Atlassian Q&A - Inside and Out

•

1 like•1,132 views

This document discusses Atlassian's internal question and answer platform called "Answers". It provides statistics that show Answers has over 2.2 million visitors and over 50,000 questions. It also discusses how gamification features like voting, topics, and notifications help encourage participation. The document advocates taking a longterm approach to seeding content and enlisting internal experts to help answer questions to build up the community.

Education Technology

Atlassian Q&A
INSIDE AND OUT

JEREMY LARGMAN
JOHN WETENHALL •

•

KNOWLEDGE GURU

•

ATLASSIAN

CONFLUENCE MARKETING MANAGER

•

•

@J_LARGE

ATLASSIAN

•

@JPWETENHALL

MAGIC OF ANSWERS
JEREMY LARGMAN •

KNOWLEDGE GURU

QUESTIONS IS BORN
JOHN WETENHALL •
GUY

MARKETING

Atlassian Q&A
INTRO D U C TIO N
MA GIC BEH IND A NS WERS
MA GIC BEH IND QU ES TIO NS
H O W C A N YO U D O IT ?

Answers is a success...
2.2 Million Visitors
Over 50K Questions (150 per day)
90% Answer rate (StackOverﬂow is 77%)
40% Answered in under 1 hour

Why do we need Answers?
Support was growing fast
Many Add-ons are out of support scope
Atlassian has a self-service model
Allow customers to help themselves
The Atlassian Community is powerful

Atlassian Q&A
INTRO D U C TIO N
MA GIC BEHF A NS WERS ?
MA GIC O IND A NS WERS
MA GIC BEH IND QU ES TIO NS
H O W C A N YO U D O IT ?

GAMIFICATION WORKS!

NATURAL
GROWTH

NEEDS A PUSH

SUPPORT
TEAM
JUMPS
ON

GAMIFICATION WORKS!

NATURAL
GROWTH

NEEDS A PUSH

SUPPORT
TEAM
JUMPS
ON

REDESIGN

CRITICAL
MASS

Atlassian Q&A
INTRO D U C TIO N
MA GIC BEH IND A NS WERS
MA GIC BEHF QU QU ES TIO?
MA GIC O IND ES TIO NS NS
H O W C A N YO U D O IT ?

60%
of workers email/IM colleagues
Source:
CMS Wire, "Enterprises Waste Time Searching for Documents"

65%
of information is exchanged
via email
Source:
Huddle, "State of the Enterprise Information Landscape."

Essential features

topics

people

gamiﬁcati
on

“

What questions can I answer at
the September Sydney all-staff?
SCOTT FARQUHAR, CO-FOUNDER

”

Michael
Dev Lead

Sherif
Product Manager

Dominic
Engineering

Issac

Anna

New guy
Conﬂuence Developer

Atlassian veteran
Conﬂuence Developer

“

What are some great links and
resources for a new developer?
ISSAC GERGES, NEW CONFLUENCE DEVELOPER

”

Watch topics of interest

CLICK TO WATCH

“

How can I update my photo on
directory.atlassian.com?
KRZYZSTOF PIWOWAR

”

@ mentions connect Q to A

@ MENTION
COLLEAGUES

Discovery
Topics
FOUNDERS
DEVELOPMENT
JIRA
BEER

Search

Connecting Q with A
@ mentions

Watch topics

3. Enlist help

Internal Experts

Executives

Sign up for the beta!
atlassian.com/questions
We love feedback!

Rate this Talk
Atlassian Q&A - Inside and Out
Text code below to 22333
or visit http://bit.ly/18efjJ2
MEH = 1F
NO T BA D = 1G
P R ET T Y GO O D = 1H
A WES O ME = 1I

To join this session, send text 136888 to

The document discusses effective leadership styles for today's world. It argues that the traditional "heroic" leadership style common in industrial organizations is no longer effective and engages only 31% of employees. Instead, it promotes a "post-heroic" leadership style focused on emotional intelligence, vision, coaching, and building positive relationships to create engaged, adaptive organizations. Effective modern leaders lead through questioning and curiosity, establish shared positivity, and focus on developing people over directing work. Readers are encouraged to discover their own leadership vision and purpose through reflection and with the help of mentors.

Why I Built my Career with Atlassian Tools and You Should Too!

Atlassian

Now, more than ever, organizations are investing in Atlassian tools. And the demand for people with knowledge on how to use them is at an all-time high. In 7 years, I went from being a novice Jira user to becoming a Senior Atlassian Tools Engineer at Airbnb—increasing my salary by 63% in less than 3 years. Join me to learn why I decided to invest in Atlassian and how you can do the same. Explore how to navigate resources to find what you need, the importance of Atlassian University, and how to leverage your Atlassian skills to grow your career.

