Phoenix provides total IT solutions and services for enterprises. It partners with technology vendors and service providers to deliver solutions while owning the service level agreements and support delivery. Phoenix has over 1280 engineers supporting over 1 million users across the UK. It offers a wide range of flexible IT services and support for desktops, networks, data centers, voice, security and more. Phoenix can also provide business continuity and disaster recovery services through its 15 data centers across the UK.
When you partner with Rogers Business Solutions, you benefit from on-going collaboration with our team of experts who leverage our nation-wide fibre network delivering a flexible, scalable product suite to meet your evolving business needs.
When you partner with Rogers Business Solutions, you benefit from on-going collaboration with our team of experts who leverage our nation-wide fibre network delivering a flexible, scalable product suite to meet your evolving business needs.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
Alcatel comm solutions for small & medium businessEdwin Lopez
Las soluciones de Alcatel cubren una amplia gama de necesidades como las siguientes:
Customer welcome
Efficient desktop environment
On-site mobility
Off-site mobility
Teamwork and collaboration
Converged voice and data network
Hotel and hospitality
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
Alcatel comm solutions for small & medium businessEdwin Lopez
Las soluciones de Alcatel cubren una amplia gama de necesidades como las siguientes:
Customer welcome
Efficient desktop environment
On-site mobility
Off-site mobility
Teamwork and collaboration
Converged voice and data network
Hotel and hospitality
Pbx presentation ingate_itexpoeast2014kwader Saudi
Enhance employee productivity and reduce communication costs with feature-rich IP telephony solutions from Kwader. With our solutions, your staff can count on effective, unified communications no matter where they are.
KTC scalable IP telephony solutions offer the same high-quality communications whether your enterprise has a few or 100,000 users. Our flexible architecture design offers an unparalleled range of deployment options. Our wide range of resiliency tools minimizes costs and maximizes reliability.
Established in 1988, DataVox offers businesses the convenience of working with a single advanced technology partner to design, coordinate, implement, service and maintain all aspects of their communication, information technology and security systems.
IT Services Firm Improves Data Center and Branch Performance
Sycor leverages WAAS solution to bolster central WAN security and control, restore branch application performance
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Blue Light Support Partnership Presentation
1. Provider of Total IT Solutions
for the Enterprise
In partnership with
2. The Phoenix Proposition
Datacentre
Network Welwyn Garden
City & GS2 DC
Voice
Data
User Device
Apps
3. The Phoenix Business Model
PHOENIX PARTNER
‘owns the SLA and
‘owns the customer’
END-USER
service delivery’
The Benefits
Technology Independent Vendor Independent
Vendor Independent
Protected Customer Relationship Single Business Model Model
Single Business
4. Key players in the IT industry choose Phoenix
Our Partners Their Customers
Supporting our partners
5. Service Offering
Wide range of
Service Options
Across Multiple
Technologies
With flexible
Procurement
6. Capability to support you
1280 Engineers including:
350+ Deskside CE’s
200,000+ Seats
400 Network & Data
150 Voice & Telephony
160 Retail Support
24x7 across all disciplines
Nationwide 4 Hour Fix
1600+ staff transferred 500+ Engs with BC, SC,
1.0m+ users supported
under TUPE since 2006 SC+ Security Clearance
7. Desktop & User Environments
Hardware Field or
Break/fix Site Based
Desk Side Bespoke
Support Applications
8. Retail Solutions
High Availability Comms Hosted Applications
Network Data
Centre
POS SW, POS HW Retail
Head
Back
Office
Office
Infrastructure
Support
Install, Maintenance,
High Availability Servers Business Apps Support
Cabling & Projects
9. Enterprise Server Support
Unix / Wintel Distributed Deployments
• 24 x 7 x 365 UK coverage
• 80 Engineers
• 24 x 7 x 365 technical support
• 14 Engineers
• Flexible contracts with multiple
SLA’s to reflect criticality
• Multi vendor support
High Availability Data Centre
10. Voice and Data Networks
Legacy Voice
Nortel/ Avaya
Data Centre Networks IP Telephony
Siemens
Cisco Nexus 7000 Cisco Call Manager
F5 Loadbalancer Big IP Unity
Cisco WAAS Contact Centre
High Capacity Networks Security
Cisco Optical Firewall
Nortel Optical IPS
Content Security
11. Business Continuity – Combined Service Locations
• 15 Purpose Built Centres
– Fully equipped – PC &
Telephones & Call Centre
Functionality
• 7,500 Recovery Positions
• UK-Wide Interconnecting Data
Network Denotes 1
Hour Travel
Radius
13. European Service Delivery Network
Service Partner delivery network Operating in EMEA
Currently delivering in 18 countries
Service Alliance Mobile deployed to 12 EMEA Service Partners
Multi Lingual Services Desk
Languages - German, French, Spanish, Polish and Italian
European service delivered to
Pharm Logistics - 9 European countries
Investment Bank – 5 European Countries
Multi Country Projects
Retailer – Stores installations in 7 countries
Retail Travel – 4 Countries – 824 Sites
Phoenix appetite for large scale Country TUPE
14. Our Services
I.T. Audit to ascertain current infrastructure
Hardware maintenance support covering:
i. Desktop/Laptop PC’s
ii. Data Centre Servers (Tower, Rack mount, Blade etc.)
iii. Communications and Storage equipment
Small Business I.T. support including operational and hardware
Disaster Recovery Site provision
Upgrade deployments
EPOS support
Equipment provisions
Office moves and network installations/upgrades
15. A sample of who we support
LABRUMS
SOLICITORS
bank
