Corrections, Social Work, Human Services, Customer Service

1. Autumn L. Johnson 1
Autumn L. Johnson
8853 Colorado Blvd. Apt. 208
Thornton, CO 80229
720.561.1687
aljohnson_0010@ymail.com
HIGHLIGHTS OF PROFESSIONAL QUALIFICATIONS
Experienced Professional who is Committed and Motivated to serve the community and
offenders in the development of Pro-Social Behaviors ~Effective Observation, Listening and
Communication Skills~ Ability to Manage Individuals and Processes~ Experienced in Home and
Community Visitation ~ Able to Address Sensitive Natured Situations and Provided
Recommendations ~ Strong Work Ethic and Moral Compass
CORE COMPETENCIES
Offender Management
Develop Case Plans/Accuracy
Organizational/Time Management
Investigation/Court Protocols
Proactive Problem Solving/Conflict
Able to Make Hard Decisions
Effective Research/Observation Microsoft
Office Suite/Data Entry
RELEVANT PROFESSIONAL EXPERIENCE
Idaho Department of Juvenile Corrections
Intern St. Anthony, ID (01/2015-04/2015)
 Instruct life and social skills classes with youth offenders to promote prosocial behavior.
 Conduct biopsychosocial assessments with youth offenders during intake to support the
documentation of future classification.
 Lead group builders for a group of 11 youth offenders to illicit conflict and how to work in
effective team environments.
 Document the group’s daily activities, physical interventions, and peer interactions.
 Attended weekly team meetings to evaluate progress of offenders, establish group
strategies, and assess/implement reintegration plans when appropriate.
Madison County Juvenile Probation Youth Tracker
Intern Rexburg, ID (09/2014-12/2014)
 Performed curfew checks/home visits to ensure rules of probation were being followed in
order to support community safety.
 Issued and scheduled random Urine Analysis tests to offenders with drug/alcohol offenses
both in office and random home visits.
 Met with offenders weekly and took brief notes to update their status and input information
into IJOS (Idaho Juvenile offender System) regarding the weekly check-in with offenders.
 Attended and participated in weekly court meetings with the Mental Health Team for JMP
(Juvenile Mental Health Program), and then attended the scheduled court hearings with the
juvenile offenders.
 Attended school visits with teachers to ensure offenders were exhibiting appropriate
behavior and attendance including keeping grades above C average.
 Worked and coordinated a county project for needy families in the community and raised
$4,030.00 within 2 weeks to support this yearly project.

2. Autumn L. Johnson 2
ADDITIONAL PROFESSIONAL EXPERIENCE
Bridgepoint Education Enrollment Services Advisor
Denver, CO (04/2016-06/2016)
 Call 150-250 people per day to educate prospective students on Ashford University's
online program as well as the benefits of pursuing higher education.
 Build rapport with all current and prospective students to ensure successful completion of
their education despite times of hardship.
 Assist students through the online application process, as well as assisting them in the
completion of various Federal Financial Aid documents.
 Devise individualized career plans for students that take into consideration their skills,
career goals, and previous life/employment experience.
 Attending weekly training to better understand and implement compliance regulations, as
well as improving sales and communication skills to more effectively gain and retain
students.
 Retention work such as: providing basic technical support, engaging students in
motivational conversations during times of hardship, and devising/implementing time
management strategies so students do not have to withdraw due to uncontrollable life
circumstances.
Walmart Money Services Associate
Westminster, CO (09/2015-11/2015)
 Conducting safely and confidentially all financial transactions including: cashiering,
check cashing, sending money U.S. and worldwide, bill pay and issuing money orders.
 Completing all returns and exchanges to the highest level of customer satisfaction.
 Resolving customer complaints and concerns regarding service or products.
The Courtyard Marriott Front Desk Agent
Denver, CO (04/2014-08/2014)
Marriott Hotel, Aurora, CO (07/2008-03/2010)
Omni Interlocken Hotel & Resort, Broomfield, CO (03/2010-07/2011)
 Checked guests in and out of hotel and managed computer system and guest billing issues.
 Responsible for managing the orders and restocking of sales items for the gift shop.
 Answered all phone calls and provided information regarding hotel facilities, guest
reservations, lost and found items and directions to the hotel.
 Handled and resolved guest complaints and ensured the needs of guest were met to their
satisfaction.
Camp Kostopulos Group Leader
Salt Lake City, UT (05/2013-08/2013)
 Lead group activities for 10-15 campers with varying disabilities and maintained a strict
time schedule to assure the activities benchmarks were met.
 Provided personal care for campers within the camp and was responsible for checking in
on each person, as well as completing progress notes for each participant in the camp.

3. Autumn L. Johnson 3
 Supervised 3-5 Camp Counselors per week and observed their interactions with campers
noting any issues or concerns. Provided direct feedback to the supervised Camp Counselors
as needed.
EDUCATION
Brigham Young University-Idaho, Bachelors of Science (BSW), Rexburg, ID
Northglenn High School, High School Diploma, Northglenn, CO