1. Tasha Villard
7121 Schneble Circle Apartment 8
Louisville, KY 40214
954-559-7628
tazha12@yahoo.com
Objective: To obtain a challenging position that will equip me with the necessary tools to grow
and make a positive contribution within an organization.
Work Experience:
Donan Engineering, Louisville, KY
Field Client Services Representative October 2013- Present
 Effectively assign project managers to routine projects, and partner with management
to assign unusual or overload project requests.
 Ensure project expenses are entered, and accurate invoices are generated for our
customer.
 Proofread, edit, reproduce, and deliver accurate final reports to the appropriate client
contact(s) in the manner requested by the client.
 Demonstrate flexibility and adaptability when supporting other offices, and performing
additional administrative tasks as needed.
 Assist with tasks associated with evidence management when necessary.
Client Services Representative May 2013- October 2013
 Assign appropriate job numbers to new projects, and accurately enter client, contact,
and project information into Donan's database (Deltek).
 Receive, document, and appropriately forward project requests for new jobs to other
offices where applicable.
 Ensure the preparation of accurate and complete final project folders in accordance
with policies and standards.
 Answer incoming customer calls promptly, and appropriately redirect calls to other
regional offices and/or corporate as necessary.
 Take ownership, and demonstrate personal accountability for handling client
inquiries/problems.
Medallion Staffing Agency, Louisville, KY March 2013- May 2013
Donan Lightning Investigations – Project Entry
 Ensured new HVAC claims were accurately entered into Deltek.
 Coordinated inspection date and time with homeowners via telephone.
 Partnered with management to ensure the work areas remained in good working order
(cleaning, office equipment maintenance, supplies, etc.).
 Assisted with tasks associated with evidence management when necessary.

2. Tasha Villard
7121 Schneble Circle Apartment 8
Louisville, KY 40214
954-559-7628
tazha12@yahoo.com
Club RED, Sunrise, FL September 2012- December 2012
Guest Services/Concierge
 Provided impeccable customer service by greeting members, and responding with a
positive attitude, sense of urgency, and appreciation.
 Served as a host/hostess while collecting tickets and ushering members to their seats.
 Anticipated the needs of members and resolved customer concerns or issues.
 Built and maintained professional relationships with members while ensuring
exclusivity.
 Served as club security.
Lexus of Pembroke Pines, Pembroke Pines, FL September 2011-March 2012
Cashier/Receptionist
 Conducted numerous data entry of financial accounts.
 Utilized Reynold’s software to input and retrieve financial information.
 Managed numerous financial transactions exceeding $10,000.
 Accommodated over 100 customers in person and via telephone daily.
 Performed various secretarial duties, such as filing, faxing and certified mailing.
LA Fitness International, Miami Gardens, FL August 2010-April 2011
Front Desk Attendant/Kids Club Associate
 Handled personal information, such as credit cards and addresses.
 Multitasked by answering phones, checking members in, and taking payments.
 Assisted Operational Manager in training new employees.
 Persuaded 12 guests to become members.
 Oversaw and supervised up to forty children age ranging 3 months- 12 years.
Education:
Florida International University, Miami, FL Graduated August 2011
Bachelors of Arts in Psychology
GPA: 3.6
Community Service/Volunteer:
City of Miami Police Athletic League, Miami, FL January 2010
 Monitored and participated in educational and recreational activities.
 Mentored youth in the avoidance of pregnancy, drug, and alcohol use.
Monsignor Edward Pace Alumni Tailgate, Opa Locka, FL September 2009
 Greeted and directed alumni guests to appropriate check-in tables.
 Provided guests with event meal tickets and wristbands.

3. Tasha Villard
7121 Schneble Circle Apartment 8
Louisville, KY 40214
954-559-7628
tazha12@yahoo.com
Midnight Run, Queens, NY October 2006
 Researched locations where an abundant of homeless individuals camped.
 Manually handed out clothes, food, and drinks to the homeless.
Opa Locka Tutoring Group, Opa Locka, FL February 2005
 Assisted children with homework and study.
 Ensured each child was prepared for the following school day.
Honors
 Dean’s List
 Psi Chi Honor Society, Nominee
 Golden Key International Honor Society, Nominee
 Cum Laude Graduate