1. Monica K. Fountain
106 Mize Street
Apartment 18
Ellisville, MS 39437
(601)319-4266
monicakfountain@yahoo.com
SUMMARY:
Goal-oriented, motivated, self-starter, interested in business management, customer service, and
alternative dispute resolution, dedicated to providing excellent customer service and proven results;
moreover, dedicated to providing social services and enriching the lives of others in the community.
EDUCATION:
2003: High School Diploma, South Jones High School, Ellisville, MS
EXPERIENCE:
03/2013-present: Administrative Assistant, AC Paints, Laurel, MS
Primary phone coverage, prepare and mail all US/UPS/Fed Ex packages. sort and distribute
incoming mail, oversee all aspects of publication orders including inventory and maintenance of
inventory, oversee all administrative aspects of meetings and events including reservations,
confirmations, certificates, & evaluations, preparation and mailing of materials to meeting attendees.
Assist Owner in the processing of contracts, new hire paperwork, payroll, payment log, etc... Filing of
materials in general, carryout bookkeeping/accounting functions as appropriate. Assist Owner in
developing and instituting methods for quality control and accuracy in clients’ orders and employee
experiences. Inventory and track off and on site storage. Maintain familiarity with functions of Owner
so as to assume the duties of the Owner in his absence. May be called upon to assist with projects
and assume responsibility for the development, administration, and promotion of projects, as
required. Perform other duties as assigned.
03/2012-04/2013: Health Information Clerk I, Mississippi Department of Health, Hattiesburg, MS
Entered patient information into computer database, provided customer service to patients and their
families to ensure a great healthcare experience, worked with social workers, physicians, nurses,
nurse aides, and other healthcare professionals to provide optimal care and service for clients and
referred incoming telephone calls and visitors to the appropriate persons or division among others
duties as assigned.
07/2010-12/2012: Administrative Assistant, Dynasty Daycare, Hattiesburg, MS
Welcomed parents and guardians into the center, assisted with public relations, registration, and
community outreach. Assisted the director with administrative duties in addition to assisting the
teachers with lesson plans, daily activities; teaching preschool children ages 3 years old and 4 years
old daily lessons, planned field trips and activities, read to children, organized classroom guests, and
any other tasks as needed.

2. 04/2010-10/2010: Store Planning Associate,Walmart, Petal, MS
Assisted in the remodeling and setting up of a retail store and provided excellent customer service.
01/2010 - 04/2010: Health Information Clerk I, Mississippi Department of Health, Jackson, MS
Entered patient information into computer database. Provided customer service to patients and their
families to ensure a great healthcare experience. Worked with social workers, physicians, nurses,
nurse aides, and other healthcare professionals to provide optimal care and service for clients.
Referred incoming telephone calls and visitors to the appropriate person or division. Performed other
tasks as necessary.
8/1/2008 - 1/1/2010: Clerk, Mississippi Department of Human Services, Jackson/Hattiesburg, MS
Provided customer service to clients. Routed mail, reports and other correspondence by name or
division so that materials are distributed in a timely manner, placed local and long distance calls
upon request; Requested a variety of office equipment, supplies, publication materials, and
maintenance services requiring working knowledge of many different office procedures. Maintained
certain departmental records; prepared forms and other items for subsequent processing by other
individuals within the agency. Notified persons of the date, time, and location of various
meetings. Composed correspondence and memorandum which provide general, non-technical
information to individuals requesting, or in need of, routine information.Typed non-technical and
technical letters, memorandums, reports, and other similar documents from longhand or shorthand
notes or typed or printed copy. Required knowledge of spelling, punctuation, and syntax sufficient to
identify and correct grammatical errors, making independent decisions regarding format and
composition.
11/2007 - 3/2008: Customer Service, Sales Associate, Cashier, Wal-Mart, Laurel, MS
Provided customer service; operated cash register, stocked shelves, and other tasks as necessary.
07/2006-04/2007: Direct Care Worker, Ellisville State School, Ellisville, MS
Provided total care for mentally and physically disabled clients. Duties included bathing, feeding,
changing, repositioning, basic hygiene, and other duties when needed.
01/2005 - 7/2006: Connection Center Associate, Wal-Mart, Laurel, MS
Provided customer service, initiated cellular phone applications and contracts, provided information
on devices and accessories, operated cash register, and assisted customers in finding the device
and accessories best suited for their needs and price range. Activated and setup customer selected
device, explained features as well as general device operations.
09/2003-10/2005: Direct Care Worker, Ellisville State School
Provide total care for mentally and physically disabled clients. Duties include bathing, feeding,
changing, repositioning, basic hygiene, and other duties as needed.
05/2003-09/2005: Child Care Giver, Loving Mothers Daycare, Ellisville, MS
Provided care to infants, toddlers, preschool, and school age children. Prepared and served meals
and snacks. Prepared and taught lesson plan. Engaged in physical activities with children on the
playground and in the classroom. Prepared age-appropriate crafts and projects.

3. SKILLS:
Type 50 wpm, Microsoft Word Office Suite: Word, Power Point, Excel, conversational Spanish,
conversational ASL, several years of excellent customer service experience, child care, adult care,
clerical, business office equipment, medical office experience.
REFERENCES:
Andre’ D. Cooley, Senior Translator, and Interpreter, Western District of Michigan Federal Court,
Grand Rapids, MI; Owner and operator, AC Paints, 601-319-5840, former supervisor
Trimellia Keys, Child Support Enforcement Officer , Mississippi Department of Human Services,
Hattiesburg, MS (601)554-4361, former colleague
Mae Ruth Adams, Perry County Department of Human Services Director, Mississippi Department of
Human Services,
Hattiesburg, MS (601)554-4361, former colleague
Francis Pierce. Child Support Enforcement Supervisor, Mississippi Department of Human Services,
Hattiesburg, MS (601)554-4361, former supervisor
Lisa Henson, Office Manager, Mississippi State Department of Health, Blake Clinic,
Jackson, MS (601)432-3029, former supervisor