and conditions  Collateral value is regularly monitored  Borrowers should repay the interest, principal and fees and commissions in a particular time limit
  • 51. PRICING OF LOANS  FIXED RATE LOAN : Fixed rate loan are long term debt contracts whose interest rate payments are fixed at the time the loan is made.  FLOATING RATE LOAN : The interest is fixed for a short period and when that period expires a new interest rate is fixed for the next period.
  • 52.  RELATIONSHIP BASED PRICING : Prime or base rate is established by the bank for its most credit worthiness of customers on short term working capital loans.  COST BENEFIT LOAN PRICING : The bank is charging enough for a loan to fully compensate it for all the costs and risk involved.
  • 53.  COST PLUS PRICING: Cost of funds Cost of servicing the loan Risk premium Profit margin  RISK BASED PRICING: borrower with better credit will always get a lower rate, due to expected lower losses to be incurred from his account.
  • 54. Process of Pricing of Loans  Step:1 Arrive at cost of funds  Step:2 Determine servicing cost for the customers  Step:3 Assess the default risk &enforceability of risks  Step:4 Fixing the profit margin
  • 55. CUSTOMER PROFITABILITY ANALYSIS It is a loan pricing method that takes into account the lender‘s entire relationship with the customer when pricing the loan
  • 56. Steps in Customer Profitability Analysis  Step :1 : Identify all the services used by the customers (deposit services, loan availed, payment services, service relating to transfer of funds, custodial services and other fee based services.)  STEP:2 : Identify the cost of providing each services.  STEP:3 : Cost estimates for non credit related services can be obtained by multiplying the unit cost of each service by corresponding activity levels.
  • 57.  STEP:4 : Major portion of costs is in respect of credit related services.  STEP:5 : Credit related expenses has a non cash component the allocation of default risk expenses.  STEP:6 : Assess the revenues generated by the relationship with the borrower.  STEP:7 : Assess the fee based income generated, fees are charged on the basis of price.  STEP:8 : Assess the revenue from loans