The document discusses the balanced scorecard framework. It describes the balanced scorecard as having four key business perspectives: financial, customer, internal process, and learning and growth. It provides examples of metrics that could be used for each perspective. Companies adopt the balanced scorecard to help with change, growth, and implementation efforts. The balanced scorecard helps align business activities with vision and strategy and provides a comprehensive view of organizational performance.

1. BALANCED SCORE CARD
ARVIND REDDY K
ABHIROOP VARMA V

2. SYNOPSIS
• Introduction.
• What is Balance Score Card?
• Why are companies Adopting Balance
score card?
• Balance Score Card perspective
• Advantages & Disadvantages
• Conclusion.

3. Robert KaplanDavid Norton

4. Balance Score Card

5. Balance Score Card
• Four key Business Perspectives
• Internal & Business process of
Organization
• Short Run & Long Run

6. Why are companies Adopting
BSC?
• Change.
• Growth.
• Implementation.

7. Financial
Perspective
Internal Process
Perspective
Learning & Growth
Perspective
Customer
Perspective Vision & Strategy

8. Customers Perspective
“Number One in
delivering Value to
Customers”.
Time
Quality
Service
Cost

9. Internal process perspective
Internal process
perspective
Process
alignment
Process
bottlenecks
Process
automation
No of
activates per
function

10. Learning & Growth Perspective
Learning
& Growth
perspective
Training &
learning
opportunities
Employee
Turnover
Job
satisfaction
Is there the
correct level of
expertise for
the job ?

11. Financial perspective
Financial
perspective
Financial
results
(Quat/year)
Cash flow
Return on
investment
Return on
capital
employed

12. Advantages Of BSC
• It is used to align the business activities
to vision and strategy
• It improves Internal & External
communications
• It is used to monitor organizations
performance
• It provides management with
comprehensive picture of operations
• It provides strategic feed back
• It improves decisions & better solutions

13. Disadvantages
• It Doesn’t provide Recommendations
• It is not fully Efficient
• It takes time
• It is High Implementation of cost
• It can show low profit

14. CONCLUSION