1. ARJ2481@email.vccs.edu * 1824 Cedar Cove Way Unit
101, Woodbridge, Va 22191 * (540)446-7860
EDUCATION
Antioch High School
May 2007 High School Diploma
Germanna Community College
Est. Graduation is December 2013
Associates Degree in
General Studies with Psychological Specialization
Experience
United States Navy  Norfolk, VA
Master-At-Arms March 2008 – May 2010
 Answered and managed incoming and outgoing calls while recording accurate messages.
 Greeted numerous visitors, including VIPs, vendors and interview candidates.
 Maintained a clean reception area, including lounge and associated areas.
 Supervised teams in support of security and installation law and order operations.
 Planned crime prevention measures and operated police desks.
 Tracked personnel and supplies within the company.
 Tracked and filed administrative paperwork and personnel folders.
 Planned and briefed personnel on missions.
 Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
 Monitored and authorized entrance and departure of employees and visitors.
 Circulated among visitors, patrons and employees to preserve order and protect property.
 Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
 Warned offenders about rule infractions and violations and verbally evicted violators from premises.
 Performed surveillance of suspects using binoculars, cameras and camcorders.
 Supervised a team of 8 security personnel during a given shift.
 Gave a detailed evaluation of lower rank personnel.
Walmart * Dumfries, VA
Customer Service Manager November 2014 – Present
 Providing help and advice to customers using Walmart’s products or services.
 Communicating courteously with customers by telephone, email, letter and face to face.
 Investigating and solving customers' problems, which may be complex or long-standing problems that have been
passed on by customer service assistants.
 Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.
 Issuing refunds or compensation to customers.
ANGELICA R. JOSEPH

2. 2
Angelica R. Joseph
 Keeping accurate records of discussions or correspondence with customers.
 Analyzing statistics or other data to determine the level of customer service Walmart is providing.
 Producing written information for customers, often involving use of computer packages/software.
 Meeting with other managers to discuss possible improvements to customer service.
 Training cashiers to deliver a high standard of customer service;
 Learning about Walmart’s products or services and keeping up to date with changes;
SKILLS
Pleasant demeanor 50 WPM typing speed Professional Phone Etiquette
Attention to detail Excellent Communication Skills Filing and data archiving
Patient scheduling Customer service-oriented Microsoft Excel certified
Special Qualifications
Prior Military Veteran (Forms on Request)
Military Spousal Preference
Active Secret Clearance
References
Available on Request