The document presents an overview of server management fundamentals using N-able's RMM solutions, focusing on the device management lifecycle, automation, and proactive maintenance strategies. It emphasizes the importance of quick support response, effective reporting tools, and the integration of PSA and ticket management systems to enhance service delivery. Additionally, the document highlights the unique features of N-able's platform, including automated onboarding, real-time remote support, and customer-facing reports.

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Part 2 - Server
Management
RMM 101

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Ali Mahmoud
Product Marketing Manager
Shawn Zenz
Product Manager
Presented by

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Agenda
Demo
Server management 101
Cloud impact on server management

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Technology trends impacting
server management

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Yesterday
Cloud impact for on-premises equipment
Today Tomorrow

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How do you recover lost management revenue?
$$$ $

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RMM 101 – Server management

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1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report

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Automatic discovery helps to
onboard devices faster
Onboard

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Verify your scheduled
discovery jobs.
Onboard

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Onboard
Out of box monitoring should
monitor the right information

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Onboard
Don’t leave the out of box
monitoring on unique devices

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Management 101
Proactively maintain devices to prevent
issues before they happen.

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Automation is central,
but it needs to be simple
Manage

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Schedule maintenance on your
customer’s schedule, not yours.
Manage

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Ultimate security & complianceManage
BACKUP
PATCH ANTIVIRUS

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Support 101
Respond quickly to issues in
the NOC

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The ultimate NOC platform
Manage

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Top server issues
Email/Application Availability
Hardware Faults
Unexpected downtime
Scheduled Maintenance and Reboots
Automated Patch Management
Support

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Email Availability
ServiceTemplate for Exchange 2013
• Automated Monitoring
• Thresholding/alerting
• Scheduled maintenance
Support

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Reporting 101
Use a proper reporting tool
to show your work

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Executive Summary
Show the value of your services
Report

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Assessment
Use consultative services
to win new customers
Report

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Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management
integrations save time and help
ensure time is billed accurately

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®
®
Deep PSA &Ticketing integration

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N-central 10 Demo

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Onboard
N-central Device Management
Manage
Support
Report
Automatically onboard
devices and leverage over
500 monitoring services
All-in-one management for
Patch, AV, Backup as well
as proactive maintenance
Real-time remote support
that doesn’t require a
remote control session
Customer facing business
reports that show the
value of your services

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Learn more about N-central

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Learn more about N-central www.n-able.com

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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Customer facing business reports
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/try

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Thank you

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Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark
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