What if you could take all the repetitive tasks that your technicians handles on a daily basis and put 90% of them on autopilot? Without automation, MSPs are limited to managing a small handful of customers per technician. On this webcast we want to show you how you can automate the majority of your business allowing each tech to manage up to 3x the number of customers.

1. Automation
Increase Your Customers
Without Increasing Headcount
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

2. Presented By
Ali Mahmoud
Product Marketing
@alimahmoud_
Ryan Vallee
Product Manager
© 2014 N-able Technologies, Inc. All rights reserved.

3. Webinar FAQ
25min presentation + 5min Q&A
Copies will be emailed and posted online
Phone: 1-888-200-4200
Access Code: 14152951
International numbers: http://bit.ly/1nJBKQw
Ask questions at any time
© 2014 N-able Technologies, Inc. All rights reserved.

4. Agenda
1. Why you should automate
2. What you should be automating
3. How to manage more customers
through automation
4. Tracking automation as billable hours
© 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.

5. Why you should automate
© 2014 N-able Technologies, Inc. All rights reserved.

6. Automation = Efficiency
Of Ntirety’s 15,000* monthly service tickets…
“Almost 80% are
generated automatically”
© 2014 N-able Technologies, Inc. All rights reserved.
“Approximately
50% are self-healed”
* According to Ntirety’s case study: http://ow.ly/zbrNJ “Ntirety
Pioneers Database Administration as-a-service on N-able Platform”

7. What you should automate
© 2014 N-able Technologies, Inc. All rights reserved.

8. Stop doing things manually
Every MSP has tasks they can automate
Restore Points
Backup
Updates
Disk Cleanup
Services
App Settings
© 2014 N-able Technologies, Inc. All rights reserved.
SQL
Patches

9. Manual work is slowing you down
Tech with Automation can
support dozens of customers
Tech without Automation can
support limited # of customers

10. How can you manage
more customers
through automation
© 2014 N-able Technologies, Inc. All rights reserved.

11. Create your automated tasks…
Customer A
© 2014 N-able Technologies, Inc. All rights reserved.

12. Customer A Customer B
And push them to all customers
Customer C
© 2014 N-able Technologies, Inc. All rights reserved.

13. Let’s do some automation
SQL Diagnostics
• Disk Defrag
• Catalog Integrity
• Database Integrity
• Average Fragmentation
SQL Maintenance
• Rebuild Indexes
• Reorganize Indexes

14. Demo
SQL Diagnostics & Maintenance
© 2014 N-able Technologies, Inc. All rights reserved.

15. Track automated tasks as billable hours
© 2014 N-able Technologies, Inc. All rights reserved.

16. PSA Integration
Automatically bill for automation work
PSA
Automated tasks will create
tickets when they complete
On-demand tasks
Recurring tasks
Self-Healing tasks
© 2014 N-able Technologies, Inc. All rights reserved.

17. Demo
Tracking Automation as Billable Hours
© 2014 N-able Technologies, Inc. All rights reserved.

18. Questions?
© 2014 N-able Technologies, Inc. All rights reserved.

19. © 2014 N-able Technologies, Inc. All rights reserved.
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20. Legal Information
N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are
the exclusive property of N-able Technologies, Inc. and its affiliates. For a
complete list of N-able’s trademarks, service marks, and logos, please
visit http://www.n-able.com/trademarks.aspx. All other trademarks or works
mentioned herein are used for identification purposes only and may be or are
intellectual property of their respective companies. N-able Technologies and
SolarWinds Worldwide, LLC are not affiliated with any of the respective
companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.