This document discusses consuming unified communications through delivery models like hosted or on-premise deployments. It summarizes InterCall and POSTcti's offerings around unified communications consulting, deployment, integration, and managed services. Key solutions discussed include hosted or on-premise Lync with unified desktop capabilities, audio/video/web conferencing, contact centers, mobility options, and partnerships with vendors like Microsoft, Cisco, Polycom, and Plantronics.
What's the best phone system for 2016? Mitel MiVoice Office is the best telephone system for small business. Everything you need from unfied communications, call centre, mobility, call recording, call reporting, progressive dialler, VoIP, SIP and much more.
Avaya and Skype Connect PacketBase is an Avaya BusinessPartnerPacketBase, Inc.
On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.
What's the best phone system for 2016? Mitel MiVoice Office is the best telephone system for small business. Everything you need from unfied communications, call centre, mobility, call recording, call reporting, progressive dialler, VoIP, SIP and much more.
Avaya and Skype Connect PacketBase is an Avaya BusinessPartnerPacketBase, Inc.
On September 29, 2010, Avaya and Skype announced a strategic agreement to deliver innovative, real-time communications and collaboration solutions to businesses of all sizes. The multi-phase deal includes both go-to-market and an industry-first, joint technology integration that seeks to enable businesses to lower costs and expand how employees, customers, partners and suppliers communicate and collaborate with greater convenience and efficiency.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
Sunturn, the Future -- Delivered Daily
Avaya\'s top 5 Platinum Business Partner in the US. Avaya\'s largest IP and SIP Implementer in the Western US. We have a unique business model that has a commitment to customer satisfaction. We have the experts that have the knowledge to apply the RIGHT technology to your business.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
Avaya One-X Mobile SIP for Apple iOS by PacketBasePacketBase, Inc.
Avaya innovations enable enterprise users of Apple mobile devices to connect to dynamic communications functionality with ease. Avaya one-X® Mobile SIP for iOS joins the Avaya one-X Mobile family of devices and adds the capability of Voice over Wi-Fi on a corporate wireless-
enabled Avaya Aura® SIP environ-ment. In this way, users of Apple devices, including the iPhone,
iPod touch and iPad, can take advantage of Voice over Internet Protocol (VoIP) connectivity from their mobile devices.
After a major slowdown that stunted the growth of the IT sector briefly, the industry has revived and given a boost to its order books with its numerous efforts.
Westcon Avaya IP Office R9 Launch Event PresentationsWESTCON EMEA
Full presentation deck from the Westcon commercial event around Avaya's latest IP Office release 9.0. Hosted at the London Film Museum on 8th October 2013.
Sunturn, the Future -- Delivered Daily
Avaya\'s top 5 Platinum Business Partner in the US. Avaya\'s largest IP and SIP Implementer in the Western US. We have a unique business model that has a commitment to customer satisfaction. We have the experts that have the knowledge to apply the RIGHT technology to your business.
iPECS-CM is an All-IP communications platform for medium and large enterprises. iPECS-CM provides IP telephony, various multimedia, applications, and mobility services over IP environment. Today’s communications are converged across all media types over one network. iPECS-CM realizes an easy and cost-effective migration into the today’s unified communications environment to help increase revenue, save costs and enhance productivity.
Avaya One-X Mobile SIP for Apple iOS by PacketBasePacketBase, Inc.
Avaya innovations enable enterprise users of Apple mobile devices to connect to dynamic communications functionality with ease. Avaya one-X® Mobile SIP for iOS joins the Avaya one-X Mobile family of devices and adds the capability of Voice over Wi-Fi on a corporate wireless-
enabled Avaya Aura® SIP environ-ment. In this way, users of Apple devices, including the iPhone,
iPod touch and iPad, can take advantage of Voice over Internet Protocol (VoIP) connectivity from their mobile devices.
After a major slowdown that stunted the growth of the IT sector briefly, the industry has revived and given a boost to its order books with its numerous efforts.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Unified Communications are today becoming a must-have for businesses of all sizes. Come and learn how Microsoft hosted Private Cloud UC can provide key benefits to accompany your business in growing your efficiency and scalability.
