RMM 101 -- Workstation Management

How can you consistently update your customers on your management without adding to your workload? In part three of our intro to remote monitoring and management we explore numerous areas of RMM reporting, making the distinction between good technical data for you and business reports for your customers: • Dashboards –Good for quickly troubleshooting an individual device • Analytics – Discover trends across devices and react accordingly • Customer reporting – Providing the information customers care about

Rewriting the rules of patch managementArun Gopinath

Automating your Microsoft® World - Part 2: Cloud and Application Management B...

In the first installment we discussed best practices for automating Microsoft operating systems. In this event Shawn Zenz discusses automating maintenance of Microsoft server and cloud applications. Automation improves your profits while ensuring that your customer’s most important applications are running at peak performance. Join Shawn as he discusses and demonstrates: • Microsoft Exchange™ & SQL Server® automation best practices • Microsoft Office 365® automation best practices • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.

N central 10 - AutoTask PSA Integration

Ticket management and tracking billable hours is time consuming for many managed service businesses. We’ve made the job easier with N-central 10 and our deepest Autotask integration yet. Join us as we review: • Setting up your Autotask integration with N-central (including billing profiles) • How to access & update tickets within N-central • Automatically creating & updating PSA Tickets based on actions taken in N-central

How secure are your customers.pptx

Despite great advances in security software in the last decade, malware has evolved into a multi-million dollar white collar crime industry. Many small and medium-businesses (SMBs) do not understand the impact malware can have on them until it is too late. Join N-able security expert Bryan Zimmerman for a discussion around the 5 biggest security problems your customers are facing and how you as their IT service provider can keep their data and networks safe and secure.

pb_profitline_yield_o&dStephan Wuerll

Report Manager 4.3 Launch

What’s New in Report Manager See all the new features in N-able Report Manager! Report Manager delivers reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial Partner favorite. In just 20 minutes we’ll show you: · New features & data in the latest release of Report Manager · How to include custom branding for each end customer · How to make reporting automated and easy · Which reports MSPs value the most · How reporting can be an important customer touch point

Start off the New Year right, and join us for this concise 20 minute webcast to see the new features in N-able’s Report Manager. With new reporting power and ease of use, Report Manager is a perennial Partner favorite. This release focuses on the area of patch reporting and in this webcast we’ll look at this in detail. In just 20 minutes Product Manager Karen Recoskie will show you: • How Report Manager contributes to your success as an MSP • New features and enhancements in the latest release of Report Manager • An end-to-end overview of patch reporting • How to use Report Manager to show your customers the value of your patching services

Greatchoice Computer Flyer 2Evan Meyerberg

Sales connect -Improve Your Secondary Sales Process

Virtual Pages

STEP 7 Lite V3.0 including Service Pack 4 (SP4)

Cartiman Iman

STEP 7 Lite V3.0 including Service Pack 4 (SP4) is now available for downloading.The software can be installed directly on a PC, or installed over the existing STEP 7 Lite software. The SP4 of STEP 7 Lite supports the new modules that were introduced to the market since the delivery release of version 3.0. STEP 7 Lite V3.0 incl. SP4 has been released for the operating systems MS Windows XP Home and MS Windows XP Professional. With the introduction of Service Pack 4 the existing STEP 7 Lite software has been declared a mature product.

Automating your Microsoft World Part one

This three part series gives Managed Service Providers the tools they need to automate their most common maintenance tasks. To kick off the series Shawn Zenz demonstrates how you can eliminate hours of manual operating system maintenance through automation. Automating these tasks improves your profits and ensures that customers won’t miss out on their preventative maintenance. Join Shawn as he discusses and demonstrates: • Automation best practices for Windows™ workstations & servers • Demo of creating, saving and assigning policies to managed devices • Automatically creating PSA tickets to track automation work as billable time You won’t want to miss this.

What Is Design For Manufacturing In VLSI?

What does the NPI measure?

