Laura Swank is relocating from Jefferson City, MO to St. Louis. She has over 3 years of experience as a Senior Benefits Specialist at Missouri State Employees Retirement System, where she counsels over 113,000 members and developed training programs. Prior to that, she worked as a Benefits Specialist and Benefits Assistant at MOSERS as well. She also has sales experience from her role at Bank of America and event planning experience from an internship at Coyote Hill Christian Children's Home. She is pursuing an MBA with an emphasis in human resources and holds a bachelor's degree in marketing.

1. Laura Swank
1114 Charm Tree Ct Unit B Jefferson City, MO 65109 (Relocating to St Louis)
314-803-3585 | lauraswank111@gmail.com
EDUCATION
William Woods University - Fulton, MO
Masters of Business Administration, Strong emphasis in Human Resources Management
Anticipated Graduation Date: December 2016
University of Missouri - Columbia, MO
Bachelor of Business Administration - Emphasis in Marketing - 2012
PROFESSIONAL EXPERIENCE
Missouri State Employees Retirement System (MOSERS) - Jefferson City, MO 2013-Present
Senior Benefits Specialist
 Communicate with members to address inquiries regarding membership, payroll, years of
service, retirement eligibility, FMLA, long-term disability, life Insurance and other questions
related to all benefits administered by MOSERS
 Comprehensively counsel over 113,000 members
 Received two fast-tracked promotions to current position
 Developed and administered ongoing training programs for internal benefits employees to
keep up with changes in contracts/policies
Benefits Specialist
 Verified LTD eligibility for claimants; Collected all necessary documentation from member and
forward appropriate documents to the insurance provider
 Researched records to identify all variables in regard to member’s retirement and LTD benefits
 Audited benefit calculations and employment records
Benefits Assistant
 Provided clerical support for benefit services including filing, typing, and mailings
 Verified service and payroll records to maintain data integrity
Bank of America - St. Louis, MO 2012-2013
Sales and Service Specialist
 Proactively identified and managed risk in every business, product, and service transaction
leveraging the Risk Framework
 Responsible for providing basic sales and service support to customers
 Ranked 1st in St. Louis Market in Consumer Referrals and 1st in St. Louis Market in Consumer
Engagement; June 2013 Employee of the Month
Coyote Hill Christian Children’s Home - Columbia, MO 2010-2012
Event Assistant Coordinator - Internship while attending school
 Updated company blog and social media outlets, submitted press releases to media outlets,
generated donations and sponsors for the organization
 Special Projects: Co-chaired annual Boots ‘n Bids for Kids Live Auction
TECHNICAL SKILLS
Proficient in: Microsoft Outlook, Excel, Word, Works, and PowerPoint