1. Powerful Reporting Tools
Real-time telemetry and more than 100 reports can be accessed On
Demand or scheduled for delivery through the Connect First Detail Data
Reporting functionality on its cloud-based platform. Raw data can also be
provided, allowing customers to manipulate that data and create their
own custom reports. Such capabilities ensure clear communication from
the calling floor to the executive suite on call activity performance.
How Detail Data Reporting Works
Detail Data reports can be provided On Demand or emailed to
designated leaders first thing in the morning. Reports are categorically
broken down into the various modules of the Connect First platform.
Each category (Inbound Calls, Outbound Calls,Tracking,Agent, and
Administration) offers a rich suite of sub-reports which allow the contact
center manager to view call detail record reports and other data in logical,
intuitive, and usable formats.The Detail Data Reporting suite includes a
full range of report types, and Connect First engineers can custom build a
report to meet unique needs.
Outbound/Inbound
Contact Center
Productivity Tools
Reporting in the contact center is
critical to measure performance against
expectations.The Connect First cloud-
based contact center platform integrates
extensive Detail Data Reporting to
support these initiatives and provide a
clear picture of historical and current
activity in real-time.The cloud-based
contact center data captured in the
outbound/inbound contact center
becomes meaningful and useful
information. Regardless of the direction of
the call, the Detail Data Reporting suite
provides the data leaders need quickly
and effectively.
About Connect First
Connect First is a leading telecommunications service provider and contact center solution
firm focused on enabling growth and profitability through a robust portfolio of cloud-based
communications solutions.As a cloud-based contact center management solutions provider,
Connect First offers a customized platform, designed and supported by a team of highly experienced engineers,
designers and business analysts.
Data Reporting
Solution Brief

2. Inbound and Outbound
CDR Reporting
All call detail records are available On Demand. Managers can select the output
format best suited to the needs of the environment.
Key Detail Data Reports
Online Call Detail
Records
Managers can view call records through an intuitive web interface. Notes can be
made about a particular call, or call recordings can be accessed for listening or
training purposes (if available).
Monthly/Daily/Hourly
Rollup
Detail Data records are organized into rollup groups according to the needs of
contact center decision makers.
Inbound Statistical
Reports
Overall inbound contact center performance is easily available at a glance.
These reports show an administrative overview of calls presented, accepted and
abandoned, as well as average talk time and queue times.
Outbound Statistical
Reports
This set of reports provides overall outbound contact center performance at a
glance. Dials per hour, connect rates, dispositions breakdowns, and call center
agent efficiency ratings are all captured and organized for quick analysis
Agent Reports
All agent calls are recorded for reporting to ensure the highest levels of contact
center quality assurance.
Tracking Reports
Managers can instantly see from where each inbound phone call is coming and to
whom each outbound call is going.
Learn More
To find out how the Connect First Cloud-Based Contact Center Platform can help your
organization gain a competitive advantage, please visit www.connectfirst.com.