Guidelines for Design for Manufacturability - Vayo Info

The Benefits of Platinum Support

Ignite Technologies

Itc suisse romande customer presentation v8_mhmastermarkush

Unified Spend Visibility and Control with Expenses that Employees Love

Tear down the expense management silo. Learn how Coupa Expenses works with the Coupa suite to enable a comprehensive spend strategy that goes far beyond approving and paying back expense reports. See how to get real integrated spend data, set up specific policies and optimize all of your spend - while giving your employees innovative capabilities for automated creation of accurate reports. Looking for a detailed use case? Ask us: http://www.coupa.com/contact-us/

Power of Collective

LinkedIn Talent Solutions

Pipelining Success Against All Odds | Talent Connect Vegas 2013

Click through this Talent Connect Vegas 2013 presentation to learn how small companies can attract talent with proactive talent pipelining. Read these 12 Tips for Building a Stunning Talent Pipeline: http://linkd.in/17xxZUK Subscribe to the LinkedIn Talent Blog: http://linkd.in/18yp4Cg Follow the LinkedIn company page: http://linkd.in/1f39JyH Tweet with us: http://bit.ly/HireOnLinkedIn Learn more about LinkedIn Talent Solutions: http://linkd.in/1bgERGj

It Modernization and Innovation for Gov Transformation

Why You Should Be Selling Business Continuity Services (5 MSP Tips to Get Sta...

David Castro

Managed Services in 2014: Pricing and Positioning - Dave Sobel

Managed Services in 2014 has grown and changed. Cloud and mobility change the model from strictly device management to a complex eco-system of management. Through analysis of the latest market data, Dave Sobel, GFI MAX’s Director of Partner Community, will show proven techniques for building a pipeline of interested customers ready to invest in their IT and deliver annuity revenue at higher margin. Discussion will include go-to-market techniques and pricing models for a variety of managed services, from traditional to backup to mobile.

Build your dream sales team part 1 the funnel

Mindmatrix Partner Relationship Manager

Business Planning for MSPs

Build a Dream Team Sales SheetColin Ford

What It Takes to Become a World-Class Global Business Services Center

Presentation at the 2016 International Asso of Outsourcing Professionals (IAOP) Outsourcing World Summit. Using data and trend analysis from Hackett’s GBS benchmark and annual performance studies, this session will identify practices and strategies that separate World-Class multi-functional GBS organizations from peer GBS groups. We will highlight performance differences between World-Class and peer, how World-Class GBS groups use outsourcing to drive superior results, and discuss the next wave of GBS operating models with specific focus on hybrid captive-outsourced GBS models.

Attacking High Look-To-Book Ratios

Creating Positive User Experiences Through Technology - Paul Kenny

What's hot

N-able Report Manager 4.3 -- Patch Management Just Got Easier

Greatchoice Computer Flyer 2Evan Meyerberg

Sales connect -Improve Your Secondary Sales Process

Virtual Pages

STEP 7 Lite V3.0 including Service Pack 4 (SP4)

Cartiman Iman

Automating your Microsoft World Part one

What Is Design For Manufacturing In VLSI?

What does the NPI measure?

Guidelines for Design for Manufacturability - Vayo Info

The Benefits of Platinum Support

Ignite Technologies

Itc suisse romande customer presentation v8_mhmastermarkush

Unified Spend Visibility and Control with Expenses that Employees Love

Power of Collective

LinkedIn Talent Solutions

What's hot (12)

N-able Report Manager 4.3 -- Patch Management Just Got Easier

Greatchoice Computer Flyer 2

Sales connect -Improve Your Secondary Sales Process

STEP 7 Lite V3.0 including Service Pack 4 (SP4)

Automating your Microsoft World Part one

What Is Design For Manufacturing In VLSI?

What does the NPI measure?

Guidelines for Design for Manufacturability - Vayo Info

The Benefits of Platinum Support

Itc suisse romande customer presentation v8_mh

Unified Spend Visibility and Control with Expenses that Employees Love

Power of Collective

Viewers also liked

Pipelining Success Against All Odds | Talent Connect Vegas 2013

It Modernization and Innovation for Gov Transformation

Why You Should Be Selling Business Continuity Services (5 MSP Tips to Get Sta...

David Castro

Managed Services in 2014: Pricing and Positioning - Dave Sobel

Build your dream sales team part 1 the funnel

Mindmatrix Partner Relationship Manager

Business Planning for MSPs

Build a Dream Team Sales SheetColin Ford

What It Takes to Become a World-Class Global Business Services Center

Attacking High Look-To-Book Ratios

Creating Positive User Experiences Through Technology - Paul Kenny

Inside Sales Strategies for MSPs

Inside Sales expert Tan Ansari shares the insight and in-depth knowledge that has resulted in his assembling one of the most successful inside sales teams in the MSP space. Tan discusses top trends within the MSP industry when it comes to developing a successful inside sales strategy. In this webinar you will learn: · How to use Social Media as a lead generation tool · How to measure the effectiveness of your sales team · How to set up a successful sales strategy for net new customer acquisition

