This document contains a resume for Joevenold R. Tisado. It summarizes his personal details, work experience, qualifications, duties and responsibilities. His most recent role was as Supervisor of the Club Lounge Department at The Ritz-Carlton hotel in Riyadh, where he received several promotions and awards for his performance. Prior to this, he held roles in guest services, sales, and medical administration. He aims to develop his abilities and share his skills with others in his career.

1. Joevenold R. Tisado
1037 Plaridel St., Brgy. Can-uguib, Abuyog, Leyte Philippines 6510
Contact No. +639184879888
E-mail Address: joevenold_tisado@yahoo.com
________________________________________________________________________
Objective:
To have a career that will help me develop my abilities as well as sharing it to others.
Personal Data:
Age: 35yrs.Old
Sex: Male
Height: 174cms.
Weight: 160lbs.
Religion: Roman Catholic
Civil Status: Single
Date of Birth: 09 June 1981
Place of Birth: Philippines
Permanent Address: 1037 Plaridel St., Brgy. Can-uguib, Abuyog Leyte, Philippines
Languages Spoken: Filipino and English
Present Job:
* Supervisor-Club Lounge Dept. The Ritz-Carlton, Riyadh 20/01/2014-14/04/2016
Achievements:
* Promoted as Concierge-Club Level last June 2012. Started with the company as Club Attendant from Oct.
2011-June 2012
* Nominated for 3 consecutive times for the 5 Star Employee Award quarterly for 2012 and 1 time for 2013
* Promoted as Supervisor of Club Lounge Dept. last Jan. 20, 2014
* The Ritz-Carlton, Riyadh Club Lounge is the #1 in the Middle East Region, Europe and Asia year 2012-2014
as per GALLUP survey

2. * Very positive and wonderful comment from guest verbally and through GALLUP survey
* Scored 100% for Check-out Procedure for the Brand Standard Audit for year 2014
* 100% over-all score for the Club Lounge Dept. during Brand Standard Audit for year 2014
* 5 Star Awardee for Third Quarter year 2014
* Nominated for Annual 5 Star Award for year 2014
* Number 1 The Ritz-Carlton Club Lounge in the Middle East region year 2015 as per
GALLUP survey.
* Number 1 The Ritz-Carlton Club Lounge Globally out of 97 properties for Month of
January 2016 as per GALLUP survey
Duties and Responsibilities:
* Supervise and lead the team with the daily operation of the department
* Prepare weekly schedule of the team
* Check and prepare the attendance of the team for payroll purpose
* Give coaching to colleagues with regards to the SOP of the department and things that
needs for coaching and guidance
* Check every details of the operation area,the cleanliness and orderliness of the outlet
* Assigning responsibilities to team members equally
* Coordinate with Manager and colleagues everything about the operations of the department
* Attend to monthly supervisor meeting
* Evaluate team member on their performance and behavior
* Decide on things concerning the operation of the deparment with the consent of the Manager
* Listens to the concerns of the team with regards to the operation and individual concern
* Recognize, appreciate, and support team members in their aspirations.
* Greet and meet guest
* Assist guest upon check-in and check-out
* Engage with the guest and build a strong relation with the guest
* Answer telephone inquiry
* Inform the guest with regards to the Club lounge timings, their privileges and other
hotel facilities
* Check e-mails on a daily basis, reply to e-mail inquiries of the guest and internal e-mails
* Promotes the hotel restaurants and other facilities
* Assist the guest with regards to wake-up calls, restaurant reservation, meeting rooms,
print their documents like airline tickets and boarding pass, transportation reservation and other guest
requests
* Assist guest in the lounge, like serving their preferred drinks, clearing their tables
* Create daily basis reports
* Check and create inventory about the Club Lounge items
* Check and assign preferred rooms for arriving guest
* Check and prepare the guest bill
* Assist Club attendants in serving the guest
* Coordinate with other department with regards to guest requests
* Create lasting memories and wow the guest

3. Trainings Completed:
* Micros System Training The Ritz-Carlton, Riyadh 2011
* MGS Online Trainings Marriott 2012-2016
* Hygiene Training The Ritz-Carlton, Riyadh 2012
* Vital Few Training MRT Consultant 2012
* Problem Resolution Training MRT Consultant 2012
* Upselling Training TSA 2012
* Mystique System Training The Ritz-Carlton, Riyadh 2013
* OPERA System Training The Ritz-Carlton, Riyadh 2013
* Guest Engagement Training The Ritz-Carlton, Riyadh 2014
* Service from the Heart Training Ms. Cynthia Goin 2016
Previous Job Experiences:
* Guest Service Agent Canyon Woods Resort Club Feb. 2011-Oct. 2011
Duties and Responsibilities:
* Greet and meet guest
* Assist guest upon check-in and check-out
* Answer telephone inquiry
* Assist guest inquiry at the front desk
* Telephone Operator reliever
* Do the cashiering at the front office
* Do the reservation
* Follow up reservations
* Send confirmation letters for the reservation
* Help promote the facilities and activities of the resort
* Create in-house reports
* Coordinate with housekeeping department with regards to check-in and check-out
procedure and for any guest requests and to other department in accordance to guests satisfaction
* Sales and Collection Officer Mergers Drugfil Corporation 2006-2010
Duties and Responsibilities:
* Dealwith the customer and do the booking or ordering of the products
* Collect payment
* Promotes the products and helps create sales
* Deliver the products to drugstores, medical clinics, hospitals and other clients
* Create sales,collection, and inventory reports weekly and monthly
* Visit accounts for product inventory and building good relationship with the customers

4. * Admitting/Information Clerk Cebu Doctors University Hospital 2002-2005
Duties and Responsibilities:
* Hospital Guide
* Temporary Cashier
* Encode patients data
* Telephone Operator
* Create in-house reports
* Follow up patients admission fee
* Assist client for Executive Check-up
* Assist patient with their admission procedures
* Assist client with their out-patient procedures using their HMOs
* Assist client with their inquiry at the information counter or through telephone
References:
* Mr. Mohammed Basiouny
Manager-Club Lounge
The Ritz-Carlton, Riyadh
E-mail address: rc.ruhrz.club.mgr@ritzcarlton.com/mohamed.basiouny2020@gmail.com
Contact no. 966-1-802-2080
* Mr. Roel Acebedo
Sales Manager
Former Supervisor-Club Lounge
The Ritz-Carlton, Riyadh
E-mail address: roel.acebedo@ritzcarlton.com/roel_acebedo@hotmail.com
Contact no.+966581084732
* Ms. Vicky Rollo
Senior Front Office Agent
Canyon Woods Resort Club
Contact no. 02-521-7878
Educational Background:
* Primary Education: Abuyog South Central School 1987-1994
* Secondary Education: Notre Dame of Abuyog 1994-1998
* Tertiary Education: University of San Jose-Recoletos 1998-2002
Course Graduated: Bachelor ofScience in Tourism March 2002