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Being Social:New Media & Community Engagement Kristin Wolff, Community Initiatives Team May 12, 2010
hashtag = #besocial2010
Warm-up,  Overview & Introductions
Who’s here?(N=32)
 Us ,[object Object]
2 in 10 = government
1 in 10 = education
Economic development, CBO, other,[object Object]
Significant minority do not, but want to better understand social media ecosystem from strategic perspective
A few engaged in outreach or volunteer management ,[object Object]
Social Media (experience)
Goals All over the map
Let’s tag! CoffeePeople REVV Set Tagging
 1. Backstory 2. Roadmap 3. Group work 4. Lessons
Community engagement matters. Photo credit: Flickr friend Ian Sane http://www.flickr.com/photos/31246066@N04/4350033809/
Community engagement often looks like this. Photo credit: Flickr friend iscg http://www.flickr.com/photos/88158121@N00/2905760814/in/set-72157607641553198/
Formal. Event-based. Organization-centric Photo credit: Flickr friend iscg http://www.flickr.com/photos/88158121@N00/2905760814/in/set-72157607641553198/
The Social Web is changing all that.
UsNow
Sea Change http://www.flickr.com/photos/peterkaminski/325590008/
How Big?
350M =
#2 Search      Engine =
 Gov2.0 http://www.flickr.com/photos/31059504@N08/4451303310/in/set-72157623539420827/
[object Object]
Minorities more likely to view government use of social media as “helpful” and “informative.”
1 in 3 adult Internet users uses digital tools other than websites (videos, blogs, twitter, etc.) to get government information.Pew Internet & American Life Project 2010
A Word About Strategy
 2. Roadmap Listening, Aggregating, Sharing
Listening http://www.flickr.com/photos/bl4d3runr
Questions Who is talking about your issues? About you? What are they saying? Who else is listening?
Tools ,[object Object]
Google blog search
Twitter
Technorati28
Twitter: It’s what you make it ,[object Object]
Listen first
Join in, it’s a cocktail party (use good behavior)
PR pros tend to use it badly—don’t be one
Guidance for staff?29
Let’s listen?
Aggregating http://www.flickr.com/photos/abby28xyz/469737055/ http://www.flickr.com/photos/bl4d3runr
Tools for aggregating ,[object Object]
Readers (Google Reader, Newsfire)

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Being social corvallis

Editor's Notes

  1. If you do not know what this means don’t worry. You will shortly, for those of you want to tweet, please use this hashtag so we can demo it later this afternoon.
  2. Half are workforce or human services professionals, split evenly between those who do policy and those who affiliate more with the program side.
  3. Majority are sold, but significant minority are curious.For the aspiring Mark Zuckerbergs, I will be counting on you to contribute your lessons, approaches, learnings, etc.
  4. Very different levels of experience. This means some of you will undoubtedly be bored – while others might wonder what we are talking about.Let’s be generous with each other and help cross bridges and connect dots where we can? All questions are welcome at any time. Full participation in answering also welcome.
  5. “Reduce the cost of getting our message out”“Integrate social media without creating a huge burden for staff”“Concrete tools – how do we use these things?”“We’re doing a bunch, but lack a strategy”“I keep hearing about social media, but I’m not clear what it is or why I should care?”“What are the social rules? How do I behave in the social media universe?”“How do I help my staff?”
  6. Use tagging as introductory exercise while explaining what it is.
  7. Backstory = important context to get us all on the same page.
  8. We don’t do this just because there are sunshine laws, we do it because public policy is about engaging the public in collective intelligence gathering and the creation of solutions in the public interest.
  9. Traditional tools:Public meetingsFocus groupsSurveysGroup interviewsExpert interviewsObservationEtc.All still hold….but now there are ways to use social media to:Extend the reach beyond the usual suspectsDevelop “ambient awareness” that helps you notice new trends and opportunitiesSurround yourselves with thought-leadersShape ideas at different points in the processEngage people in owning and directing activities themselves (Obama campaign).
  10. How does this sea change impact you, your work, your organizations?What are you now doing differently that you did before?What’s no longer working?What’s working well?Challenges you think new media and accompanying social practices will help address?
  11. For those still not convinced…
  12. 50% update daily65M access via mobile device
  13. 1 in 5 searches today is a social search.20 hours of video uploaded every minute.
  14. This slide, for examples, was sourced socially.The tools will change, the point is the ecosystem.
  15. 1 in 2 internet users have looked for info about a public policy issue online through their local, state or federal govt sites1 in 2 have looked up what services an agency provides1 in 3 have downloaded govt forms
  16. Every time there’s a new wave of tools that radically alter how we see the world, they are first viewed as “toys.”When email was born….
  17. Many ways to use it.
  18. Tools not mutually exclusive in terms of their purpose…
  19. Identify a real life example of a problem someone at the table is trying to address using social mediaBrainstorm approaches (post-it-notes)Identify the preferred option and why you chose it
  20. This stuff is new. Expertise is fleeting.
  21. This stuff is new. Expertise is fleeting.
  22. Qdrum