Next Generation Application Development

Buisness Impact Analysis - way to justify IT spending

Konstantin Smirnov

What is managed IT service?

supportnerds

Gaining operational excellence through it optimization & ea

Managing a world class sales team partner n able june 2014

IT Cost Reduction Overview

Outsourcing Renegotiation Strategies Framework

Justifying IT Spending

dotCMS

Viewers also liked (19)

Pipelining Success Against All Odds | Talent Connect Vegas 2013

It Modernization and Innovation for Gov Transformation

Why You Should Be Selling Business Continuity Services (5 MSP Tips to Get Sta...

Managed Services in 2014: Pricing and Positioning - Dave Sobel

Build your dream sales team part 1 the funnel

Business Planning for MSPs

Build a Dream Team Sales Sheet

What It Takes to Become a World-Class Global Business Services Center

Attacking High Look-To-Book Ratios

Creating Positive User Experiences Through Technology - Paul Kenny

Inside Sales Strategies for MSPs

Next Generation Application Development

Buisness Impact Analysis - way to justify IT spending

What is managed IT service?

Gaining operational excellence through it optimization & ea

Managing a world class sales team partner n able june 2014

IT Cost Reduction Overview

Outsourcing Renegotiation Strategies Framework

Justifying IT Spending

Similar to RMM 101 -- Workstation Management

The how and why of patch management

Despite the constant stream of drama-filled news about the latest security exploits, many businesses lag behind in making investments in patch management. Whether the mindset is “Windows updates itself” or “we’ll deal with problems as they occur” – many have yet to invest in a regular patch management program. Explaining patch management is not only necessary but is in fact vital to business productivity and continuity. Join N-able’s Scott Parker for some great data and hard numbers on patch management and some tips on how to get your customers on a regular patch management program. They will cover: • How to position patch management (and deal with common objections) • Where are the missing patches? • What are the consequences of unpatched systems?

N central 10 1 launch webinar

The wait is over! Join us to explore the latest feature packed release of N-central! N-central 10 was the culmination of over 2 years of research and development to make service delivery easier. We overhauled the UI, made workflows easier and introduced a brand new way to assist customers with Direct Support. We couldn’t have done it without you our partners giving us feedback and making sure we got every little detail just right. With N-central 10.1 we continue our mission of creating software for better IT service. Here are just some of the great features we’ve packed into this release: • MSP Manager integration: Automate ticket creation and device data imports into MSP Manager. • Patch scheduling: A patch setup wizard and new dynamic scheduling makes it easy to configure patching exactly the way you like. • Device organization: The ability to specify sites for a customer to organize devices into locations or groups based on how you manage them. • Streamlining automation: Automation Manager has a brand new look and feel and some enhancements to make drag and drop automation even easier. Join Ali Mahmoud and Scott Parker as they introduce you to this great new release.

Getting the most out of your ConnectWise Integration with N-central

Ticket management and tracking billable hours is time consuming for many managed service businesses. We’ve made the job easier with N-central 10 and our deepest ConnectWise integration yet. Join us on June 17th where we will review: • Setting up your ConnectWise integration with N-central (including billing profiles) • How to access & update tickets within N-central • Automatically creating & updating PSA Tickets based on actions taken in N-central

Backup manager

Tracy Trottier

More than any other service an MSP provides, a good data backup is priceless. There’s no better feeling than quickly restoring your customer to full operation after they have experienced a major failure. Protecting customer data is a crucial component of the IT services you provide – and now you can do it easier and more affordably with Backup Manager from N-able. Join SolarWinds N-able Sales Engineer Jason Murphy as he highlights how Backup Manager can help you: • Meet SLA Targets • Protect critical business data • Minimize business disruption

Advance your business using Report Manager

In this webinar, Sales Engineer Omar Kahiel explores 2 Key uses for Report Manager: Auditing your Customer Environment with Report Manager: Gain a thorough understanding of your Customers’ networks using N-central’s comprehensive set of reporting tools. Omar will review the Network Assessment Report, the Hardware and Software Inventories, Patch Status and the Executive Summary Scorecard. Proving Your Value as a Managed Service Provider: Inform and impress your customers through improved quarterly meetings. Omar will discuss the benefits of quarterly client meetings and demonstrate how using the Executive Summary, Hardware Inventory and the Hardware Upgrade Planning Report to demonstrate your value.

