The presentation focuses on optimizing CA Workload Automation ESP Edition to reduce manual intervention and streamline operations for increased efficiency. Key strategies discussed include automating trouble ticket creation, backups, data transfer handoffs, pro-active alerting, and dynamic scheduling. Continuous improvement is emphasized, requiring education and engagement from all levels of staff to enhance productivity and reduce downtime.

1. CA Workload Automation ESP: Tips and Tricks
for Getting the Most Out of Your Investment
Kim Gilmore
Mainframe
Telus
Lead Technical Consultant
MFX41S
John Rooney
CA Technologies
Sr. Principal Consultant

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© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
In this session you will learn not only about the
new features and capabilities of CA Workload
Automation ESP Edition but also about ways to
reduce manual intervention, and streamline
your batch and online systems for increased
efficiencies. Kim Gilmore, Lead Technical
Consultant at Telus joins John Rooney, CA
Technologies to talk about ways to optimize and
improve job flows.
Kim Gilmore
Telus
Lead Technical
Consultant
John Rooney
CA Technologies
Sr. Principal Consultant

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Agenda
PREPARING FOR A JOURNEY
OUR APPROACH
WHAT’S NEXT?
Q&A
1
2
3
4

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Where We Started
 Significant
manual intervention
 Delays in responding
to events
 Inconsistent responses
to events

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Where We Want to Go
 Minimize
manual intervention
 Elevate level of
work performed by
operations staff
 Reduce downtime, errors,
and rework

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Equipping for the Journey
 Acknowledge this trip is
CULTURE CHANGE not a
technology project
 Prepare for change
– Education
– Open discussions

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People
Equipping for the Journey
Line Managers
• Supporting their team
through the change
• Highlighting
opportunities
Solid process:
• Solicit candidates
• Establish criteria
• Evaluate opportunities
• Make the first step
Operations
and Applications
• Create buy-in for success
• Education begins here
• Identify Pain points
Technology:
• Available tools
• Expertise on systems/apps
CA Workload Automation
ESP Edition

9. Our Approach

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Automated Trouble Ticket Creation
 Overwhelming volume of tickets,
time consuming, inaccurate
 Remove manual work, improve
timeliness on tickets,
improve accuracy
 Automate ticket creation to our
distributed ticketing system using
WA-ESP and its Unix agent
 Removal of hours of manual work.
Accurate, standard, timely tickets

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Automated Backups
 Missed and late backups
 Create a process to prevent any
missed backups
 Automate all manual tasks from
start to finish, stopping
application batch, STCs, starting
backups, and restarting STCs, and
batch at completion
 Elimination of missed backups

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Data Transfer Handoffs
 Unable to track data transfer
failures in batch jobs,
delaying batch
 Alert on failed sends
 Using system automation as the
middle man, ESP Tasks control
the process
 Immediate notification on
failures, reducing batch delays

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Pro-active Alerting
 Batch schedule delays due to system
problems, schedule errors, etc.
 Alert before operations or customer
is aware
 Capture errors, notify through ticket
creation or emails
– Schedule errors
– Stuck in Submit
– Unmatched ESP Externals
 Reduced outages and delays

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Dynamic Scheduling
 Manual scheduling processing eating
up time
 Eliminate as many repeatable manual
processes as possible
 Some of the things we did:
– Symbolic substitution based on
schedule build day
– Dynamic schedule build based on
PDS members
 Based on file arrival/creation
 Rescheduling based on previous run

15. Next Steps

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Next Steps
 The destination is never
reached, new opportunities
are continually identified
(ops, management,
application teams, …)
 We continue on
our journey …

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It Continues …
Continuous Improvement
• Evolving technology
• New customers
• Repeatable manual processes
• Changing applications
Reporting
• Metrics that matter
• Timely results
• Accuracy
CA Workload Automation
ESP Edition
Education
• In-house training
• Documentation
• Standard Processes
People
• Educated users demand more
• Operations staff want challenging work
• Management wants efficiency improvements

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Q & A

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For More Information
To learn more, please visit:
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CA World ’15