Automation -- Increase Your Customers Without Increasing Headcount

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What if you could take all the repetitive tasks that your technicians handle on a daily basis and put 90% of them on autopilot? Without automation, MSPs are limited to managing a small handful of customers per technician. In this webcast we want to show you how you can automate the majority of your business, allowing each tech to manage up to 3x the number of customers. Join N-able’s Ali Mahmoud and Omar Kahiel for this informative webcast, and in just 30 minutes they will show you: • How putting common tasks on autopilot can drastically reduce your current workload • How automation allows you to support more customers with the same headcount • How the system can log automated tasks as billable hours

© 2015 N-able Technologies, Inc. All rights reserved.
Automation
Increase Your Customers
Without Increasing Headcount
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

Agenda
1. Why you should automate
2. What you should be automating
3. How to manage more customers
through automation
4. Tracking automation as billable hours
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

Why you should automate
© 2014 N-able Technologies, Inc. All rights reserved.

Automation = Efficiency
Of Ntirety’s 15,000* monthly service tickets…
“Almost 80% are
generated automatically”
© 2014 N-able Technologies, Inc. All rights reserved.
“Approximately
50% are self-healed”
* According to Ntirety’s case study: http://ow.ly/zbrNJ “Ntirety
Pioneers Database Administration as-a-service on N-able Platform”

What you should automate
© 2014 N-able Technologies, Inc. All rights reserved.

Stop doing things manually
Every MSP has tasks they can automate
Restore Points
Backup
Updates
Disk Cleanup
Services
App Settings
© 2014 N-able Technologies, Inc. All rights reserved.
SQL
Patches

Manual work is slowing you down
Tech with Automation can
support dozens of customers
Tech without Automation can
support limited # of customers

How can you manage
more customers
through automation
© 2014 N-able Technologies, Inc. All rights reserved.

Create your automated tasks…
Customer A
© 2014 N-able Technologies, Inc. All rights reserved.

Customer A Customer B
And push them to all customers
Customer C
© 2014 N-able Technologies, Inc. All rights reserved.

Let’s do some automation
SQL Diagnostics
• Disk Defrag
• Catalog Integrity
• Database Integrity
• Average Fragmentation
SQL Maintenance
• Rebuild Indexes
• Reorganize Indexes

Demo
SQL Diagnostics & Maintenance
© 2014 N-able Technologies, Inc. All rights reserved.

Track automated tasks as billable hours
© 2014 N-able Technologies, Inc. All rights reserved.

PSA Integration
Automatically bill for automation work
PSA
Automated tasks will create
tickets when they complete
On-demand tasks
Recurring tasks
Self-Healing tasks
© 2014 N-able Technologies, Inc. All rights reserved.

The ROI of Automated
Service Delivery
© 2014 N-able Technologies, Inc. All rights reserved.

Manual Maintenance vs Automation
© 2014 N-able Technologies, Inc. All rights reserved.
Manual Automation
Workstation
30 min
/desktop
15 min
one-time
Server
30 min
/server
15 min
one-time

Average Customer Deployment
© 2014 N-able Technologies, Inc. All rights reserved.
Manual
Maintenance
1 Customer
Manual
Maintenance
5 Customer
Manual
Maintenance
10 Customer
20 Workstation 40 hours 200 hours 400 hours
2 Server 4 hour 20 hour 40 hour
Total 44 hours 220 hours 440 hours

© 2014 N-able Technologies, Inc. All rights reserved.
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LEGAL INFORMATION
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are
the exclusive property of N-able Technologies, Inc. and its affiliates. For a
complete list of N-able’s trademarks, service marks, and logos, please
visit http://www.n-able.com/trademarks.aspx. All other trademarks or works
mentioned herein are used for identification purposes only and may be or are
intellectual property of their respective companies. N-able Technologies and
SolarWinds Worldwide, LLC are not affiliated with any of the respective
companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

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1. © 2015 N-able Technologies, Inc. All rights reserved. Automation Increase Your Customers Without Increasing Headcount © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

2. Agenda 1. Why you should automate 2. What you should be automating 3. How to manage more customers through automation 4. Tracking automation as billable hours © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

4. Automation = Efficiency Of Ntirety’s 15,000* monthly service tickets… “Almost 80% are generated automatically” © 2014 N-able Technologies, Inc. All rights reserved. “Approximately 50% are self-healed” * According to Ntirety’s case study: http://ow.ly/zbrNJ “Ntirety Pioneers Database Administration as-a-service on N-able Platform”

7. Manual work is slowing you down Tech with Automation can support dozens of customers Tech without Automation can support limited # of customers

11. Let’s do some automation SQL Diagnostics • Disk Defrag • Catalog Integrity • Database Integrity • Average Fragmentation SQL Maintenance • Rebuild Indexes • Reorganize Indexes

14. PSA Integration Automatically bill for automation work PSA Automated tasks will create tickets when they complete On-demand tasks Recurring tasks Self-Healing tasks © 2014 N-able Technologies, Inc. All rights reserved.

17. Average Customer Deployment © 2014 N-able Technologies, Inc. All rights reserved. Manual Maintenance 1 Customer Manual Maintenance 5 Customer Manual Maintenance 10 Customer 20 Workstation 40 hours 200 hours 400 hours 2 Server 4 hour 20 hour 40 hour Total 44 hours 220 hours 440 hours

19. LEGAL INFORMATION N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies. © 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

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