Resume for the Federal/Government Sector with References

1. Stephen Xavier Pineda
Immigration Case Manager/Customs Enforcement
stephen.pineda92@gmail.com 619-977-5371
SKILLS
Bi-Lingual: English and Spanish Google Drive Dropbox (CRM) Customer Relationship Management Systems
Microso O ce Suite: Word, Excel, Powerpoint, One Note, and Publisher LinkedIn Adobe Suite Open O ce Suite
WORK EXPERIENCE
03/2018 – 02/2019
Immigration Case Manager
Libre By Nexus
Analyzed and managed operational pick ups for detainees scheduled for release from U.S. ICE Detention facilities nationwide based on
territory needs of the company. Maintaining ties with Detention facilities o cers in e orts to receive release destination and time
information. Assuring release of scheduled detainee based on bond order (I-352) and exercising great communication and decision-making
upon any complications that may arise during a release.
Designing nancial contractual agreements with cosigners and participants in e orts to aid in a participant's release on bond from U.S.
Immigration and Customs Enforcement (ICE) custody
Implemented GPS tracking device unit on all our participants in e orts to secure the bond and/or to be removed once client has collateralize
at 80%, paid in full 100% of their bond and/or completed contractual agreement.
Oversee programs such as ICE Inmate Locator (Alien Veri er/ Detention con rmer), Google Maps (Home Veri er), Greyhound.com (Bus
Ticket Sales), Light Speed Point of Sale (Accounting So ware), USPS (Address Veri er), and Capsule (Client Management Database)
Capitalizing on lucrative revenue opportunities and goals for the company such as processing new client orientations from incoming calls,
following up and collecting monthly program payments through both incoming/outgoing calls, and creating case notes to document daily
interactions with clients: cosigners/participants/references through Capsule (Our Client Management Database).
10/2016 – 03/2018
Employment & Training Advisor
Public Consulting Group (PCG)
Designing and developing Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and
training programs. Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
Excelling in signing new plans and over achieving quota, in addition to account managing a caseload of over 80+ clients.
Providing exceptional quality case management for Welfare-to-Work participants to ensure them in transitioning from government
assistance to self-su ciency.
Determining eligibility and assisting with the need for supportive services, including child care, transportation, and ancillary services.
Monitoring and recording monthly progress to enforce compliance with county program regulations and participant attendance level at
assigned work activities.

2. WORK EXPERIENCE
07/2015 – 06/2016
Behavioral Specialist
Institute for Behavioral Health (IBH)
Specializing in the therapy of Applied Behavioral Analysis (ABA) with clients marked in the Autism Spectrum Disorders.
Providing client-speci c programs and activities for therapy in order to further their progress and correct the client's psychological and social
challenges.
Analyzing a client's home environment to discover ways on how to build natural rapport and assess reinforcers in impact to gain/sustain
positive behavior.
10/2013 – 08/2016
Corrections/Mental Health Specialist
Starting Gate Educational Services (SGES)
Aiding in the transportation of emotionally disturbed students from home to school and vice versa, while enforcing vehicle safety protocols
at all times.
Supervising and maintaining counseling strategies to build dynamics on campus with students a icted with trauma conditions, learning
disabilities, and autism.
Redirecting students verbally into an improved path away from negative behaviors and environments of anger, physical violence, sexually
abused, suicide, and illegal drug substances.
EDUCATION
Bachelor of Arts (B.A.) Sociology
University of California, Riverside
Extracurricular Activities
Kappa Sigma Fraternity (Sigma Upsilon)
Event Planning: Developed social workshops for the
brotherhood on communication skills and morale building.
Collaborated with club organizations and sororities to promote
social relations.
Cross-Campus Partnership: Pioneered relationships with
neighboring college campus; CSU San Bernardino & their social
organizations.
CERTIFICATES
Mental Health First Aid USA (02/2017 – Present)
Trained in providing initial help to people experiencing mental health problems such
as depression, anxiety disorders, psychosis, and substance use disorders.
REFERENCES
Nina Erlandson, B.A. / (Director Of Operations at Libre By
Nexus)
Contact: ninavesselinova@gmail.com – (310) 210-1463
Gloria Reyna / (Welfare To Work Supervisor at Public
Consulting Group - El Cajon Site)
Contact: greyna@pcgus.com – (619) 905-8565
Alma Holguin, M.A. / (Case Management Supervisor at
Institute for Behavioral Health)
Contact: almaholguin49@yahoo.com – (323) 793-3273
Marrissa Vance, M.A. / (Elementary Coordinator at Starting
Gate Educational Services)
Contact: marrissa.vance@yahoo.com – (951) 880-3077