05. Zeal agile - Kim Oostvoghels - #ScaBru18

AgileConsortiumINT

Three Secrets of Agile Leadership: From Working Hard to Working Smart

Peter Stevens

Updated Version. Keynote Talk at Agile Business Day 2020. Agility as a movement started with software developers uncovering better ways of doing what they do. Today that movement is driving even business leaders to rethink how they lead their organizations. What does it mean to "be" agile? How can agility be applied to leading organizations? Where do successful agile leaders start? Three stories, three secrets and three tips to apply agility for more impact in your life and work.

The Secrets of Agile Leaders at BU Agile Innovation Lab

Peter Stevens

The document summarizes a webinar on three secrets of agile leadership. It begins with housekeeping details for the webinar and then introduces the speaker, Peter Stevens. The webinar will cover what it means to be agile according to Steve Denning's three laws of agile organizations, and then reveal three secrets of agile leadership based on case studies of successful leaders. Attendees are encouraged to ask questions during the webinar.

Ravi Belani - Unlocking The Value of Accelerators - Startup AddVenture Easter...

Startup AddVenture by CCC Startups

Ravi Belani is Fenwick & West Lecturer of Entrepreneurship at Stanford University, and Managing Director of the Alchemist Accelerator, an enterprise seed accelerator backed by Cisco, DFJ, KhoslaVentures, Salesforce, SAP Ventures, and USVP. Alchemist also operates an Enterprise IoT Accelerator Program. Ravi formerly spent six years as part of the investment team at Draper Fisher Jurvetson’s Menlo Park global headquarters, where he led investments and served on the boards as the first institutional investor in companies such as Vizu (acquired by Nielsen), Yield Software (acquired byAutonomy), Justin.TV/Socialcam, Pubmatic, and Komli. Ravi formerly worked in product management at two Kleiner Perkins enterprise startups, and as a consultant in McKinsey and Company’s San Francisco office. Ravi is a Phi Beta Kappa and Tau Beta Pi graduate of Stanford University, holding a BS with Distinction and MS in Industrial Engineering. Ravi also holds an MBA from Harvard Business School.

Agile Tour Zurich Three Secrets of Agile Leaders

Peter Stevens

Ryan Ripley - The Business of Agile: Better, Faster, Cheaper

ProjectCon

The document discusses how adopting agile practices impacts organizations. It introduces concepts like organizational change, leadership change, and culture change. It discusses how agile embraces complexity and managing boundaries. Scrum practices like stable teams, transparency, and continuous improvement are covered. The document questions how agile delivers value in being better, faster, and cheaper and introduces concepts of delivering value sooner, learning continuously, and reducing risks to be safer. It promotes focusing on outcomes rather than activities and emphasizes simplicity.

What are all the things you think about and take care of when you invite people for a little party? Lots of decisions and many invisible actions are happening beforehand. In the English language there is a nice word that captures this all: hosting. But you cannot only host parties, also conversations and collective learning processes benefit from good hosting. And it is not the same as ‘facilitating the meeting’. Can you image you would facilitate a dinner with friends or family? Hosting is different, it goes deeper and is beyond facilitation. The term Art of Hosting and Harvesting Conversations That Matter contains many elements: the convening, inviting, holding and guiding the conversations. This hosting practice and methodology is also known as the art of participatory leadership.In participatory leadership we want, just as in a successful party, that everyone can join in, feels safe and OK. Art of Hosting is crucial in the future of work, in a world where we no longer separate thinking from doing, in a world where everyone’s voice matters. Whether it is in your community, an Agile transformation or teams doing BAU.

Yuri Warczynski “Claiming the mantle of Julius Caesar,” or how C-management ...

Lviv Startup Club

The document discusses 4 questions to assess project management maturity. For a busy employee, the response is to pick task A2 to unblock the highest loaded chain. For a project manager, the response is that the milestone status depends on time and capacity to deliver, dependencies, and resource loading. For a resource manager, the response is how the team performs against assumed capacity. For a C-level manager, the response is which projects are blocked and the specific blocking issues.

Eliances secret session Jim Miller throttle up go to market

David Cogan

This document discusses Zynity Leadership, a leadership methodology that provides structure for organizations through an online framework and tools. It aims to make leading and managing easier, more efficient and effective. The document notes that while many books and degrees have been produced, business failure rates remain high, suggesting a need for more systematic leadership implementation. Zynity Leadership's four-part framework addresses customer focus, strategies, senior team, and measurements, with the goal of increasing clarity, performance and reducing stress through an organized leadership system. The target market discussed is innovators and early adopters.

