Muthukumar has over 8 years of experience in Cisco unified communications including voice protocols, routers, switches, and VoIP phones. He has extensive experience designing, implementing, and troubleshooting Cisco UC solutions including CallManager, Unity, and Video Communication Server. Currently he works as an Assistant Manager at ESAB India where he maintains their Cisco VoIP environment and coordinates voice services globally.

1. Muthukumar. A
Phone: +91 9884012144
Email: amkumar.kumar@gmail.com
Objective
Deliver the best effort in the challenging needs of the environment to move up the value chain in life
and the same time seeking position to utilize my skills and abilities in the technological industry and
professional growth while being resourceful, innovative and flexible.
Career Summary
 8+ years of experience in Cisco Unified Communication on Voice product and VoIP protocols.
 Hands on Experience in Cisco L2/L3 devices, Telepresence and Conferencing devices
 Strong in Virtualization and Voice Network monitoring.
 Good Experience in Unified Communication architecture and Cisco Telepresence Products.
 Experience in test topology preparation, UC architecture design and technical document
preparation.
 Good understanding in WAN technologies and routing protocols.
 Strong in Cisco Telepresence video conferencing solution and troubleshooting.
 Good Team Player with excellent communication.
Skills summary
Networking Protocols
VoIP Protocols
VLAN, STP, OSFP and RIP
SIP, MGCP, H.323 and RTP
Products Handled Cisco and 3’rd party hardware
Routers 1700 Modular Access, 2500, 2600 Multiservice and
1900/3800Integrated Services
Switches Cat – 2960, 3750, 6800 series and Configuration level on Nexus7k
Datacenter Virtualization, VMWARE-B-Chassis and C-chassis , AWS Cloud
VoIP  Cisco Unified Call Manager, Unity Connection and Cisco
Video Communication Server (VCS control / Expressway)
 Cisco IP Phones 79XX, 89XX and 99XX Series,
Telepresence End points EX/SX/C series and CTS Endpoints
 Cisco Voice Gateway / Gatekeeper
 Cisco Telepresence Server, Cisco TMS, Cisco MCU, Cisco
Telepresence Manager and Cisco TelePresence Multipoint
switch

2. Work Experience
1. Networking engineer in Mi – Tech System – Chennai, since Mar 2008 – Jun 2010
2. Member Technical staff in HCL Technologies Ltd – Chennai since July 2010 – May 2014
3. IT AnalystL-C2 in TATA Consultancy Services Ltd – Bangalore since Aug 2014 – Dec 2014
4. Sr. Network Engineer in Innova solutions Ltd – Chennai since Jan 2015 – Nov 2015
5. Technical Lead – RIM in Prodapt Solutions – Chennai since Nov 2015 – May 2016
6. Assistant Manager in ESAB India Ltd – Chennai since May 2016 – Till date
Certifications
 CCNA (640-802) Cisco Certified Network Associate
 CCNA Voice (640-461) Introducing Cisco Voice and Unified Communications Administration
 C Voice (642-437) Implementing Cisco Voice Communications and QoS
 Cisco VoIP (642-436) Cisco Voice over IP
 CAPPS (642-467) Integrating Cisco Unified Communications Applications
 CIPTV1 (642-447) Implementing Cisco Unified Communications Manager , Part 1
 CIPTV2 (300-075) Implementing Cisco IP Telephony and Video, Part 2
 AWS Solution Architect Associate Level (AWS-ASA-7862)
Work history
Professional Experience
6. ESAB India Ltd From MAY 2016 to Till
Assistant Manager - Network
Telephony
ESAB India is an Engineering based company, they are doing manufacturing and directly exporting
welding /cutting consumables to all over the world.
They are having Cisco VoIP system and Cisco Call Center Express to support their customers. ESAB is
a Sweden based company they are targeting entire European region
 Keep Cisco IPT environment including Unified Communications Manager, Cisco Unified
Contact Centre and Voicemail systems in an operational healthy state

3.  Planning and execution of maintenance, system expansions and system upgrades
 Coordination and implementation of moves, adds and changes of PSTN lines and IP trunks
 Communication with voice service providers globally
 Ownership of the global numbering plan and internal voice routing
 Preparing and execution of configuration changes on the central systems as well as the
gateways
 Coordinate and perform system installations as part of office moves / office commissioning,
 Support the operations team with resolving complex outages, incidents and problems,
escalation to the global support partner and/or the product vendor when needed
 Ownership of the global numbering plan and internal voice routing
Client: ESAB Europe
Professional Experience
5. Prodapt solutions
From NOV 2015to MAY
2016
Technical Lead – RIM
Prodapt Solutions is an IT Services Provider and they are providing vast service to global market.
Prodapt has deep understanding of telecom customers’ requirements and operational challenges.
The company has gathered strong domain knowledge and competencies across OSS/BSS, network
product engineering, M2M/IoT, process outsourcing, and optimization services to fulfil all kinds of
customer needs.
Prodapt's unique way of imparting telecom process knowledge through a combination of physical
network demonstration and coaching by industry process experts helps understand the end
customer requirement during process transactions.
 Build-up, configuration and onsite hands-on support for the Cisco VoIP infrastructure in our
global datacentres
 Maintain a test environment and perform acceptance testing
 Implementation of design changes which are prepared by our Engineering department
 Support with the implementation and design reviews consolidation/centralization projects
 Provide technical input & support during RFP processes in collaboration with IT procurement
 Proactively follow the life cycle of our systems and recommend replacement components
for devices/services that are end of support
Professional Experience

