ElisitSolutions provides quantitative insights through diagnostic tools to help business leaders improve results with existing resources. Their mission-driven approach engages employees to identify opportunities in areas like processes, technology, information flow, decision making, and rework. The engagement model involves setting up the diagnostic, collecting employee inputs, analyzing the results, providing insights, and facilitating implementation. Case studies demonstrate cost savings and benefits across industries from improved operations, engineering, customer service, sales and more.

1. Overview of
© 2012 ElisitSolutions

2. Our mission
We provide quantitative, actionable insights
through diagnostics
for business leaders who want to
improve business results
with existing resources.
2 © 2012 ElisitSolutions

3. The knowledge worker is at the heart of everything we do
Engaged workforces create Intrinsic knowledge is found at the
profits source of work
People have a vested interest in
People are honest
the success of the company
Leadership and innovation is at Collaboration leads to improved
every level output
Every knowledge worker in modern organization is an "executive" if, by virtue of
his position or knowledge, he is responsible for a contribution that materially
affects the capacity of the organization to perform and to obtain results.
- Peter Drucker in The Effective Executive
3 © 2012 ElisitSolutions

4. Quantified insights have led to powerful results...
across an enterprise
Operations • Insights Identified: Significant bottleneck on first times claims in a dental
insurance operation
• Resulting Business Process Change: Established a new dental claims
operation to adjudicate 70% more claims the first time they come in the system
• Impact: Annualized recurring savings of more than $3.2 million
Engineering • Insights Identified: Long manufacturing timeline caused by inefficient
processes and lack of clear approval process
• Resulting Business Process Change: Streamlined electrical and
mechanical drawings process
• Impact: Production of drawings in 3 weeks instead of 3 months
Customer • Insights Identified: Significant amounts of time wasted on unnecessary
Service tasks such as looking for inventory, parts, supervisors and customers
• Resulting Business Process Change: Identified need for new operating
model which included part inventory tracking, centralized customer waiting
area and improved in-store communication
• Impact: Operational efficiency improved by $2.9M
4 © 2012 ElisitSolutions

5. Quantified insights have led to powerful results…
across an enterprise
IT • Insights Identified: Traditional method of application processing could be
streamlined through technology investment
• Resulting Business Process Change: Shifted traditional sales and processing
channel to the cloud
• Impact: Created business case for upgrading technology which saved $3M and
increased sales
Sales • Insights Identified: Lack of timely availability and accuracy of information
impeded employees from maximizing sales
• Resulting Business Process Change: Information flow revised to get the
right information to the right people at the right time
• Impact: Sales increased 12%, generating $1.2M in additional revenue
Employee • Insights Identified: Employees unable to do their job due to lack of the
right information 52% of the time
Engagement
• Resulting Business Process Change: Investments made in process and
technology improved information flow
• Impact: Post implementation, company saw a 50% improvement in
employee satisfaction with internal communication
5 © 2012 ElisitSolutions

6. Quantified insights have led to powerful results…
across industries
Government Insurance Manufacturing Financial
Now Genworth Financial
Now Bank of America
Retail
Education
Power
Now BP Amoco
6 © 2012 ElisitSolutions

7. Quantified insights have led to powerful results…
around the world
7 © 2012 ElisitSolutions

8. Why leading organizations rely on us
Quick and
Easy
Execution
Licensing
Engaged
enables
Employees
ongoing use
elisit™
elisit™ provides Guarantee:
quantitative, actionable
insights through You will identify
diagnostics to improve
business results with benefits at least
existing resources 4x the cost
Quantitative
& Qualitative
Customizable
Actionable
Data
Cost
Effective
8 © 2012 ElisitSolutions

9. elisit™ engagement model is comprised of two parts
elisit 1.0 elisit 2.0
Set Up Inputs Diagnostic Insights Implement
Employee Engagement
• elisit 1.0
• Delivers quantifiable insights into a company’s business processes
through diagnostics from the people who are closest to the opportunities
– its employees
• elisit 2.0:
• Implementation of insights identified in elisit 1.0 in collaboration with
leadership and employees
• Licensing of elisit platform allows for ongoing measurement and engaged
employees
9 © 2012 ElisitSolutions

10. Set up begins with alignment
• Scope engagement with
leadership
• Identify employees
(knowledge workers)
• Input employee data
• Review detailed elisit
process manual
• Communicate elisit process
broadly
Set Up Inputs Diagnostic Insights Implement
10 © 2012 ElisitSolutions

11. Compiling inputs through facilitation is at the center of
elisit™
• Facilitate collaborative
sessions
• Standardize activities
with knowledge workers
• Customize questions
(time/benefit of quantity)
• Gain leadership approval
• Complete beta testing
Set Up Inputs Diagnostic Insights Implement
11 © 2012 ElisitSolutions

12. Employees provide employee input based on their
individual activities
• Management and
knowledge workers
complete online
diagnostic
• Responses are
confidential
• elisit platform
compiles results
 Email invitations are sent
automatically
 Track % complete & survey status
online
 Email “reminders” sent to
incompletes
Set Up Inputs Diagnostic Insights Implement
12 © 2012 ElisitSolutions

13. Insights reveal and quantify opportunities
• Quantified opportunities in
technology, training,
information, decision making
and rework
• Output shows dollar
savings/opportunities or FTEs
• Clients own customized
reports and access to
information through elisit
Analyzer
• Review results
Set Up Inputs Diagnostic Insights Implement
13 © 2012 ElisitSolutions

