1. AudioCodes One Voice
for Lync

2. AudioCodes One Voice for Lync
One source for all voice
network elements
One expert team for voice
professional services
One point of contact for
voice support

3. Suite of Solutions for Microsoft UC Voice
The only vendor with complete voice solutions offering for Lync

4. Ensuring Customer Success
All aspects of the project lifecycle need to be considered, assigned, and completed
Plan – Project goals and scope are established, project funding is obtained, and
the project team is formed.
Design – Technical architectures are created, a strategy for implementation is
formed, and a plan is built to ensure results conform to goals.
Implement – System components are purchased, installed, configured, and
tested to ensure proper operation and integration. Training is conducted.
Operate – The solution is in full operation. Support programs are in place.
System growth planning, proactive maintenance, and continuous improvement
tasks are ongoing.
Who will perform each of these tasks required for a successful deployment?
Customer? Partner? Technology Provider?

5. One Expert Team for All Your Services Needs
AUDIOCODES GLOBAL SERVICES PROGRAM PLAN, IMPLEMENT, AND OPERATE
Enterprise Voice Deployments
AudioCodes Global Services, an acknowledged
leader in helping industry leading suppliers bring PSTN Integration
voice solutions to market, is a trusted service SIP Trunk & SBC Deployment
resource to many of the world’s most respected
companies. We provide a network of knowledge Existing PBX integration or migration
and expertise, extend geographic reach, and Network configuration
expand services portfolio capabilities while
understanding the unique business Voice Network Survivability Design
requirements and needs. Remote Branch Office Integration

6. Global Services Value and Founding Principles
AUDIOCODES VOICE HERITAGE COMPLEMENTARY
A broad portfolio of services designed to
• 20 years leading the industry complement partners’ own offerings, facilitating
• Grown from the bottom up with an in-depth a complete solution to the customer
telecommunications knowledge
• Algorithms, Chipsets, DSP EXPERT
• Elements/Units integrated into OEM Over 20 years of experience with AudioCodes
• Network elements/Units on the edge voice products, VoIP technology, and Microsoft
• VoIP gateways, MSBR, and SBC deployed in Unified Communications
over 100 countries
• Interoperability and design with OEMs and GLOBAL
Partners: Avaya, ALU, Ericsson, Microsoft, AudioCodes and AudioCodes-branded service
and Genesys partners are present in over 190 countries,
• Certification and Integration with Carriers allowing partners to go to market with a globally
• Experience in Complex Integrations ubiquitous customer experience
• Voice Experts

7. One Expert Team for All Your Services Needs
ONE supplier that provides you expert Professional Services….
Planning & Design Network Readiness Global Logistics 24x7 Technical Software Upgrades
Assessments Support
12
9 3
6
Site Survey, Training Local Technician Spares Remote
Installation & Dispatch Management Monitoring
Implementation
ONE supplier that provides you expert Customer Support….

8. Comprehensive Qualified Lync IP Phones
420HD IP-Phone 430HD IP-Phone 440HD IP-Phone
Benefit from full integration with Microsoft Unified Communications
HD VoIP with fullas Lync- for
Qualified support Full support for Microsoft's Provisioning via Lync Lync presence indication
compatible
Microsoft’s RTA codec RTA
Enhanced “Better Together” Lync contacts displayed on Optional tablet expansion
support over Ethernet* Simple, secure sign-in for attendant console*
LCD screen (440HD model)
*Available Phase 2

9. Complete Set of Products for All Connectivity Needs
Integration with
Connectivity to Local
SIP Trunking TDM Trunking Non-certified
PBX
IP-PBX
E-SBC for connecting to SIP Trunking (e.g. IPFR) or existing IP-PBX
Enhanced Gateways for connecting to PSTN or existing PBX
ELIN Gateways for E911 calling
Gateways for analog phones, modems and faxes
Range of densities, high availability and redundancy options

