Betty Rodriguez is seeking a management position where she can apply her 18 years of experience managing McDonald's restaurants. She has a track record of increasing customer satisfaction through employee training programs and implementing innovative loyalty programs to reduce turnover. As a general manager for over 20 years, Betty is skilled in budgeting, scheduling, inventory control, and developing junior managers.

1. Betty Rodriguez
16056 Harvest Moon Street,La Puente,CA 91744 | 626.318.2111 | bettyrod80@yahoo.com
Objective
· Looking to work in an environment where I can apply my 18 years of management experience,strong strategic planning
and leadership skills.
Skills & Abilities
MANAGEMENT
· Initiated and implemented employee training that led to increase in customer satisfaction
· Developed monthly recognition programs to increase employee moral
· Conducted reviews in timely fashion
· Store marketing
COMMUNICATION
· Provided day to day growth feedbackto team members
· Served as mentor to Jr Management team members
· Maintained positive relationships with vendors
LEADERSHIP
· Implemented innovative programs to increase employee loyalty and reduce turnover
· Big picture focus on company goals
· Coordinated management and newhire orientations
Experience
GENERAL MANAGER | MC DONALDS/MC SPI | SEPTEMBER 1997 – TO PRESENT
· Managing a site, EBITA equaling 2 million
· Responsible for 70 employees, to include hires, training and terminations
· Budget developing, allocation, monitoring
· Inventory control and sales analysis
· Experienced in employee scheduling
· Calendar management
EDUCATION
HIGH SCHOOL DIPLOMA | 1998 | PASADENA HIGH SCHOOL
MC DONALDS INTERNAL LEADERSHIP COURSES | 2000- 2010
· Business management
· Human resource education
· Customer relations & conflict resolution
· Staff Development

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