Measuring the return from pharmaceutical innovation 2016Deloitte UK
The seventh annual pharmaceutical innovation study by the Deloitte UK Centre for Health Solutions looks at the challenges the industry faces in generating returns from its R&D investments while highlighting the key strategies to help increase pipeline value while reduce R&D costs to generate sustainable R&D returns.
Integrated Direct Procurement Made Easier with SAP and SAP Ariba SolutionsSAP Ariba
Many organizations continue to look for ways to improve direct materials procurement. Transforming direct procurement requires new capabilities for supply chain visibility, real-time collaboration, and advance sourcing. Join Deloitte for a discussion on how to deliver those capabilities through an integrated approach that leverages SAP Ariba solutions and other SAP offerings.
The 2013 Deloitte Undergraduate Case Competition challenged students to develop strategy, technology, and human capital recommendations for MAD HATS, a company that donates a hat to a person in need for each hat purchased by one of their customers.
Whats New In Microsoft Lync Server 2010 Launch Presentation Speaker Daniel J ...dvalik
This presentation was the launch content for the Lync Server 2010 lanch event. I organized this event together with the marketing team of Microsoft and with several different international business partners 2010.
Odată ce un client este convins să folosească Skype for Business / Microsoft Teams pentru comunicații unificate, întrebarea rămâne: să nu fie cloud sau nu?
Majoritatea companiilor ar putea să nu poată efectua o tranziție drastică la CloudPbx (Phone System) într-un timp foarte scurt. În timp ce abordarea pură a cloud-ului este calea viitorului, va dura ceva timp pentru a ajunge acolo, în special la nivel global.
De-a lungul anilor, întreprinderile au construit o dependență de sistemele lor vechi și de furnizorii de servicii, iar abordarea cloud pură nu poate permite o migrație ușoară.
Cea mai bună modalitate de a proteja investițiile curente ale companiilor (asigurând totodată un set complet de funcții de voce pentru acestea și garantând că toate filialele companiei din întreaga lume sunt deservite și respectă aceleași reglementări) este o soluție hibridă care oferă cele mai bune din ambele lumi și permite beneficiile UC astăzi, cu o migrare sigură și fără probleme la voce în cloud când va fi disponibilă.
Polycom is the ONLY company offering integrated voice and visual
communication solutions for Office Communications Server 2007 and
Microsoft Lync™ Server 2010 and other Microsoft UC components for
complete end-to-end UC offering
The Missing Lync: SimpleSignal & Microsoft Lync IntegrationSimpleSignal
Whether your customers need basic SIP connectivity for premise-based Lync installations, a fully-managed hosted Lync integration or a hybrid SIP and hosted solution, SimpleSignal offers a Lync integration that will fit their needs. In this webinar, you will learn how SimpleSignal is integrating our HD quality voice communications with hosted Microsoft Lync and Microsoft Exchange for a truly unified communications suite.
This webinar, "The Missing Lync" will explain:
- How to provide a turnkey hosted Lync solution with enterprise hosted PBX to your customers
- Why businesses are taking advantage of SimpleSignal's fully integrated Lync offering
- What voice integration options are available to help your customers improve their business communications
IntelePeer is a leading provider of on-demand, cloud-based communications services that deliver high-quality HD voice, HD video and unified communications for businesses and contact centers. IntelePeer enables unified communication and collaboration (UCC) solutions from every major vendor with its SIP services and Fluent Federation-as-a-Service, providing enterprises with a ubiquitous user experience and seamless transition to the clarity, reliability and unmatched quality of IP communications served from IntelePeer’s Cloud platform
Email security is essential. Email communications provide for efficient and effective collaboration and are extremely important as business records, yet they have long been the target of criminals looking to spread malware and steal the information that they contain.
