What's the value proposition in adding automation/orchestration on top of ServiceNow?

© 2015 Ayehu Software Technologies, Ltd. All rights reserved.
What is the value proposition in
adding automation/orchestration on
top of ServiceNow?
January 28, 2015
starting at
11:30am EDT / 8:30am PDT

Today’s webinar will be presented by:
Guy Nadivi
Business Development Manager
© 2015 Ayehu Software Technologies, Ltd. All rights reserved. slide 2
Tom Melnik
Professional Services Manager

Company Background
• Leading innovator of IT Process Automation Software
• Founded in 2007, Headquarters in New Jersey
• Concept born out of real customer need
• Product first launched in 2009
• Flagship product: eyeShare™ IT Process Automation v4.6.1
slide 3© 2015 Ayehu Software Technologies, Ltd. All rights reserved.

Sample of eyeShare Users

What has our research found?

Top 5 Processes Automated
5. Event log monitoring
4. File Automation
3. Automate Service Restart
2. Automate SQL Query
1. Active Directory
Password Resets & Account
Unlocks

1 Thing They All Have In Common

Calculating the ROI of ITPA

Top 5 Value Propositions
5. Tying together heterogeneous platforms
& environments into unified workflows
4. Documenting organizational knowledge
while becoming ITIL compliant in the process
3. Automating routine, repetitive procedures
to free up staff for more important tasks
2. Dramatically reducing alert storms & the
manual L1 labor needed to address them
1. Automating incident remediation and
ticket creation to create a closed loop
process

Demo

Last But Not Least

RBA/ITPA Comparison
Is IT Process Automation
Sole Focus of Company?
NO YES
Primarily used to
automate workflows for
IT Operations?
NO
(majority of use cases
are for HR, SLDC, etc.)
YES
Pricing
(not an apples-to-apples
comparison)
Starts at around $75k/yr.
(Based on what the
smallest customers with
their own instance of
SNOW would pay in
order to have all needed
components necessary
for automation)
Starts at around $7k/yr.

Platform
Platform Availability Single Tenant SaaS only
Can be installed on-
premise or hosted, on
VM or physical machine
Can be deployed as a
stand-alone tool?
NO
(requires subscription to
ServiceNow ITSSM)
YES
(nothing else required)
Only requirement is a
server executable on one
machine?
NO
(requires MID server, &
often needs multiple
MID servers)
YES

Integrations
OOTB Integrations with
Network Monitoring
Systems, allowing receipt
AND resolution of alerts
1-way
(via Event Mgmt. Pack)
2-way
(built into eyeShare for
multiple NMS’s -
Solarwinds, Nagios,
Splunk, HP OM, & SCOM)
OOTB Integrations with
ITSM Platforms
ServiceNow only
ServiceNow, BMC
Remedy, HP Service
Manager, & JIRA.
NOTE: Ayehu adding
additional integrations with
every version release.

Activities & Workflows
# of prebuilt Activities
available
94 500+
# of prebuilt Workflows
included
Very few 120+
NOTE: Ayehu adding
additional prebuilt Activities
& Workflows with every
version release.

Skillset
Level of skill needed to
automate simple
process?
Operator skills Operator skills
Level of skill needed to
automate complex
process?
Will likely require high-
level skills including
programming JavaScript
& PowerShell
Operator skills

Best of Breed

Ask Us Anything

What's the value proposition in adding automation/orchestration on top of ServiceNow?

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