N central 10 1 launch webinar

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The wait is over! Join us to explore the latest feature packed release of N-central! N-central 10 was the culmination of over 2 years of research and development to make service delivery easier. We overhauled the UI, made workflows easier and introduced a brand new way to assist customers with Direct Support. We couldn’t have done it without you our partners giving us feedback and making sure we got every little detail just right. With N-central 10.1 we continue our mission of creating software for better IT service. Here are just some of the great features we’ve packed into this release: • MSP Manager integration: Automate ticket creation and device data imports into MSP Manager. • Patch scheduling: A patch setup wizard and new dynamic scheduling makes it easy to configure patching exactly the way you like. • Device organization: The ability to specify sites for a customer to organize devices into locations or groups based on how you manage them. • Streamlining automation: Automation Manager has a brand new look and feel and some enhancements to make drag and drop automation even easier. Join Ali Mahmoud and Scott Parker as they introduce you to this great new release.

Technology

© 2015 N-able Technologies, Inc. All rights reserved. 1
Announcing
N-central 10.1

© 2015 N-able Technologies, Inc. All rights reserved. 2
Hosts
Ali Mahmoud
Sr Product Marketing Manager
@alimahmoud_
Scott Parker
Product Manager

© 2015 N-able Technologies, Inc. All rights reserved. 3
N-central 10

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N-central 10 Adoption
N-central 10

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N-central 10.1 Overview
Patch Management Organization
Automation
MSP Manager
Integration

© 2015 N-able Technologies, Inc. All rights reserved. 6
Problem with Patch Management

© 2015 N-able Technologies, Inc. All rights reserved. 7
ConfigureYour Profiles

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CreateYour MaintenanceWindow

© 2015 N-able Technologies, Inc. All rights reserved. 9
Schedule a Patch DownloadWindow

© 2015 N-able Technologies, Inc. All rights reserved. 10
ScheduleThe InstallationWindow

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ScheduleThe Reboot Window

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Configure rules

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Review

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Patch On Demand

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Customer Sites

© 2015 N-able Technologies, Inc. All rights reserved. 16
A better way to organize devices
Customer Site Devices
Customer 1 Headquarters Devices 1..n
Data Centre Devices 1..n
Remote Worker 1 Devices 1..n
Customer 2 Location 1 Devices 1..n
Location 2 Devices 1..n
Location n Devices 1..n
Customer 3 Servers Devices 1..n
Workstations Devices 1..n
Network Devices Devices 1..n
Customer Devices
Customer 1 Devices 1..n
Customer 2 Devices 1..n
Customer 3 Devices 1..n
Customer 4 Devices 1..n
Customer n Devices 1..n

© 2015 N-able Technologies, Inc. All rights reserved. 17
Configuring Customer Sites

© 2015 N-able Technologies, Inc. All rights reserved. 18
Moving Devices Between Sites

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Automation

© 2015 N-able Technologies, Inc. All rights reserved. 21
A great IT support experience
Easy access to
training videos

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Sample text
And tool tips

© 2015 N-able Technologies, Inc. All rights reserved. 23
MSP Manager Integration

© 2015 N-able Technologies, Inc. All rights reserved. 24
Our deepest PSA &Ticketing integration yet

© 2015 N-able Technologies, Inc. All rights reserved. 25
Support Customers Better, Together
N-central MSP Manager

© 2015 N-able Technologies, Inc. All rights reserved. 26
What’s new in N-central 10.1
PATCH MANAGEMENT
• Patch On Demand
• Scheduling through
Maintenance Windows
• Patch On Boot
• Patch Setup Wizard
• Patch Status service
messaging
• Patch Cache control
CUSTOMER SITES
• Create multiple “Sites”
under a single client
• Moving devices wizard
• Probe Assignment
• Monitoring Assignment
• Enhanced navigation
options
OTHER ENHANCEMENTS
• Global notification control
• Mac Agent Installer
AUTOMATION MANAGER
• Improved branding
• Re-drag and drop
• Help content per object
MSP MANAGER INTEGRATION
• Asset export
• Auto ticket create & close
• Manual ticket creation
• Manual ticket updating
• Service Item update (billing)
• Time Entry

© 2015 N-able Technologies, Inc. All rights reserved. 27
N-central 10 Demo

© 2015 N-able Technologies, Inc. All rights reserved. 28
N-central 10.1 is
Available Now!

© 2015 N-able Technologies, Inc. All rights reserved. 29
Questions?

© 2015 N-able Technologies, Inc. All rights reserved. 30
Thank you

© 2015 N-able Technologies, Inc. All rights reserved. 31
Legal Information
The N-able Technologies and N-central trademarks are the exclusive
property of N-able Technologies, Inc. and its affiliates, are registered with
the U.S. Patent and Trademark Office and the Canadian Intellectual
Property Office, and may be registered or pending registration in other
countries. All other N-able trademarks, service marks, and logos may be
common law marks, registered or pending registration in the United
States, Canada, or in other countries. All other trademarks mentioned
herein are used for identification purposes only and may be or are
trademarks or registered trademarks of their respective companies.

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16. © 2015 N-able Technologies, Inc. All rights reserved. 16 A better way to organize devices Customer Site Devices Customer 1 Headquarters Devices 1..n Data Centre Devices 1..n Remote Worker 1 Devices 1..n Customer 2 Location 1 Devices 1..n Location 2 Devices 1..n Location n Devices 1..n Customer 3 Servers Devices 1..n Workstations Devices 1..n Network Devices Devices 1..n Customer Devices Customer 1 Devices 1..n Customer 2 Devices 1..n Customer 3 Devices 1..n Customer 4 Devices 1..n Customer n Devices 1..n

26. © 2015 N-able Technologies, Inc. All rights reserved. 26 What’s new in N-central 10.1 PATCH MANAGEMENT • Patch On Demand • Scheduling through Maintenance Windows • Patch On Boot • Patch Setup Wizard • Patch Status service messaging • Patch Cache control CUSTOMER SITES • Create multiple “Sites” under a single client • Moving devices wizard • Probe Assignment • Monitoring Assignment • Enhanced navigation options OTHER ENHANCEMENTS • Global notification control • Mac Agent Installer AUTOMATION MANAGER • Improved branding • Re-drag and drop • Help content per object MSP MANAGER INTEGRATION • Asset export • Auto ticket create & close • Manual ticket creation • Manual ticket updating • Service Item update (billing) • Time Entry

31. © 2015 N-able Technologies, Inc. All rights reserved. 31 Legal Information The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

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