4. 4. Innova solutions
From JAN 2015to Nov
2015
Sr. Network Engineer
Innova solutions is an IT services, consulting and business solutions partner and an innovator in
various platform, and provides the Remote Infra-Structure Management services (Cloud
Transformation, Operations Management, Analytics and Information Management and Professional
service) based on customer requirement.
 Develop architecture plans for voice services and prepare appropriate budgets and
specifications for projects.
 Planning technology roadmaps, and configuring and optimizing all VoIP/IP-PBX telephone
systems and services.
 Implementing VoIP solution for Telepresence and video conferencing between geo
locations.
 Performs routine VoIP system administration and maintenance for US Clients, both
internally and those integrated with Internet-based services.
 Tuning system parameters and resources for optimum performance.
 Proactively analyses, troubleshoots and resolves VoIP issues.
 Provide Technical consultation and trainings to end users in the operations of Unified Video
Conferencing solutions.
 Strong in AWS cloud computing and Collaboration Edge services.
 Demonstrated documentation skills with Visio and other tools.
Client: American Market
Professional Experience
3. TATA Consultancy Services Ltd
From Aug 2014to Dec
2014
IT Analyst in Grade C2
TCS Ltd is a unified communication and collaboration (UCC) providing the best-in-class solution for
today's complex needs of consumers and businesses. The company is changing the landscape of UCC
by providing secure, real-time multi-party video calling and
 Implementing Unified Communication architecture and VoIP solution test bed.
 Test topology preparation based on customer requirement.
 Hands-on experience on Telepresence applications and conferencing devices.
 Cisco UC solution Design (IPT, unity voice mail) and Integration for different geographic
customer requirements.

5.  Prepare UAT (User Acceptance Test) and User guide preparation.
 Good knowledge on SIP Trunking solutions that will integrate with Service provider SIP
trunking solution.
 Good in troubleshooting on Audio/Video conference and P-2-P calls.
 Supporting development team on bug resolution and bug verification.
Client: North American and APAC Market.
Professional Experience
2. CODC – HCL technologies ( Cisco
division )
From Jul 2010to May 2014
Member Technical staff
HCL-CODC is a Cisco offshore development center in Chennai, India. Cisco systems is involved in
providing End-to-End networking solutions and networking gear Cisco is rated top IT player in the
industry.
Enterprise Translation Service Group
Enterprise Translation Service Group includes a wide range of Unified Communication Solutions
including IP communications, conferencing, messaging, and mobility. We perform end-to-end testing
of Cisco Unified Communication/TelePresence environment. This will help to customers deploy the
unified solution topology faster while potentially lowering capital expenditures (CapEx) and
operating expenses (OpEx).
 Setting up UC applications as Cisco Unified CM and Cisco VCS on virtualization
 Implementing Unified voice/video communication infrastructure and testing various
deployment scenarios and features in Cisco VCS/ CUCM Environment.
 Creating test plan for solution testing of new features.
 Hands on Experience in Cisco TMS, Cisco MCU,Telepresence Server, and other Cisco
Telepresence Conferencing solutions devices
 Experience on Video Cisco Telepresence Video endpoints (EX/SX/C Series Codecs, and CTS
Endpoints)
 Extensive knowledge on CUCM / VCS integration with Active Directory and Lync server.
 Participate in POC for new VoIP solutions and for product positioning for customer
 Good understanding on relevant telecom Standards of ITU-T, IETF, RFC and Protocols
including SIP, H.323, RTP.
Client: Cisco Systems, Japan.

6. Professional Experience
1. Mi-Tech System From Mar 2008 to June2010
Networking engineer
Networking Support Team
Mi-Tech system is a leading networking company in Chennai, India. They provide network solutions
for leading IT companies and private firms in Chennai.
I worked as a networking engineer at Mi-Tech system since Mar 2008. Our team focuses on network
administration.
 Installing, supporting and maintaining new server hardware and software infrastructure.
 Develop, implement and maintain policies, procedures, and associated plans for network
administration, usage, and disaster recovery.
 Plan network capacity for network and perform troubleshoot on existing network.
 Extensive hands-on on Nagios, PRTG, Cacti and Wireshark
 Undertaking routine preventative measures and implementing, maintaining and monitoring
network security, particularly if the network connects to the internet.
 Working closely with other departments/organizations and collaborating with other IT staff.
 Managing the website and keeping internal networks running.
 Analyse all security problems on network and develop new technologies to cater it.
Client: MNC Companies and Laboratories, Chennai.
Physical Demands and Work Environment:
 Sitting for extended periods of time.
 Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other
computer components
 Systematic approach towards executing the tasks and also should be process oriented. Time
management to handle multiple projects

7. Personal Details
Name : Muthukumar.A
Father Name : Athinarayanamoorthy.N.
Gender : Male
Date of Birth : 07.07.1982
Marital Status : Married
Passport No : G4497778
Communication Address : FLAT-F3, PLOT-99(AADITYA FLATS)
KRISHNANAGAR 11TH STREET
VARADHARAJAPURAM
WEST TAMBARAM
CHENNAI – 600 048
DECLARATION
I hereby declare that all the above information is correct to the best of my knowledge and
truth.
Place : Chennai
Date : [MUTHUKUMAR.A]
References: