The document discusses workstation management and the N-central platform. It covers trends affecting workstation management like cloud computing. It then outlines the device management lifecycle with N-central which includes onboarding, managing, supporting and reporting on devices. Key features of N-central are discussed like discovery, monitoring, remote support, and business reporting. The presentation concludes with a demo of N-central and a call to learn more about the platform.

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Part 1 - Workstation
Management
RMM 101

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Ali Mahmoud
Product Marketing Manager
Bryan Zimmerman
Product Manager
Presented by

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Webinar details
? REC
Length: 1 hour Questions
welcome any time
Recording and
slides available

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Agenda
Demo
Workstation management 101
Tech trends impacting workstation management

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Technology trends impacting
workstation management

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Yesterday
Cloud impact for on-premises equipment
Today Tomorrow

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How do you recover lost management revenue?
$$$ $

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BUTYOUWILL NEVERTAKE OUR USERS
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Cloud, you can take our servers

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A user’s ability to interface with the
cloud will become your most valuable
management service, and the
workstation is the gateway device.

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In the future, users will be the major
source of management revenue
$ $$$

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RMM 101 –Workstation management

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1. Onboard
The Device Management Lifecycle
2. Manage
3. Support
4. Report

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Automatic discovery helps to
onboard devices faster
•
Onboard

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Onboard
Out of box monitoring helps
monitor the right information

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Management 101
Respond to issues quickly in the NOC
Efficiently deliver proactive maintenance
Ensure security & compliance

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The ultimate NOC platform
Manage

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Automation is central,
but it needs to be simple
Manage

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Ultimate security & complianceManage
BACKUP
PATCH ANTIVIRUS

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Support 101
Real-time remote support
that doesn’t interrupt the user

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Top call drivers
Password reset
Unable to print
Slow performance
Support

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Resetting a password in N-centralSupport

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Traditional Support N-central® Support
A better way to support customers
Open PSA
Open ticket
Open RMM
Find device
Launch remote session
Troubleshoot problem
(multiple windows)
Fix problem
(multiple windows)
Disconnect
Open PSA
Open ticket
Type in notes
Update ticket status
User disrupted
for duration of
support session
User continues
working during
support session
Open RMM
Find device &
associated ticket
Troubleshoot problem
with dashboard
Fix problem remotely
without interruption
Push notes to ticket
Update ticket status
Support

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Reporting 101
Use a proper reporting tool
to show your work

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Executive Summary
Show the value of your services
Report

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Assessment
Use consultative services
to win new customers
Report

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Onboard
The Device Management Lifecycle
Manage
Support
Report
PSA & Ticket management
integrations save time and help
ensure time is billed accurately

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Deep PSA &Ticketing integration
®
®

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N-central 10 Demo

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Onboard
N-central Device Management
Manage
Support
Report
Automatically onboard
devices and leverage over
500 monitoring services
All-in-one management for
Patch, AV, Backup as well
as proactive maintenance
Real-time remote support
that doesn’t require a
remote control session
Customer facing business
reports that show the
value of your services

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Learn more about N-central

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Learn more about N-central www.n-able.com

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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Customer facing business reports
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources

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Thank you

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The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able
Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark
Office and the Canadian Intellectual Property Office, and may be registered or pending
registration in other countries. All other N-able trademarks, service marks, and logos may
be common law marks, registered or pending registration in the United States, Canada, or
in other countries. All other trademarks mentioned herein are used for identification
purposes only and may be or are trademarks or registered trademarks of their respective
companies.