The document outlines a webinar discussing the N-central remote monitoring and management solution, which is popular among managed service providers (MSPs). It emphasizes the importance of efficient information management for IT services, highlighting the potential productivity losses caused by wasted time searching for information. Additionally, it introduces IT Glue as a documentation platform aimed at centralizing and securing vital IT information for improved productivity.

1. Releasing Your Wasted Potential
Freeing Minds™
THE WEBINAR
WILL BEGIN SOON!

2. Releasing Your Wasted Potential
Freeing Minds™

3. e: cday@itglue.com
w: www.itglue.com
Scott Parker
Sr. Product Marketing Manager
SolarWinds N-able
Chris Day
Founder & CEO
IT Glue
Adam Mihaly
Sr. Account Executive
IT Glue

4. ?
Length: 60 min
Questions welcome any time in chat
REC
Recording and slides will be posted

5. What is N-central ?
• The Remote Monitoring and Management solution trusted by over
5500 MSPs globally.
• Integrated Patch, AV, Backup, Mobile Management and remote
control.
• Customer facing reporting and analytics.
• Drag-and-drop Automation anyone can use.
• Integration with PSA solutions for ticketing.
© 2016 N-able Technologies ULC. All rights reserved.
®

6. What do RMM tools like
N-central produce?
• Asset information
• Customer Details
• Reports
• Warranty information
• Alerts & Notifications
© 2016 N-able Technologies ULC. All rights reserved.

7. The challenge of managing IT
Services Customers
• Contracts
• Customer Contacts
• Sensitive Data
• Asset Information
• Documents
• Images
WHERE
DO I PUT IT?
© 2016 N-able Technologies ULC. All rights reserved.

8. The challenge of managing IT
Services Customers
• Centralized
• Accessible
• Secure
• Diverse
WHAT
DO I NEED?
© 2016 N-able Technologies ULC. All rights reserved.

9. Introduction
IT Glue

10. • Documentation Platform
• Founded in 2013
• 1,500+ Partners
• 25,000+ IT Pros
www.itglue.com/nable

11. A tale of
two
companies

12. Wasted time costs $19,732 per
information worker per year, a loss of
21.3% in the organization’s total
productivity

13. IT workers spend 20%
of their time looking
for information
Eric Ligman, Microsoft

14. A 10 person MSP will waste
$200,000 every year in lost
productivity

15. itglue.com/costofwastecalc

16. Meet your nightmare IT guy

17. Ambiguity causes chaos

18. Chaos causes:
Inefficiency
Fatigue
Stress
Isolation
Hopelessness

19. Everything is broken.
What am I paying you for?

20. Nothing is broken.
What am I paying you for?

21. What does an
efficient company
look like

22. Process
People
Technology

23. 20% more customers
0 more employees

24. • Onboarding
• Productivity
• Culture/Values
Internal Value

25. • Productivity
• Customer Service
• Compelling Value
• Trust
External Value

26. 3 PILLARS OF DOCUMENTATION

27. “Sticking It” Together

28. What We Do

29. Introducing IT Glue

30. Mobile Experience

31. IT Glue & N-central

32. Introducing Our N-central Integration

33. QUESTIONS?
More Information: www.itglue.com/nable
Try N-central Free: www.n-able.com/try

34. THANK YOU
More Information: www.itglue.com/nable
Try N-central Free: www.n-able.com/try
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