MSP Manager Launch Webinar

MSP Manager is cloud-based service management software that helps you support customers and run an effective IT service business. It provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers – for a streamlined way to manage your business. Use MSP Manager to: • Create tickets and assign the best technician in seconds • Organize your service teams • Create account integrated invoices tailored to each customer’s needs • Track your business- see how many customers are being supported, how many billable hours are accumulated • And more! Join Product Marketing Manager Ali Mahmoud and Product Manager Drew Bradford as they introduce this great new addition to the SolarWinds N-able product family.

Increase customers without increasing headcount

N-able webinar:Build recurring revenue in 45 days

Providing managed services to your customers is more than just a proven method to retaining your existing customer base. By providing managed services, you create a recurring revenue stream that allows you to proactively plan for the growth of your business. Higher margins and a better business valuation are two of the additional benefits of providing managed services to your customer base. Not just for IT shops anymore, copier companies, Telco’s and VoIP companies are securing their place in their market by adding managed services to their business profile. This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.

June 09 - build recurring revenue from reactive customers

75% of SMBs purchasing IT services do so reactively, forcing you to wait for their business. This webinar will show you how to proactively monitor these customer’s networks at no cost and generate reports- a strategy that builds recurring revenue from reactive customers. Join Scott Parker and Somya Bahadur for this 30 minute presentation and learn about: • Using free licenses to collect information about a reactive customer’s network • Using discovery reports to identify upsell opportunities (Backup, AV, Patch) • Using business reports to build trust with reactive customer and win more business

N able - 5 things to look for in msp automation platform

Ahead of the Stream: How to Future-Proof Real-Time Analytics

Inside Analysis

Business seems to move faster by the day, with the most cutting edge companies taking advantage of real-time data streams for heavy duty analytics. But with so much innovation happening in so many places, how can companies stay ahead of the game? One answer is to future-proof your analytics architecture by using an abstraction layer that can translate your business use-case or work-flow to one of many leading innovative technologies to address the growing number of use cases in this dynamic field. Register for this episode of The Briefing Room to hear veteran Analyst Dr. Robin Bloor, as he explains how a data flow architecture can harness a wide range of streaming solutions. He'll be briefed by Anand Venugopal of Impetus Technologies, who will showcase his company's StreamAnalytix platform, which was designed from the ground up to leverage multiple major streaming engines available today, including Apache Spark, Apache Storm and others. He'll demonstrate how StreamAnalytix provides enterprise-class performance while incorporating best-of-breed open-source components. View the archive at: https://bloorgroup.webex.com/bloorgroup/lsr.php?RCID=925d1e9b639b78c6cf76a1bbbf485b2b

Automating your ms world part 3 a brand new way to monitor with am ps web

Join Product Manager Shawn Zenz and Product Marketing Ali Mahmoud as they round out this series with a discussion about Automation Manager Policy based monitoring. AMPs are a new way for MSPs to easily automate tasks using N-able's streamlined “drag and drop” interface. AMP based monitoring can help you transform Proactive or Reactive workflows into meaningful, efficient monitoring including Self-Healing and Alerting and completely transforms the monitoring space. In this webinar Shawn will demonstrate how to: Create monitoring from Automation Policies Convert your existing PowerShell scripts into monitoring Automatically create PSA tickets to track automation work as billable time

Automating your ms world part 3 a brand new way to monitor with am ps web

Join Product Manager Shawn Zenz as he rounds out this series with a discussion about Automation Manager Policy based monitoring. AMPs are a new way for MSPs to easily automate tasks using our streamlined “drag and drop” interface. AMP based monitoring can help you transform Proactive or Reactive workflows into meaningful, efficient monitoring including Self-Healing and Alerting and completely transforms the monitoring space. In this webinar Shawn will demonstrate how to: • Create monitoring from Automation Policies • Convert your existing PowerShell scripts into monitoring • Automatically create PSA tickets to track automation work as billable time

The how and why of patch management by N-able

Despite the constant stream of drama-filled news about the latest security exploits, many businesses lag behind in making investments in patch management. Whether the mindset is “Windows updates itself” or “we’ll deal with problems as they occur” – many have yet to invest in a regular patch management program. Explaining patch management is not only necessary but is in fact vital to business productivity and continuity. Join N-able’s Scott Parker for some great data and hard numbers on patch management and some tips on how to get your customers on a regular patch management program. He’ll cover: • How to position patch management (and deal with common objections) • Where are the missing patches? • What are the consequences of unpatched systems?

