Willie Jefferson is seeking a secure position utilizing past work experience in customer service and collections. He has over 15 years of experience in customer service roles at Bank of America, Citi Group, Monitronics Inc, and Qualex, helping customers, resolving issues, and ensuring standards are met. Jefferson has strong communication and problem solving skills and is proficient in Microsoft Office programs. He graduated high school with a 3.75 GPA and has some college education.

1. Willie JeffersonWilliec1974@yahoo.com
Telephone = 214-868-8317
330 North 6th
Street
Garland, TX,75040
Objective
To obtain a secure position within a Company where I may utilize my past work experience in order
to satisfy the needs of the customer and the company.
Experience
9/17/2007 – 9/2/2014 Bank of America Richardson, TX
Customer Service Representative II
 Involved great listening and communications skills.
 Responsible for nationwide retailinvolving commercialand individualcustomers.
 Took inbound and made outbound calls daily in a callcenter.
 Resolved customer’sissues in a callcenter environment to help to save the homes.
 Explained loan modification documents to home owner’sto help them understand the documents
the need’s send to assist them in getting modification paper work in correctly.
7/16/2005 -5/23/2006 Citi Group Credit card division Dallas, TX
Collections Representative
 Collected on commercialand personalaccounts nationwide.
 Involved great listening and communications skills.
 Involved resolving customer’s delinquency in a way that was bestfor the customer and the
company.
 Took inbound and made outbound calls daily.
7/17/2001 – 1/5/2005 Monitronics Inc Dallas, TX
Quality Assurance Analyst
 Communicated critical training issues to customer relation’s management team.
 Assisted customerrelations representatives with problem solving on individual and commercial
accounts.
 Insured that customer service representatives met departmental and company standard by monitoring
their phone calls.

2. 1/5/1999 – 1/5/2001 Qualex Dallas, TX
Customer Service Representative
 Responsible for nationwide retailinvolving commercialand individualcustomers.
 Created and audited cases while utilizing good listening and communication skills.
 Took inbound and made outbound calls daily in a callcenter.
 Computer Skills
 Typing 40 words per minute.
 15000 Key strokes
 Proficient in Microsoft Excel, Windows 2007, Word, and Power point programs.
Education
8/26/1989 – 8/26/1993 Kimball High School Dallas TX
Graduated High School/some college attended college and Tyler Jr. College and
Mountain View College.
 High SchoolGPA 3.75
References
References are available on request.