Stephanie Stratford has over 10 years of experience in leadership, management, and customer service roles. She holds an MBA in Sustainability Management and a Bachelor's degree in Technical Management. Her experience includes general operations management, head bartender roles, area general management, multi-unit size station management, lead bartender, direct care specialist, lead corporate trainer, and assistant director. In these roles, she improved sales, implemented inventory controls, supervised and trained staff, and assisted in administrative duties.

1. Stephanie Stratford, MBA
9956 Sybbie St., Concord, NC 28027 704-819-5075
Stephaniestratford82@gmail.com
Objectives
Over10 yearsof professionalleadership,management,andcustomerserviceexperience.Excellentsales,
administrative,andmanagementskills.Quicklearner.Goodlistener.ProficientwithmanyProjectComputer
Software andapplications.
Education
DeVry University/KellerGraduate School
BSTM: Bachelorsof Science inTechnical Management/ProjectManagement
MBA: Masters of BusinessAdministration/SustainabilityManagement
Experience
Date of Employment: 5/14-2/15
The PressBox
Charlotte,NC
General Operations Manager
 IncreasedSalesfrom$1,200.00 a weekto$50,000.00 a weekinnine months
 Created,Implemented,andSupervisedInventoryControl Systems.
 Createdall trainingandemployeemanuals.
 Createdandservicedall social media,webdesign,andstreetmarketingtools.
 Programmedthe Pointof Sale software forall computers.
 All administrative dutiesincludingpayroll,accounting,P&Lcreation,budgets,eventplanning,scheduling,
ordering,andgoal retention.
 Supervisedastaff consistingof between25and 75 employees.
 Recruited,hired,trained,disciplined,andfiredall staff.
 CreatedExcel basedspreadsheetstotracksales,inventory,budgets,etc.
Experience
Date of Employment: 3/11-4/14
QuakerSteakand Lube
Concord,NC
Head Bartender/Trainer
 MaintainedInventoryControl
 Trainedall Frontof House EmployeesperCorporate trainingprogram.
 CustomerService,FoodHandling,MoneyHandling
 Assistedmanagersinadministrative dutiesincluding scheduling,eventpreparation,andeventsetup.
 Participatedinandassisteddeploymentof off locationmarketingevents.
Experience

2. Stephanie Stratford
9956 Sybbie Street, Concord, NC 28027 704-819-5075
Stephaniestratford82@gmail.com
2
Date of Employment: 6/13-10/13
Charlotte Delites
Charlotte,NC
Area General Manager
 Trainedinstore managerson corporate policiesandstructure.
 Supervisedgoal settingtechniquesanddeployedreview processestoassist.
 Traveledthroughoutsix differentlocationstoensure healthcode regulations,budgets,procedures,and
instore marketingwere beingperformedtotopquality.
Experience
Date of Employment: 6/12-2/13
Me-Ality
Charlotte,NC
Multi-Unit Size Station Manager
 Supervisedfourcorporate locationswithinshoppingmalls.
 Hiring,Firing,Training,andOnboardingof all new employeesandmanagers.
 Setprograms to assistinstore managersto reach corporate goals.
 Created,organized,andimplementedmarketingeventswithlarge departmentstoresandnon-profit
organizations.
 Collectedall dataandsupervisedthe closureof all fourlocationswhencorporate removedthe East
Coast division.
Experience
Date of Employment: 4/09-2/10
ForestGrove ElksLodge
ForestGrove,OR
Lead Bartender
 Servedfood andcocktailsina member’sonlyestablishment.
 Trainedall newemployeesoncompanypolicyanddaytoday operations.
 Createdschedulesforserversandbartenders.
 Implementednew inventorycontrol system.
Experience
Date of Employment: 4/09-2/10
AdultLearningCentersof Oregon
Portland,OR
Direct Care Specialist
 Loggedall activitythroughoutthe nightforresidents.

3. Stephanie Stratford
9956 Sybbie Street, Concord, NC 28027 704-819-5075
Stephaniestratford82@gmail.com
3
 Administeredall dailyandemergencymedicationstoresidents.
 Counseledhandicappedindividualsinorder toprovide vocational rehabilitationservices.
 Providedindividual andgroupguidance servicesrelativetotheirPersonCenteredplans.
 Wrote case noteson eachclientandinvestigatedreportsof misconduct.
Experience
Date of Employment: 12/02-12/06
Uno ChicagoGrill
Waldorf,MD
Lead Corporate Trainer/ FOH Supervisor
 Trainedall FOH,BOH, and newTrainersonCorporate Policyandday to day operations.
 ImplementedInventoryControl andOrderingProcesses.
 Organizedandimproved writtencorporate trainingmanualsandprograms.
 Supervised20-50employeesinthe FOHduringdayand nightshifts.
 Assistedincreatingafluentandflowingschedulingsystemforweeklyschedules.
Experience
Date of Employment: 3/04-12/05
StructuredYouthHome
LaPlata,MD
Assistant Director
 Loggedall pertinentbehavioral activityforresidents.
 Administeredall dailyandemergencymedicationstoresidents.
 Counseledatriskyouth inorderto provide vocational rehabilitationservices.
 Providedindividual andgroupguidance servicesrelativetotheirPersonCenteredplans.
 Wrote case noteson eachclientandinvestigatedreportsof misconduct.
 Scheduledall staff withinthe establishmentandheldweeklytrainingsessionswiththem.
 Actedas a liaisonbetweenstate andprivate counselorstothe company.