Audit Manager -- Compliance made easy

Let’s face it - auditing and compliance are two subjects that very few MSPs take the time to invest in. That’s why we’re taking 30 minutes to talk about how you can provide auditing as a service by letting tools do the work for you. That way, the next time network vulnerability or compliance comes up in a conversation, you’ll not only be able to speak on the subject, but do something about it. Join Jason Murphy and Ali Mahmoud as they discuss how Audit Manager can help you successfully secure your customers by: • Ensuring customer compliance (e.g. PCI, HIPAA) • Comparing current network configuration to best practices (e.g. Microsoft Gold Standard) • Ensuring customer security through vulnerability assessment and remediation

Ten Things You Should not Forget in Mainframe Security

CA Technologies

Given the current state of security and breaches in the news every day, you won’t want to miss this session. We will cover the top 10 areas that you should be reviewing as a security practitioner that most organizations overlook. With the knowledge taken from this session, you will be able to better educate your staff and auditors about how to take security to the next level for your business and protect z/OS®. For more information, please visit http://cainc.to/Nv2VOe

System Platform

Aveva_Wonderware

Reporting the value of your managed services

Ayehu Software Technologies Ltd.

Watch this 20 minute “coffee-cast” and see how the new features in N-able Report Manager deliver reporting power and ease of use you’re unlikely to find anywhere else. See why Report Manager is a perennial partner favorite. In just 20 minutes we’ll show you: • New features & data in the latest release of Report Manager • How to include custom branding for each end-customer • How to make reporting automated and easy • How reporting can be an important customer touch point

Case Study: SAIC Provides Full Lifecycle Monitoring Services to the Public Se...

CA Technologies

Sometimes making a federal case for something is a good thing. Join this public sector Managed Services Provider (MSP) to learn how they created an Integrated Service Management Center to supply state and local government with 24x7 IT services with CA Unified Infrastructure Management. This session will explain the best practices required to provide full lifecycle services and solutions in the U.S. federal government, state/local and global commercial markets, specializing in providing a broad range of higher-end, differentiated technical capabilities. For more information, please visit http://cainc.to/Nv2VOe

What's the value proposition in adding automation/orchestration on top of Ser...

Watch the webinar recording here- http://youtu.be/YpyI6RL4CGA You've heard about automating ticket creation in ServiceNow. Perhaps you've also heard that you can automate incident remediation for alerts generated outside ServiceNow. So is it worthwhile adding automation/orchestration on top of your ServiceNow instance? This webinar recording will answer this question, and provide examples of how automation can be deployed in your ServiceNow environment. For more information please visit us at: www.ayehu.com

Similar to RMM 101 -- Workstation Management (20)

The how and why of patch management

N central 10 1 launch webinar

Getting the most out of your ConnectWise Integration with N-central

Backup manager

Advance your business using Report Manager

MSP Manager Launch Webinar

Increase customers without increasing headcount

N-able webinar:Build recurring revenue in 45 days

June 09 - build recurring revenue from reactive customers

N able - 5 things to look for in msp automation platform

Ahead of the Stream: How to Future-Proof Real-Time Analytics

Automating your ms world part 3 a brand new way to monitor with am ps web

The how and why of patch management by N-able

Audit Manager -- Compliance made easy

Ten Things You Should not Forget in Mainframe Security

System Platform

Reporting the value of your managed services

Case Study: SAIC Provides Full Lifecycle Monitoring Services to the Public Se...

What's the value proposition in adding automation/orchestration on top of Ser...

More from Solarwinds N-able

5 ways MSP N-central 11 will revolutionize your service delivery

Join the SolarWinds MSP team as we introduce you to the newly released MSP N-central 11 remote monitoring and management platform. This webinar will explore how a powerful IT automation platform can make a significant difference to your service delivery, customer satisfaction and bottom line as a growing managed services provider. We will explore exciting new developments in Backup and Recovery, Patch management, Antivirus, Mac device support and of course the powerful, user-friendly Automation behind it all. This webinar will also include a special highlight of the all-new MSP Backup & Recovery software integrated into the latest version of MSP N-central. Come see why hybrid-cloud is the best way for you to manage backup for your customers.

