Rmm101 server management

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Maintaining a customer’s critical equipment consumes the majority of an MSP’s time. In this webinar we will provide some tips to help you save time and avoid major issues. In part two of our intro to remote monitoring and management series, we review best practices for managing servers and network devices: • Monitoring best practices (Exchange, database, etc) • Automating preventative maintenance to decrease the number of support issues • Configuring notifications and ticket escalations to ensure issues are resolved quickly

Technology

© 2015 N-able Technologies, Inc. All rights reserved. 1
Part 2 - Server
Management
RMM 101

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Ali Mahmoud
Product Marketing Manager
Shawn Zenz
Product Manager
Presented by

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Agenda
Demo
Server management 101
Cloud impact on server management

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Technology trends impacting
server management

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Yesterday
Cloud impact for on-premises equipment
Today Tomorrow

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How do you recover lost management revenue?
$$$ $

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RMM 101 – Server management

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1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report

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Automatic discovery helps to
onboard devices faster
Onboard

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Verify your scheduled
discovery jobs.
Onboard

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Onboard
Out of box monitoring should
monitor the right information

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Onboard
Don’t leave the out of box
monitoring on unique devices

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Management 101
Proactively maintain devices to prevent
issues before they happen.

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Automation is central,
but it needs to be simple
Manage

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Schedule maintenance on your
customer’s schedule, not yours.
Manage

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Ultimate security & complianceManage
BACKUP
PATCH ANTIVIRUS

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Support 101
Respond quickly to issues in
the NOC

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The ultimate NOC platform
Manage

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Top server issues
Email/Application Availability
Hardware Faults
Unexpected downtime
Scheduled Maintenance and Reboots
Automated Patch Management
Support

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Email Availability
ServiceTemplate for Exchange 2013
• Automated Monitoring
• Thresholding/alerting
• Scheduled maintenance
Support

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Reporting 101
Use a proper reporting tool
to show your work

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Executive Summary
Show the value of your services
Report

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Assessment
Use consultative services
to win new customers
Report

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Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management
integrations save time and help
ensure time is billed accurately

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®
®
Deep PSA &Ticketing integration

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N-central 10 Demo

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Onboard
N-central Device Management
Manage
Support
Report
Automatically onboard
devices and leverage over
500 monitoring services
All-in-one management for
Patch, AV, Backup as well
as proactive maintenance
Real-time remote support
that doesn’t require a
remote control session
Customer facing business
reports that show the
value of your services

© 2015 N-able Technologies, Inc. All rights reserved. 28
Learn more about N-central

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Learn more about N-central www.n-able.com

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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Customer facing business reports
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/try

© 2015 N-able Technologies, Inc. All rights reserved. 31
Thank you

© 2015 N-able Technologies, Inc. All rights reserved. 32
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able
Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark
Office and the Canadian Intellectual Property Office, and may be registered or pending
registration in other countries. All other N-able trademarks, service marks, and logos may
be common law marks, registered or pending registration in the United States, Canada, or
in other countries. All other trademarks mentioned herein are used for identification
purposes only and may be or are trademarks or registered trademarks of their respective
companies.

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19. © 2015 N-able Technologies, Inc. All rights reserved. 19 Top server issues Email/Application Availability Hardware Faults Unexpected downtime Scheduled Maintenance and Reboots Automated Patch Management Support

24. © 2015 N-able Technologies, Inc. All rights reserved. 24 Onboard The Device Management Lifecycle Manage Support Report PSA & Ticket management integrations save time and help ensure time is billed accurately

27. © 2015 N-able Technologies, Inc. All rights reserved. 27 Onboard N-central Device Management Manage Support Report Automatically onboard devices and leverage over 500 monitoring services All-in-one management for Patch, AV, Backup as well as proactive maintenance Real-time remote support that doesn’t require a remote control session Customer facing business reports that show the value of your services

30. © 2015 N-able Technologies, Inc. All rights reserved. 30 The SolarWinds N-able difference All-in-one RMM platform Drag and drop automation Customer facing business reports Fast support tools Comprehensive support Technical onboarding Business strategies Marketing resources www.n-able.com/try

32. © 2015 N-able Technologies, Inc. All rights reserved. 32 The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

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