The document is a resume for Aiza B. Sia summarizing her qualifications and professional experience in banking. She has over 10 years of experience in various roles such as Service Manager at Eastwest Banking Corporation, Branch Service Officer at Security Bank Corporation, and Customer Service Staff at Equitable PCI Bank. Her skills include proficiency in English and Filipino, ability to adapt to changing situations, and knowledge of banking systems such as Luminous, Finesse and T24.

1. AIZA B. SIA
165 Pestanas Street Pasay City
Mobile Number: (+63) 917 865 9819
E-mail: aizambunag@yahoo.com
SUMMARY OF QUALIFICATIONS
 Excellent in English and Filipino Language both written and oral
 Can easily adapt to changing situations
 Adept knowledge in Luminous, Finesse and T24 system
PROFESSIONAL EXPERIENCE
Service Manager
Eastwest Banking Corporation
June 16, 2013 - present
Responsibilities:
 Ensures that all cash in vault and atm are balance against GL.
 Prints and ascertains the correctness and completeness of reports in the FinStudio.
 Ensures that all members of the team are compliant with RA1405, KYC and are
aware of existing bank policies.
 Ensures prompt and timely resolution of customer complaints.
Branch Service Officer
Security Bank Corporation
November 2007-June 2013
Responsibilities:
 Primarily responsible for the maintenance of the cash vault/management of the
branch’s cash flow, ATM operations, deposit pick up, payroll and other bank services
at the same time provide competent, timely and error free service to customers.
 Line balances as CSS Teller and performs functional responsibilities as CSS Teller .
 Acts as alternate of the BCM in his/her absence.
 Ensures prompt and timely resolution of customer complaints.
Human Resources Benefits Assistant
Metrobank
March 2007 – May 2007
Responsibilities:
 In-charge of assessing/routing the separated employees’ clearance in other
departments/subsidiaries.
 Ensuring timely and accurate computation for employees’ compensation.
Customer Service Staff
Equitable PCI Bank
November 2004 – February 2007
Responsibilities:
 Performs signature verification and approval singly up to the teller’s approval limit.

2.  Ensures delivery to customers within the service quality check; focusing on accuracy,
timeliness and responsiveness to clients needs.
 Attends to customer complaints.

3. LICENSURE EXAM
October 2004 Civil Service Career Examination (Professional)
EDUCATIONAL BACKGROUND
Tertiary ST. PAUL UNIVERSITY, QC
Bachelor of Science major in Psychology
2004
Secondary MARINDUQUE NATIONAL HIGH SCHOOL
High School Diploma, March 2000
PERSONAL PROFILE
Age: 31
Sex: Female
Civil status: Married
Birth-date: January 22, 1984
Nationality: Filipino
Religion: Roman Catholic
Languages: Filipino, English
References: *Available upon request