MSP Business Plan in a Box

Did you have a solid business plan for 2016? Was this a good year for you and your business? Is your business better off today, than it was 12 months ago? Whether the answer is “yes” or “no”, do you want to know “why”? Knowing this information is critical to start your planning process for 2017! Here is your chance to see how a top MSP approaches the business planning process. Learn a proven process that will increase your sales and profits in 2016. Having the right business plan is at the center of success. Using simple methods that every IT provider can implement, Gary Pica built his MSP to over $500,000 a month in recurring revenue. What you will learn: • A real world approach to developing a winning business plan • Three tools that will increase your 2017 sales and profits • The top 3 mistakes most business owners make • One number that could change your life! IT solution providers’ and MSPs pay thousands of dollars to get Gary’s advice. Don’t miss this opportunity to change your business and change your life.

The Math and Science of Top MSP Sales Producers

Increasing monthly recurring revenue (MRR) is the top goal of all MSP. Unfortunately adding new MRR at the right price is a struggle for too many providers. However, top MSP’s are adding more recurring revenue today than ever before. Gary Pica is widely regarded as the definitive expert in the managed services sales process. During this session Gary will share the key math and science that drives the results of top providers. Gary’s process will give you a sales framework that will insure positive results. Key take ways for this event are: • Developing a winning sales formula • Why MSP sales people often fail • One change to drive immediate sales results This presentation will go right to the core of what separates the haves’ from the have not’s in the IT Sales. If adding new recurring revenue is critical to your business, you don’t what to miss what Gary has to say.

Recovering Your Customers From Ransomware Without Paying Ransom

Join SolarWinds N-able and StorageCraft to learn about getting a leg up on ransomware to keep your customers’ data safe and satisfied with your service. Recovering Your Customers From Ransomware Without Paying Ransom. No matter how strong your security management, ransomware continues to loom as a serious and credible threat to your customers’ data. Once your customer has fallen victim, they will look to you for help and expect results quickly. As an MSP delivering IT Services to your customers, at no time is your performance more important than in a recovery situation and your relationship with your customers is fully dependent on how quickly you can make your customer whole again. Join us for this webinar and you’ll learn: • Why backups are the best protection from ransomware threats • How ransomware can compromise your backups and lock up your data • Best practices on isolating backups from the threat of ransomware • Fast, simple recovery techniques for getting data and systems back online without paying ransom!

Freeing Minds - Reduce waste, improve efficiency

Organizational waste and lack of productivity is more than a nagging workplace condition, it’s an epidemic that is undermining your businesses. To succeed in today’s commercial landscape, we must look for new ways to reduce this waste. How do you effectively reduce waste in an organization? How do you create a sustainable infrastructure to stay ahead of the competition? Efficiency expert Chris Day, Founder and CEO of IT Glue, talks about the sources of waste in your managed services business and the ways in which you can solve this challenge. Join Chris as he discusses topics such as: • Providing employees with access to information • Standardizing process • Reducing onboarding time • Efficiency • Transparency • Sustainable infrastructure

The Math and Science of Top MSP Profitability

The top 10% of MSP’s enjoy profit margins that are 3 times the industry average. These top providers are not smarter and they don’t work harder, they simply focus on key metrics and priorities that drive massive results. Join MSP guru Gary Pica as he shares secrets that have transformed two of his MSP’s into industry leaders. You will take away ideas that you can immediately implement to improve results. During this session you will learn: • The most common mistake that kills profitably • 3 metrics that change the way you set priorities • A framework to ensure higher margins You will learn to calculate the unrealized profitability locked inside your business and develop a plan to unlock it. If higher profitability is your priority you don’t want to miss what Gary has to say.

How to Help Your Customers Protect Themselves from Ransomware Attacks

Some troubling statistics are emerging surrounding ransomware and the broad effect it is having on the IT industry and its customers: - Over 18 million dollars paid to ransomware thieves between April 2014 and June 2015. - More than 6 million detected ransomware attack attempts in Q4 2015. - 50% of all malware are now ransomware attacks. Industry experts agree that a staggering 93% of phishing emails now contain encryption ransomware. Many are opened by end users who don’t understand they are the targets of carefully crafted social engineering. Join Scott Parker and Bryan Zimmerman from SolarWinds N-able as they explore the rise of Ransomware and ways to educate and protect your customers.

