Lillian Weess is an outbound sales representative for U.S. Bancorp based in St. Paul, Minnesota. She has over 3 years of experience providing financial services and products to clients nationwide via telephone calls. Prior to her current role, she held various customer service and cashier positions while obtaining her degree in vocal performance from North Dakota State University. Her volunteer experience includes mentoring youth and leading small group discussions on campus. She demonstrates strong interpersonal, problem-solving, and time management skills in her work.

1. Lillian Weess
1379 Clippership Alcove Woodbury, MN 55125 lcmousel@gmail.com
651-373-6075
Education
Jan. 2009-Dec 2013
Vocal Performance, North Dakota State University (Fargo, ND)
Work Experience
June 2014-Present
Outbound Sales Representative, Omnichannel Operations; U.S. Bancorp (St Paul, MN)
 Provides financial services and products to current U.S. Bank clientele and new prospects nationwide. Customers are
contacted via telephone with a call volume of 75+ daily. Proficient in building rapport to deepen relationships.
Determines financial needs and educates consumers on product terms and features. Requires interpersonal skill and self-
confidence.
 Executes ethical transactions including; application procedure and submission for a wide range of us bank products. This
process demands compliancy with us bank quality standards and abiding federal laws. Full disclosures terms and
conditions are provided as well. Products we service include; mortgage and home equity lending, personal loans and
lines of credit, auto/boat/RV loans, deposit accounts, certificates of deposit, and credit cards.
 Manages several computer systems simultaneously. Systems include; Orion Gateway/Siebel: customer profiles, product
applications and APR/interest rate tool, Salesforce/Five9: creation and disposition of call center leads,
ACAPS/Mainframe: processing and status of applied products, and Avaya: internet telephony dialing system.
 Mentor for new hires; supervises calls to maintain compliancy, aids with selling techniques, and helps establish
confidence for building rapport. Analyzes and corrects call quality.
 Achieves monthly revenue goal to attain incentive. Granted U.S. Bank’s 10,000 Revenue Points Award, 209.379% to
goal in March 2016.
Sept 2009-June 2014
Cashier/Barista, Caribou Coffee (Minneapolis, MN) Gloria Jeans Gourmet Coffees (Fargo, ND)
 Handled financial transactions and cash register balancing; shortages, and overages. Subject to counting, recording, and
depositing all profits in store safe.
 Demonstrated excellent customer service to maintain a quality establishment. Managed coffee bar and bakery. Trained
in new employees. Maintained an orderly and clean institution. (Held position while a full time student at NDSU.)
Cashier/Hostess, Cracker Barrel Old Country Store (Lakeville, MN)
 Handled daily accounting, including; financial transactions and cash register balancing.
 Maintained quality customer service. Provided menu, restaurant, and store information. Monitored store and restaurant
to keep a clean, organized, and functioning establishment.
Volunteer Experience
March 2016-Present
F.A.C.E. Team Member, U.S. Bancorp (St. Paul, MN)
 Produces and presents ideas for sales competitions, department events, and employee appreciation.
Maintains the outbound calendar of events and communicates through department-wide emails and
PowerPoint presentations on specific occasions. Encourages team engagement and performance growth.
May 2011-Aug. 2011
Program Coordinator, Shamineau Ministries (Motley, MN)
 Mentored 11-14 youth, ages 11 to 16 years old, for two to three week spans. Lead group discussions and one on one
interaction. Directed and managed camp wide maintenance and labor projects. Coordinated all camp volunteer work.
Jan. 2011-Dec. 2013
Small Group Leader, Campus Crusade (NDSU, ND)
 Lead a group of 5 freshman students through discussions involving everyday life situations and struggles. Provided
counsel and accountability. Helped students become accustomed to college life through campus events and programs.
Strengths and Skills
 Works efficiently under pressure, adapts well to change. Exhibits critical thinking and problem solving. Outgoing, open-
minded, and has outstanding interpersonal skills. Independently motivated, keeps an organized and clean work space.
 Training, Customer Service, Financial Analysis, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Lotus Notes,
Orion Gateway/Siebel, Salesforce/Five9, ACAPS/Mainframe, Avaya Dialing System.