14. Deep dive into insights uncover real opportunities
• Identifies dollars lost because of Example of one of hundreds of ways to show results
rework and gaps in information, E f f e c t iv e n e s s M e a s u r e s b y C lie n t S e r v ic e s U n it - $ $
technology, decision making and 2 ,5 0 0 ,0 0 0
other key areas
Activity Cost shows total reported cost of employees
• Demonstrates „real‟ cost of 2 ,0 0 0 ,0 0 0
tasks and activities such as
customer support, developing new
1 ,5 0 0 ,0 0 0
products, processing orders and Gaps represent aggregated employee-reported percentage of time
other key activities to a company’s spent to perform tasks multiplied by fully loaded employee cost
mission 1 ,0 0 0 ,0 0 0
• Enables expense-to-revenue
comparisons for key activities 5 0 0 ,0 0 0
related to customers, distribution
channels, products and services
-
and other comparisons as needed A c t iv it y C o s t
C li e n t S e r v ic e s T o t a l
2 , 2 4 5 ,3 2 5
P o li c y S e r v i c e s
8 3 6 ,1 8 8
C la i m
5 6 0 ,0 2 4
S u p p o r t in g
5 0 8 ,2 1 5
R ew ork 5 4 4 ,3 3 2 1 7 4 ,6 2 7 2 3 3 ,2 0 1 2 3 ,0 7 0
• Allows limitless comparisons
In f o G a p 9 4 1 ,8 3 7 2 8 0 ,6 0 6 2 6 0 ,0 6 4 2 7 6 ,3 8 0
T e c h n o lo g y G a p 9 6 0 ,6 3 1 3 7 3 ,1 1 9 1 8 0 ,9 0 8 2 6 5 ,6 1 9
D e c is io n M a k in g G a p 3 2 0 ,8 5 6 1 1 8 ,7 1 9 1 2 4 ,8 5 6 4 8 ,8 9 5
and drills downs into tasks, E m p o w e r m e n t w ith A g e n t s G a p
E m p o w e r m e n t w i t h P o lic y h o ld e r s G a p
1 7 1 ,7 6 9
1 7 2 ,3 3 1
8 3 ,0 1 2
8 8 ,5 1 0
6 0 ,0 0 6
5 5 ,7 4 6
4 ,3 1 4
3 ,6 3 8
departments, plants, geographies T r a in in g , K n o w le d g e a n d S k ill s G a p 3 2 9 ,1 4 0 1 3 5 ,4 3 5 9 4 ,8 0 2 6 6 ,8 5 9
Note dollars are not additive; they give different views of issues
14 Set Up Inputs Diagnostic
© 2012 ElisitSolutions Insights Implement

15. Continued engagement through elisit 2.0
• Client implements using Set Up
resources of their choosing Inputs
• elisit facilitates
implementation of insights
Diagnostic
from elisit 1.0
• Licensing available for
Insights
ongoing diagnostics and
employee engagement
Implement
Set Up Inputs Diagnostic Insights Implement
15 © 2012 ElisitSolutions

16. Thought starters
• What are people doing that they need to be doing? What are people
doing that they don't need to be doing?
• What do you need to do to go from “good to great”?
• Are you confronting the brutal facts of what your organization is good
at and not so good at?
• Do you have and support a culture which involves disciplined people,
disciplined thought and disciplined action?
• What technologies could you be using more effectively?
• Are you implementing strategies effectively?
• How much resources are you losing because of rework, multiple
touches and lack of decision clarity?
• What should we start doing, and what should we stop doing?
16 © 2012 ElisitSolutions

17. Contact
• For more information or to schedule a
demonstration, please contact
– David Adams, Senior Partner
– David.Adams@elisit.com
– +1 612-802-7404
• Visit our site at www.elisit.com
17 © 2012 ElisitSolutions

18. Appendix
18 © 2012 ElisitSolutions

19. Testimonials
I believe your accelerated approach enabled us
to run our process improvement marathon in
about one fifth of the winning time. And when we You clearly identified our needs in your
got to the finish line, we were exhilarated, not proposal…and you met them all! Your analysis of
exhausted. All of us were read to do the really our operations by your elisit™ process enabled
important work: implementing the everyone to know who was doing what and how
recommendations that were so collaboratively many improvements could be made. They way you
developed. got our employees engaged to solve these
problems was truly amazing. You certainly lived up
Others can accomplish what you did, of course, to your pledge of being “accelerated.”
but I am convinced they cannot compare to your
speed in reaching the goal, the enthusiastic James Daniels, Assistant to the Superintendent,
momentum created among the individual people Danbury Public Schools
who must do the important work of implementing
the recommendations, and the return on their
investment.
Tom Eilers, President ,World Insurance Company
19 © 2012 ElisitSolutions

20. Ways leading companies have leveraged elisitTM
• To find out where the money goes • To establish a common measurement
They learned exactly what employees were system
spending time (dollars) on, for whom, and for Examined decentralized, autonomous, just-
what. No accounting system, even if merged, and international locations in depth,
exactly the same way, regardless of existing
integrated, does that. rollup. Used to integrate operations and
• To improve process improvement triggers companies.
Identified the dollar cost of rework, poor • To track implementation
information, IT, duplication, non-customer Made before and after comparisons.
focused work. Monitored and confirmed that the planned
• To complete cost benefit analysis results actually happened by using
elisitTM quarterly, semi-annually or annually.
Determined quickly whether a Technology
solution will pay for itself in savings, and
exactly where those savings would occur.
20 © 2012 ElisitSolutions

21. elisit™ gathers key inputs from employees
Fixed questions such as: Specific, custom questions such as:
•Each employee’s real cost • Customers served – real and internal
•Employee demographics • Geographical regions served
•Activities performed • Products/services supported
•Defined processes • Distribution channels value added work
•Rework time • Customer focus
•Information availability • Touch points of work (who, how long)
•Time lost from poor technology • Cross training
•Training, knowledge, skills • Communication effectiveness
• Empowerment, Accountability
• Overall effectiveness
• Timing
21 © 2012 ElisitSolutions