Pricing and packaging for MSPs

During this webinar, Gary will share proven methods for pricing and packaging your IT service offerings. If your recurring revenue is not increasing each and every month you need to hear what Gary has to say. During this webinar you will learn: • Pricing managed services and cloud: learn guidelines that will take the mystery out of pricing your support offering • Packaging your offering: Your support offering impacts sales, service delivery, and profit margins. • Learn the 3 most common mistakes IT providers make • Learn the answers to your burning questions: What should I include? How many offerings should I have? How should I present the offering? How you package and price your support offering is the most important decision most IT providers will make. Learn key best practices that ensure you will get it right.

3 ways to optimize it business management

MSP Manager provides an agile, comprehensive suite of tools to create tickets, schedule technicians and bill customers, giving you a streamlined way to support customers and manage your business. Use MSP Manager to: • Create tickets and assign the best technician in seconds • Organize your service teams • Create account integrated invoices tailored to each customer’s needs • Track your business- see how many customers are being supported, how many billable hours are accumulated • And more! Join Product Marketing Manager Ali Mahmoud for an in-depth look at this great new addition to the SolarWinds N-able product family.

Marketing for the MSP: 5 Steps to Building a Great (and measurable) Marketing...

Insight session -- Build Successful MSP Service Offerings

Social Media for the MSP

Social media is arguably one of the strongest and most affordable marketing tools available to MSPs today. So why aren’t you doing more? In a recent survey, 76% of marketers said social media is actually helping their companies close deals. Additionally, social media is a great way to build the company culture, be seen and heard by partners, prospects and customers and learn a lot more about what makes the market tick. In this webinar, our experts from WhiteFox will provide you the Cliff notes on best practices around Social Media including where to play, how to play, what and when to post, who to engage with and what to avoid. Guest speakers include: • Marie Rourke, president, WhiteFox Marketing • Nicole Reisberg, social media strategist, WhiteFox Marketing

5 challenges infographicSolarwinds N-able

Automation -- Increase Your Customers Without Increasing Headcount

What if you could take all the repetitive tasks that your technicians handle on a daily basis and put 90% of them on autopilot? Without automation, MSPs are limited to managing a small handful of customers per technician. In this webcast we want to show you how you can automate the majority of your business, allowing each tech to manage up to 3x the number of customers. Join N-able’s Ali Mahmoud and Omar Kahiel for this informative webcast, and in just 30 minutes they will show you: • How putting common tasks on autopilot can drastically reduce your current workload • How automation allows you to support more customers with the same headcount • How the system can log automated tasks as billable hours

N-able and Arcserve® talk Backup and Recovery

The truth is that your customers don’t care about backup. They care about recovery. In this webinar, backup specialist Christophe Bertrand of Arcserve will talk about on simplifying backup and discuss the key things you need to focus on when providing disaster recovery services to today’s businesses. Join Christophe and the N-able team as we cover: • The impact of downtime on an average business and how to minimize data loss • Taking the complexity out of backup and talking about what matters • How you can measure data protection and meet your SLA

Managed Cloud and the MSP Market

With the adoption rate of cloud-based services showing no sign of slowing, MSPs need to ensure that they continue to generate revenue and create value. How do you move your customers to a cloud-based service without sacrificing revenue? How do you start, and how do you price and show value when hardware is seemingly out of sight and out of mind? Join Channel Manager David Weeks in a discussion focused on: • How to transition customers to a virtual environment and preserve revenue • The key to selling managed cloud services to reach the maximum addressable market • Demonstrating your value to customers • And more!

The Office 365 Opportunity. Is it right for MSPs?

Office 365 has been Microsoft’s fastest growing commercial product ever. 2014 revenues for Office as a whole were almost $2.5 billion and Office 365 was more than 10% of that. The remaining 90% leaves a whopping $22 billion SaaS opportunity for resellers to take part in. Join Ali Mahmoud of N-able as we dive into the Office 365 opportunity discussing: • A brief history of Office 365 • The revenue opportunity for resellers • Is this opportunity right for MSPs?

Managing End User Expectations -- The A La Carte Strategy

N-able is about more than just supplying the MSP industry with the best automation software around. Based on our work with MSPs of all sizes from all corners of the world, we have developed A la Carte pricing designed to help you get the most ROI from your managed services offerings. Join Channel Manager David Weeks as he walks you through our A la Carte pricing model and explains the systematic approach N-able uses to help MSPs build their businesses and increase their revenue. This interactive and engaging webinar will highlight how MSPs around the world have continued to grow their businesses by adding new services that attract new customers.

N central 9 5 service pack 1