Vendor hype has devalued the promise of unified communications and threatens to cause confusion with the move to cloud computing. In the absence of clear and unambiguous explanations of the benefits of embarking on such projects, end users could be forgiven for thinking that these are technologies without a purpose. However, a revolution is underway, bringing with it real benefits to enterprises and to workers.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
4. Founded:
Revenue:
Headquarters:
Employees:
Locations:
Corporate Overview
4
West Corporation is a leading provider of technology-driven, voice-
oriented solutions, serving Fortune 1000 companies and other clients in a variety
of industries, including telecommunications, banking, retail, financial services,
technology and healthcare.
1986
$2.38 billion (2009)
Omaha, NE
Approx. 33,400
44
OUR COMPANY COMPANY STRUCTURE
west West Corporation
POSTcti
5. Conferencing & Collaboration
Web Conferencing
Proprietary solution:
• InterCall Unified Meeting®
Strategic partnerships:
• Microsoft® Office Live Meeting 2007
• Cisco WebEx™ solutions:
• Cisco WebEx Meeting Center
• Cisco WebEx Event Center®
• Cisco WebEx Training Center
• Cisco WebEx Support Center
• IBM® LotusLive: Meetings and Events
• Adobe® Acrobat® Connect™ Pro
Video Conferencing
Full and reservationless video
• ISDN, IP and satellite bridging
• Video-to-web streaming
• Reservationless connection platform
• Managed services
• Room rental
• Equipment sales
Audio Conferencing
• Reservationless: globally
deployed VoIP backbone
• Events: 10,000+ large events every month
• 70% of Fortune 1000 trust for their
important announcements
Streaming
• Best-of-breed service
• Proprietary platform
• Support for variety of events
6. 66
Global Market Leader - >$1.2b
InterCall is currently the #1 and
largest conferencing service
provider in virtually every major
market around the globe.
Source: Wainhouse Research, 2010 market
positions
8. POSTcti – Preferred One Stop Technologies
POSTcti Overview
Specialist Microsoft Unified Communications
deployment practice (OCS R1,R2 and Lync)
>200 deployments OCS
>10 deployments Lync
Leading SI specialising in OCS integration
Acquired by InterCall Jan 2011
Strategic Microsoft Partner
• Microsoft Voice Specialist Gold Partner – UK
• Unified Communications Partner Advisory Council,
• Microsoft UC developer program 2007 & 2010
• Exchange/OCS W14 (2010) Tech Readiness Program
• Microsoft LYNC Eco System Partner
• Worldwide Microsoft Partner Awards 2009 Finalists
• Worldwide Microsoft Partner Awards 2010 Finalists
• EMEA Public Sector Advisory Board
• Microsoft Partner Preference Program – (Commercial
Other Strategic Partnerships
Partnership and certified consulting
Cisco Nortel Mitel
Intel Polycom Plantronics
Unified Desktop
• Multi-tenanted OCS R2 – Enterprise
• Dedicated Lync – Enterprise
Rich Presence File Transfer Archiving
Instant Messaging Peer to Peer Voice P2P Video
Audio Conferencing Web Conference Team Call
Delegation Group Chat Federation
Desktop Sharing Enterprise VOIP Web Access
Response Group Remote Call Control
Professional Services
• Plan - Assess & Consult
• Enable - Design and Deploy
• Operate - Service & Support
10. POST CTI Confidential
Deployment Options Available:
• On-Premise Lync deployments (inc. Fully managed service options from
InterCall/POSTcti)
• Hosted Lync (Unified Desktop from InterCall/POSTcti in the cloud)
• Managed Services
• Hybrid (Unified Desktop – some on-prem/some hosted in the cloud)
• All enterprise features and functionality supported:
– PBX integration – SIP/Gateway
– Video Integration – Direct Endpoint Registration/ Meet In the Middle
– Endpoints- headsets and handset all leading manufacturers
– Line of Business Application Integrations
– Call recording solution for Lync
• Pre-Sales Technical Consultancy options from Microsoft via
InterCall/POSTcti
– Business Value Planning Services (BVPS) & Exchange Deployment Planning
Services (EDPS) accredited for EA packaged service days
12. POST CTI Confidential
“Unified Desktop from POSTcti is a
further demonstration of their ability to
deliver leading edge innovation to
customers ... this time from the Cloud.”
