Robert Morgan is applying for an Operations Manager position. He has over 20 years of experience in hospitality and retail management, including as CEO of his own company. He is detail-oriented and skilled at motivating employees to achieve results under pressure. His qualifications include a Bachelor's degree in Restaurant and Service Management and multiple awards for sales and profit achievements in previous management roles.

1. Robert Morgan
2246 Gaucho Avenue Spring Hill, FL 34608
Home: (352) 515-5660
Cell: (931) 249-3293
E-mail:robertvmorgan@gmail.com
Human Resource Department
RE: Operations Manager
March 27, 2015
Dear Human ResourceOfficer,
I cometo you with an extensiveamountof managerial experience in the
hospitalityand retail industry. In lightof my experience, I would welcome an
opportunity to become a memberof a winningteam, one thatbelieves in
ProfessionalCustomerServicewithan eye on sustainedresults.
My interpersonal & communication skills areexceptional as I can organize,
move and motivatepeople, time and projectsto a highly acceptablelevel. I’m
detail oriented and willing to provide unrelenting results through pro‐active
planningwhile under pressureandtime constraints; thefastfood and retail
environment expectsand demands this degree of commitment in order to deliver
their product and services.
Sincerely,
RobertMorgan

2. Robert Morgan
2246 Gaucho Ave.SpringHill FL,34608
Home:(352) 515-5660
Cell: (931) 249-3293
E-mail:robertvmorgan@gmail.com
FOOD SERVICE HOSPITALITY
 Able tomaximize longtermsalesandprofitpotentialsforvolumesinexcessof $4 million.
 Successfully managed employee scheduling, merchandising, ordering, inventory, cash
reconciliation, staffing and overall safety and operations of the store. These actions
resulted in continuous profitability results and nonstop sales growth.
 Positively built an encouraging business relationship with the community through
personal contact.This was accomplished through active interaction with public leaders,
organizations and other businesses.
 Providedleadership,coaching,mentoring, anddirection of juniormanagementpersonnel
 Delivered guidance by way of coaching and direction, to junior personal in meeting and
obtaining profit objectives.
PROFESSIONAL EXPERIENCE
SupervisorStore Associate GS-7, Departmentof Defense, MacDill AFB,FLOct 2014- Present
Supervise overall Front-Endoperationstoinclude cashcontrol.
Planning,assigningandevaluatingworkof employees.
Working in various departments within a grocery store.
Providinginstructionandconductingon-the-jobtrainingtoemployees.
Accountmaintenance,supplyandcomputeroperations.
ChiefExecutive Officer,RMDKEnterprises,Clarksville, TN, June 2010-Present
Provide guidance forentire negotiationwithgovernmentonclient’sbehalf.
Coach companiesthroughthe GSA process,providetemplates,andhelpwithpaperwork.
Locate current and future FedBizOpportunitiesforclient’sproductsandservices.
Design,maintain, monitor, andadminister website rmdk-enterprises.com.
Helpclientsformulate anacceptable GSA price anddiscountpolicy.
Provide coachingandconsulting,inregardstobestpractices,forfoodservice
operations.
Conduct classesandadministertestsforServ-SafeCertificationof whichislead in
accordance withthe National RestaurantAssociation.
Store Director, Savalot,Metairie,LA,Dec2008‐ June 2012
Managedprofitandlossof salesvolumeexceeding$6millionyearlyrevenue resultinginFiscal
Year 2011 Unit Top ProfitAward.
Ensuredsafetyandqualitystandardsweremetinaccordance withOSHA, USDA, State and
Companystandards.
Implementedandadministeredahiringandtrainingprogramfornew a store Grand Opening.

3. Robert V. Morgan, Page 2
RestaurantManager, Wendy's, Tampa, FL,Metairie,LA,Jun2007‐ Dec2008
ManagedbudgetsandprofitforSalesVolumeexceeding$2.5millioninannual income
Administered all recordsand proceduresincludingbenefits,payroll,inventories,and
personnel filesExecutionof Security,maintenance andfoodsafetyof the restaurant
General Manager,McDonald’s, Tampa, FL,Jul 1992‐ May 2007
Maximizedsalesandprofitforsalesvolumeexceeding$4.5millionannual revenue
Implementedandconductedinrestaurantproducts andprocedures.
Developedandtrainedjuniormanagementandstaff.
Measure external customersatisfactionandexecute planstoincrease brandloyalty
EDUCATION
Bachelor of Arts in Restaurant and Service Management, AshfordUniversity,Iowa,2012 - Current
ExpectedGraduation–Nov.2015
Restaurant Management and LeadershipCertification, McDonalds Corporation HamburgerUniversity,
Oakbrook, IL,1997
Serv‐Safe CertifiedInstructor/ProctorCertificate #756162
MasterCertificate inBusinessManagement‐Management Skills&LeadershipDevelopmentCourse
HONORSAND AWARDS
TopProfitStore Fiscal Year2011
PittsburghRegionImpressive SalesAward,Dec
2004
Top10 Regional ServiceAward,Jul 2004
Top10 Regional ServiceAward,Mar2004
AlphaSigmaLambdaHonorSociety 2015
GoldenKeyHonorSociety2014
OutstandingRestaurantAward, May2003
PittsburghRegionImpressive SalesAward,Dec
2002
PittsburghRegionImpressive SalesAward,Dec
2001
MILITARYEXPERIENCE AND CLEARANCES
OperationsSpecialist,E‐5.TopSecretClearance USNavy,Oct1986 ‐ Jan1996
Departmentof Defense SecretClearance March2015