1. DEBORAH LOUISE CRITCHETT
2 Daniel Drive I Woburn, MA 01801 I 617.512.8854 I Debbie.cricthett@verizon.net
PROFESSIO NA L PROFILE
A behavioral specialist/ counselor and academic support/ advisement professional with extensive experience in
foster care services, in-home family clinical services, administration and educational institutional environments.
Primary strengths include: behavioral management, coaching and modeling, career development and advising,
disability assessment, case management and supervisory leadership. Thrive in multi-tasking type environments
that utilize my communications, organizational, training and detail-oriented talents.
PROFESSIO NA L EXPERIEN CE
08/15-Present I American Red Cross. I Cambridge, MA
Intake Volunteer/Volunteer Services Office Support
Assist/mentor new applicants with completing volunteer application, selecting a volunteer position with the Red
Cross. Provide individual and team support. Assist with screening new applicants. Responding to phone calls and
inquiries regardingC Volunteer Application process.
05/14-3/15 I Dare Family Services. I Worcester, MA
Mentor Supervisor/Social Worker
Supervised foster parents and foster children. Provided individual and team support, weekly home visits.
Responded to crisis situations and on-call responsibilities. Participate in the monthly foster parent support groups,
meetings and foster parent trainings. Provided advocacy for children and families. Collaborated with collateral
contacts, DCF, DMH, DDS. Participated in foster care review and IEP meetings. Completed treatment plans,
PAYA, youth and mentor and visit notes and social narratives.
08/13-11/13 I Dare Family Services. I Somerville, MA
Mentor Supervisor/Social Worker
Supervised foster parents and foster children. Provided individual and team support, weekly home visits.
Responded to crisis situations and on-call responsibilities. Participate in the monthly foster parent support groups,
meetings and foster parent trainings. Provided advocacy for children and families. Collaborated with collateral
contacts, DCF, DMH, DDS. Participated in foster care review and IEP meetings. Completed treatment plans,
PAYA, youth and mentor and visit notes and social narratives.
08/11- 06/13 I Arbour Counseling Services. I Allston, MA
In-Home Therapy Case Manager
Provided in-home parent effective training and support. Assisted parents in their development as advocates for
their children. Participated in development of strength-based treatment and safety plan. Capably defused intense
situations without moving a child, providing linkage to needed support services. Located local/state/ federal
resources. Provided emergency response and intensive outreach.
08/10 - 08/11 I Towards Independent Living and Learning, Inc. I Dedham, MA
Behavioral Management Consultant
Monitored youth and adolescent progress with implementation of treatment plan goals developed by fellow
behavior management therapist and during care plan meetings. Provided behavior management coaching, support
and guidance to parent/ guardian/ caregiver in implementing treatment plans based on the fundamentals of a
family-center practice, including: Autism, PDD-NOS, Bi-Polar Disorder, Manic Depressive Disorder, Pica
Disorder, Oppositional Defiant Disorder, Communication Disorder, Reactive Attachment Disorder, ADHD,
Speech/Language Disorder, Separation Anxiety, Angeleman's Syndrome, N/ 0 Depressive Disorder.

2. 08/09 - 02/10 I Wheelock College I Boston, MA Academic
Support Counselor
Managed assessment of students with learning disabilities and neurological disorders and facilitated
methodologies for organization of their courses, assignments, study tactics, time management skills and weekly
counseling sessions, including case reports for each student (learning disabilities, reporting on academic progress
and submitting recommendations for improvement). Provided counseling support on a drop-in basis to assist with
students' ongoing decision-making skills
01/08 - 05/08 I Suffolk University, Office of Student Activities I Boston, MA Student
Development Coordinator
Implemented surveys to research University activities that would promote student integration and onboarding
services for a diverse student population with various academic and living needs; compiled survey results and
submitted recommendations for campus life enhancements and expansion. Hosted student leadership event that
focused on teaching students how to promote themselves in the transition of academic life to gainful employment
and motivational strategies to be successful in their career advancement. Conducted informational meetings with
faculty to gain insight into their academic and professional career paths and apply this knowledge as an outreach
utility for undergrads
12/98 - 02/06 I Eddie Bauer I Chestnut Hill Mall, MA
Retail Sales Supervisor & Visual Merchandiser
Maintained forecasts, sales reports and inventory management for regional manager and created strategies for
exceeding prior year's sales via visual merchandising, product promotions and floor displays. Utilized effective
leadership and management skills in conducting new hire training, employee motivational tactics, customer service
coaching and sales associate counseling. Opened new store in Cape Cod (recruited and trained new staff, provided
guidance on floor/window displays, worked with architect and store managers on retail space structure.
06/ 97 - 07/ 98 I Mount Ida College I Newton, MA Financial
Services Coordinator
Researched Mount Ida's financial aid process, reviewed various types of student loans and scholarships, the
budgeting and awarding system, utilized EFC to calculate needs based awards, prepared documentation and
student files for third-party auditors. Provided student counseling on financial aid process, verification and loan
application process and exploring payment plan options; trained and supervised new work-study students. As
liaison for Admissions, Registrar, FA and Bursar's offices, hosted open houses and orientations for incoming
freshmen students and their parents
EDUCATIO N & AFFILIATIO NS
M.Ed. Higher Education Administration Suffolk University 2010
B.S. Business Management Mount Ida College 1996
NASPA and AHEAD (Association of Higher Education & Disabilitation)
UMASS BOSTON CONFERENCE (Student Veterans with Disabilities: Maximizing Opportunities
College &Beyond)
SOFTWARE APPLICATIONS
MS Office (Word, Excel, PowerPoint, Outlook), Colleague, Banner, PeopleSoft, EFC, Power Faids, AS
400, Raiser's Edge