• Steve Tassell – UC Product Marketing Manager
Microsoft Corporation, March 2010
13. POST CTI Confidential
A Selection of our Clients
A Selection of Our Unified Communications Customers and
Partners
14. POST CTI Confidential
“ISV Partners and key vendor relations allow us to
extend the capability of Microsoft Lync”
15. POST CTI Confidential
PSTN
Enterprise
deploying UC
TDM PBX/IP-PBX &
Voicemail
UC
infrastructure
• “Drop in” installation
• Interconnects UC to
legacy PBX and PSTN
• Only users on UC are
routed to OCS
• Analog device ports
available
• Supports “fax around”
Standard SIP devices can connect
to all other gateway endpoints
All devices can also be
routed to/from an ISP
or ITSP via IP
IP Network
SIP Trunk to
ITSP
SIP/WiFi Clients
Network Equipment Technologies
Analog phones
Analog fax machine
SIP devices can be
‘Presence-enabled’
with SmartSIP
17. POST CTI Confidential
Lync 2010
/ OCS R2
IP / TDM
PBX
Video
Gateway
Cellular
Phone
Fully
Automated
Real Time
Dashboard
Query Tool
Real Time
Alerts
MINDcti PhonEX ONE
Reduce costs, improve employee
productivity and network efficiency
• Microsoft ISV Partner – Lync and OCS r2 approved solution
•Central solution to report on multiple data sources –
Lync, legacy PBX’s, Gateways, Video, Mobile phones
• Justify ROI on Lync through costing reports
• Report on usage trends:
•Lync vs. Legacy PBX
•IM vs. Voice
• Reduce organisations comms costs –
15% Fixed line, 20% + on mobile
“You can’t manage what you can’t measure !”
18. POST CTI Confidential
• Next Generation contact centre
solution
• Fully featured, multi-modal (voice,
IM, webchat, email, SMS), contact
centre solution
• Simple integration with existing
systems. Plug-in modules built with
Microsoft’s .NET Framework allow
us to tap into your CRM or ERP
systems, web services, inventory
databases, scheduling and
workforce management tools
• Native to the Microsoft Lync
Server 2010
• Browser-based agent and
supervisor consoles, Intuitive
application like Lync client reducing
the handle time while increasing
first call resolution
19. POST CTI Confidential
Solutions that Work Together in Your
Day in the Life…
Enterprise
Voice
Unified
Conferencing
Mobility
Federation
Instant
Messaging
Single Identity
Recording and Streaming
HDX (SIP)
RPX
OTX
Immersive
Telepresence
Microsoft
Lync™ with
Polycom
CX5000
Personal
Telepresence
CX Phones
Polycom Solutions
21. POST CTI Confidential
Plantronics Simply Smarter
Solutions-optimising the final
connection
• Plantronics offers the most complete families of corded and
wireless products for UC.
• The final connection is the most important link in the chain, user
experience is critical to project success.
• Plantronics solutions ensure the audio experience is optimized,
regardless of where professionals are working, accelerating
implementation and user adoption
Exceptional Audio
Quality & Comfort
Minimal Support
Impact
22. POST CTI Confidential
NHS East of England
A doctor can log in and
searches for a specialist
On the right hand side it
shows a list on contacts
whom he has worked with
in the past.
These can be added or
deleted to manually as
well as being added every
time a new contact is
made
From here they go into
an IM conversation
where they can click
the “share” button
which will start CWA
desktop sharing
session
23. POST CTI Confidential
Tremendous Microsoft endorsement of POSTcti
for delivering Lync as a hosted cloud-based
trial:
Microsoft UK Homepage:
http://www.microsoft.co.uk
http://www.microsoft.com/uc/en/gb/try-
it.aspx
24. POST CTI Confidential
CALL TO ACTION:
Register here for your free (no obligation) trial
of Lync Server 2010 from POSTcti, with Unified
Messaging on Microsoft Exchange Server 2010:
https://register.lynctrial.com/
USE REGISTRATION CODE: UCExpo