Gail Friend Resume

1. GAIL FRIEND
DeGraff, OH 43318│ 937-844-9694 │ gfriend@antioch.edu
Professionalwhobalancesleadershipandprovidesclearvisionand directionwith talents in maximizing staff and
operations performance. Fiscal and office management qualifications with experience to manage financial
outcomes.
PROFESSIONAL EXPERIENCE
BUSINESS DEVELOPMENT
 Reviewedandeditedorganizational structure and procedurestoensure maximumefficiency
 Organized and built board of directors
 Developed marketing campaigns to increase customer interest
 Provide outstanding customer service
 Negotiate with vendors and utilitiesto obtain needed services and supplies
STAFF MANAGEMENT
 Managed employees,staff schedules,training/development,andincentives.
 Assistedininterviewing,hiringandtrainingof new staff,anddevelopedemployee handbook
 Part of managementteamforISO 9000 compliance,Total QualityAwarenessand6Sigma trained
 Providedboarddevelopmentandpromotedteambuildingandbuy-inamongstaff
COST MANAGEMENT
 Trackedcosts, developedchartsandgraphsto show current,past and future costs
 Managed $500,000 budgetincludingdevelopingmetricsand outcomestomanage
 Establishedbestpractice methodsforcostforecasting
ADMINISTRATIVE
 Complete travel reservationsandexpensereportprocessing
 Auditedtravel andtime recordstoinsure contractual compliance
WORK HISTORY
2017 – Present SalesAssociate │ DollarGeneral │ DeGraff,OH
2007 - 2017 SecondShift Office Supervisor│ Mad RiverMountain │ Zanesfield,OH
2012 – 2015 Management│ HumanSocietyServingLoganCounty│ Bellefontaine,OH
2011 - 2014 MemberServicesRepresentative │ HealthFitnessCorporation│ Marysville,OH
2006 - 2012 Front Desk MembersServices │ HillikerYMCA│ Bellfountaine,OH
2009 - 2011 Owner │ MopleyCrew│ DeGraff,OH
2005 - 2006 DevelopmentDirector│ Real Life – A Matter of Choices│ New Carlisle,OH
2000 - 2004 Part Time/TempAssignments│ Honda Anna,Acusport,Simens,RathInformationSystem
1980 - 1996 Admin.Assistant, Sr. Admin. Assistant,and Fiscal Controller │ AlliedSignalTechnical
Services,NASA NetworksandEngineeringDepartment│ Columbia,MD
EDUCATION & TRAINING
Bachelor of Arts in Human Service Administration │ AntiochUniversity │Yellow Springs,OH
Courseworkcompletedin BusinessLaw/Marketing │ College of Notre Dame │ Baltimore,MD
AWARDS
AlliedSignal Technical Services:Emerald Award and numerous awards for controllingcosts
UnitedStates Treasury Award for work of Bond Salesat AlliedSignal