10. Full suite of Enhanced Gateways & E-SBC
AudioCodes Enhanced Gateways and E-SBCs offer investment protection
Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using
the built-in Enterprise class Session Border Controller
Connectivity for analog phones, Lync migration support with
Secured SIP Trunk connectivity
fax machines advanced routing features
Public Switched Telephone TDM and IP-based Private
Networks connectivity Branch Exchanges Integration
Mediant 3000
Mediant 1000 Mediant 2000 Mediant 4000
Mediant 800
Enhanced Gateway and E-SBC Enhanced Gateway and E-SBC Enhanced Gateway Enhanced Gateway and E-SBC E-SBC
Small Sites Small - Medium Sites Medium - Large Sites Large Sites Very Large Sites

11. Full suite of Enhanced Gateways & E-SBC
Typical design of Lync at headquarters
Headquarters site
AudioCodes
Enhanced Gateway and E-SBC
SIP Trunking
and/or PSTN
PBX/IPPBX
AudioCodes Lync Analog Devices
Lync Endpoints
Compatible

12. Full suite of Survivable Branch Appliances (SBA)
Family of Survivable Branch Appliances that can fit any branch location and size
SBA with Integrated access and data services
• SBA appliance with Router, access (WAN termination), PoE LAN Switch and firewall
SBA with full resiliency
• RAID1, Solid State Disks , Dual Power Supplies, and USB recovery for Higher Availability
Advanced applications
• Such as SIP Phones and Smartphones integration and recording
Full modularity of Interfaces
•Digital, Analog, WAN, LAN, Dual E-Net
Easy and smooth migration for Lync 2013 branch offices
• Advanced call routing, Drop & Insert, Call Forking and Active Directory look-up
Supporting emergency calling standards
• Including E911 and Emergency Location Identification Number (ELIN)
Mediant 1000 SBA Mediant 2000 SBA
Mediant 800 SBA
Small Branches Small - Medium Branches Medium - Large Branches

13. Full Suite of Survivable Branch Appliances (SBA)
Typical design of Lync at a branch
Branch office
AudioCodes SBA and E-SBC
IP WAN SIP Trunking
and/or PSTN
Lync AudioCodes Analog PBX/IPPBX
Endpoints Lync Devices
Compatible

14. Applications - SmartTAP
SmartTAP is a secure, stable and certified solution for Lync that enables the recording of
key business interactions
Certified
Microsoft LYNC FIRST qualified recording solution
Compliance Recording
Economic
No conferencing resources needed
Port Mirroring is optional Transaction Quality Dispute
No impact on quality of conversation Verification Assurance Resolution
Feature Rich
Record ALL User Types for ALL call scenarios including Mobile or Home Users.
Recording of Microsoft RTA codec with built in transcoding
Remote Branch Survivability
Scalable from as small as 8 to N concurrent sessions on a single or distributed server
configuration

15. Management - Voice Quality Monitoring
Session Experience Manager (SEM) software is an intelligent analysis tool for
monitoring the quality of VoIP calls within the enterprise network and its
connecting trunks to service providers
Quick overview of network VoIP quality
Alarms on bad VoIP quality
VoIP network trend analysis
VoIP Bandwidth consumption
Reports
Call list with easy filtering

16. One Expert Team for All Your Services Needs
AudioCodes Professional Services Professional Services for Lync deployment
- Supported Globally Planning, Design, and Project Management for
- Complementary to the voice partner services • Network readiness assessment
- Ensuring that all integration challenges are • PSTN/PBX/SIP Trunk Integration
met • Voice Network Survivability Design
Implementation of Microsoft Lync solutions
• Physical Installation
• Configuration
• Training
Day-to-day maintenance and monitoring services

17. AudioCodes One Voice for Lync
Comprehensive product and service program
Simplifying voice-enablement of Microsoft Lync
Wide product portfolio of voice network elements
Advanced support services and consulting expertise