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Behavioral Skills
Human behaviour is influenced by:
 Personalitytraits
 The situation
 The interaction between personalityand situation
How one perceives or defines a situation is a critical factor of behaviour
OTHER FACTORS affecting human behaviour:
• Locus of Control (internal/external)
The degree to which people believe they are in control of their own fate
• Self-Esteem - Feelings of self-worth stemming from the individual's positive or
negative beliefs about being valuable and capable
• Self-awareness - being aware of oneself, including one's traits, feelings,
behaviours and limitations
• Risk Taking - a person’s willingness to take chances or risks
Personality is a important factor in describing the human behaviour so WHAT IS
PERSONALITY?
• Personality describes the character of emotion, thought, and behavior
patterns unique to a person
• It is a particular pattern of behaviour and thinking prevailing across time and
situations that differentiates one person from another
• Personalityis the sum total of ways in which an individual react and interacts
withothers
• Personalityis that which permits a prediction of what a person will do in a
given situation
• It explains how each individual is unique
• Personalityis one of the key determinants of human behaviour – but there are
also other factors of behaviour e.g. situation, attitude, cognition, motivation,
beliefetc.
People often confuse themselves with soft skills and behaviour skills training :
DIFFERENCE BETWEEN SOFT SKILLS AND BEHAIOURAL SKILLS TRAINING
BusinessDictionary.com defines "Soft skills" as "Communicating, conflict management,
human relations, making presentations, negotiating, team building, and other such ability,
defined in terms of expected outcomes and not as a specific method or technique such as
statistical analysis."
Behavioral skills training onthe other hand is a set of training to develop certain
behavioral skill in people, such as how to attend to calls/complaints, front
office/receptionetc. The process is mechanical and is not designed to influence profound
changes in people. It is delivered through demonstration/modeling, instructions, role-
play/rehearsal, and feedback.
Tips in Mastering BEHAVIOURAL SKILLS
• Self-awareness
• People are the most important organizational resource
• Improving predictability and self-confidence
• Building relationships
• Effective utilization of human resources
• Avoiding or managing conflicts
• Improving the quality of life and work environment
Don'ts of Behavior in office:
1. Have poor personal hygiene
2. Leave trash or personal belongings in other people’s work spaces
3. Don’t follow through when they say they will do something
4. Don’t acknowledge you unless you speak to them directly
5. Use language that is overly familiar, e.g., calling you “honey” or “dear”
6. Wear clothing that is dirty, too casual, too seductive or distracting in some other
way
7. Flirt with coworkers, vendors or customers
8. Wear too much perfume or after-shave
9. Drop in on you while you are working and don’t ask if it’s okay to interrupt
10.Habitually arrive late at meetings
11.Gossip
12.Have outbursts of anger or yell and curse
13.Say negative things about other employees behind their backs
14.Brag
15.Talk too much about their personal lives
16.Speak too loudly on the telephone
17.Eat food at their desks that has a strong smell
18.Tell jokes that involve race, gender, sexual orientation. religion, ethnicity or
national origin
19.Are too “touchy feely”
20.Invade your personal space
21.Send sloppy email messages
22.Borrow things but forget to return them
23.Play music in their cubicle that others can hear
24.Forget to return the restroom key or put it in the wrong place (or even take it home
by mistake)
25.Don’t say “thank you”
26.Waste your time
27.Don’t return phone calls
28.Keep asking you the same questions even though you have given
29.them answers previously
30.Start meetings late and/or don’t end them on time
31.Carry on loud conversations outside of your office or cubicle
32.Borrow money and forget to return it
33.Frequently complain and/or criticize others
34.Block walkways or doorways when carrying on conversations
35.Don’t pay attention when you are speaking to them
36.Keep you waiting
37.Leave you voice mail messages that are difficult to understand (in particular, those
who say their phone numbers so quickly you have to listen three times to get them
right)
38.Use emoticons (those little faces that express an emotion) in office email
39.Forward you on email everything they think is interesting without asking you if
you want to get this information

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The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 

Behavioral skills

  • 1. Behavioral Skills Human behaviour is influenced by:  Personalitytraits  The situation  The interaction between personalityand situation How one perceives or defines a situation is a critical factor of behaviour OTHER FACTORS affecting human behaviour: • Locus of Control (internal/external) The degree to which people believe they are in control of their own fate • Self-Esteem - Feelings of self-worth stemming from the individual's positive or negative beliefs about being valuable and capable • Self-awareness - being aware of oneself, including one's traits, feelings, behaviours and limitations • Risk Taking - a person’s willingness to take chances or risks Personality is a important factor in describing the human behaviour so WHAT IS PERSONALITY? • Personality describes the character of emotion, thought, and behavior patterns unique to a person • It is a particular pattern of behaviour and thinking prevailing across time and situations that differentiates one person from another • Personalityis the sum total of ways in which an individual react and interacts withothers • Personalityis that which permits a prediction of what a person will do in a given situation • It explains how each individual is unique • Personalityis one of the key determinants of human behaviour – but there are also other factors of behaviour e.g. situation, attitude, cognition, motivation, beliefetc.
  • 2. People often confuse themselves with soft skills and behaviour skills training : DIFFERENCE BETWEEN SOFT SKILLS AND BEHAIOURAL SKILLS TRAINING BusinessDictionary.com defines "Soft skills" as "Communicating, conflict management, human relations, making presentations, negotiating, team building, and other such ability, defined in terms of expected outcomes and not as a specific method or technique such as statistical analysis." Behavioral skills training onthe other hand is a set of training to develop certain behavioral skill in people, such as how to attend to calls/complaints, front office/receptionetc. The process is mechanical and is not designed to influence profound changes in people. It is delivered through demonstration/modeling, instructions, role- play/rehearsal, and feedback. Tips in Mastering BEHAVIOURAL SKILLS • Self-awareness • People are the most important organizational resource • Improving predictability and self-confidence • Building relationships • Effective utilization of human resources • Avoiding or managing conflicts • Improving the quality of life and work environment Don'ts of Behavior in office: 1. Have poor personal hygiene 2. Leave trash or personal belongings in other people’s work spaces 3. Don’t follow through when they say they will do something
  • 3. 4. Don’t acknowledge you unless you speak to them directly 5. Use language that is overly familiar, e.g., calling you “honey” or “dear” 6. Wear clothing that is dirty, too casual, too seductive or distracting in some other way 7. Flirt with coworkers, vendors or customers 8. Wear too much perfume or after-shave 9. Drop in on you while you are working and don’t ask if it’s okay to interrupt 10.Habitually arrive late at meetings 11.Gossip 12.Have outbursts of anger or yell and curse 13.Say negative things about other employees behind their backs 14.Brag 15.Talk too much about their personal lives 16.Speak too loudly on the telephone 17.Eat food at their desks that has a strong smell 18.Tell jokes that involve race, gender, sexual orientation. religion, ethnicity or national origin 19.Are too “touchy feely” 20.Invade your personal space 21.Send sloppy email messages 22.Borrow things but forget to return them 23.Play music in their cubicle that others can hear 24.Forget to return the restroom key or put it in the wrong place (or even take it home by mistake) 25.Don’t say “thank you” 26.Waste your time 27.Don’t return phone calls 28.Keep asking you the same questions even though you have given 29.them answers previously 30.Start meetings late and/or don’t end them on time 31.Carry on loud conversations outside of your office or cubicle 32.Borrow money and forget to return it 33.Frequently complain and/or criticize others 34.Block walkways or doorways when carrying on conversations 35.Don’t pay attention when you are speaking to them 36.Keep you waiting
  • 4. 37.Leave you voice mail messages that are difficult to understand (in particular, those who say their phone numbers so quickly you have to listen three times to get them right) 38.Use emoticons (those little faces that express an emotion) in office email 39.Forward you on email everything they think is interesting without asking you if you want to get this information