Enterprise social what is the real value to the business - sps philly - mar...

Ruven Gotz

This document provides an overview of enterprise social and its value. It begins with two stories that illustrate how enterprise social can help dispersed teams stay connected and allow rapid access to knowledge from colleagues. It notes the cultural shift of working "out loud" that is required. The document contrasts enterprise social with consumer social and marketing tools, and examines the value of planning governance for enterprise social. It also discusses the benefits of integrating enterprise social, like Yammer, with existing tools like SharePoint, and outlines lessons learned for a successful enterprise social implementation.

Enterprise social what is the real value to the business - collab con - mar...

Ruven Gotz

This document summarizes a presentation on enterprise social and its value to businesses. It discusses how enterprise social can help dispersed teams stay connected through asynchronous and broadcast tools. It also explains how social tools can help employees rapidly access information and knowledge from colleagues. The presentation provides examples of social tools like Yammer and how they differ from consumer social networks. It emphasizes the importance of planning governance for enterprise social and outlines some key lessons learned about securing support, communicating goals, and engaging evangelists for successful adoption.

Enterprise social-what is the real value to the business - SPFest DC - April ...

Ruven Gotz

The Power of Process: The Role of the System Architect

KaiNexus

The webinar discusses the role of the system architect. The system architect helps organizations implement process improvement frameworks like the 6CON model to break rework cycles. As resident visionary and program manager, the system architect develops the physical value stream, manages the new way of working, and mentors and coaches others. When getting started, a system architect should align stakeholders around the need for change, start with meaningful pilot projects, demand organizational stability, and make help truly helpful through situational coaching. The goal is for organizations to achieve short lead times, built-in quality, flexibility and simplicity through a repeatable process improvement approach.

2011 EventCamp National Conference -- Hank Wasiak Presentation

EventCamp

AgileDC 2018: Team Splitting Experience Report

Julie Wyman

Create the Future of Work While You're Living It

Atlassian

Throw away your crystal ball because the future is already here. Yes, artificial intelligence, machine learning, and blockchain dominate the headlines. But the day-to-day manifestations of the future of work (i.e., the present) are more mundane – though no less daunting. We see it in the way businesses struggle to scale smart and stay one step ahead of disruption. Or how leaders try to manage a global, 24/7 workforce while tasked with meeting ever-increasing customer demands. The time to take action is now. In this session, Dom Price will break down the five obsolete ways most of us are working, and share new, essential approaches to growth and retooling. He'll also reveal some of the collaboration hacks he's seen from enterprises around the world. Don't be a bystander. Come learn how to create a future where you and your team don't just survive, but thrive.

5 Keys to Succeed in Today's Collaborative Workplace - Guest Speaker Jacob Mo...

QuickBase, Inc.

New behaviors, ways of working and technologies continue to enter our workplace at a rapid pace. Those who are not prepared with the proper knowledge, skills and mindset will be left behind. Please join guest speaker Jacob Morgan, principal and co-founder of Chess Media Group, Forbes.com contributor, and authority on the future of work and collaboration, as he shares his insights and strategies on how to navigate and succeed in this new collaborative workplace during this Intuit QuickBase Webinar. To view the OnDemand recording of this webinar, visit: http://quickbase.intuit.com/blog/2013/11/13/5-keys-to-succeed-in-the-new-collaborative-workplace-webinar-qa/

Burn Your Ships! Generating Momentum for Sustained Change

KaiNexus

Taryn Davis discusses how to generate sustained momentum for change by embedding continuous improvement (CI) into a company's foundation. She argues that leaders must be willing to take meaningful risks by "burning their ships" and not relying on what feels safe or entitled. Leaders should gain support from others, inspire management, use data strategically, treat others with kindness, and stay aware of opportunities. Proper timing and clear communication are also important. CI requires embracing challenges and viewing obstacles as chances for improvement.

Meet Git (longer version)

lucybain

Implementing Technology in the AEC Industry

Kris Lengieza

Talent Sleuthing in the Intelligence Community - Jo Weech; recruitDC Spring 2018

RecruitDC

Steve Denning- How to make the whole organisation agile

Scrum Australia Pty Ltd

This document summarizes the key findings from site visits and research conducted by the Learning Consortium in 2015 and 2016. The Consortium explored how large organizations have adopted Agile practices. The most important finding was that Agile requires a different mindset with the customer as the central focus, rather than shareholders. Adopting this mindset enables benefits from Agile practices. Transitioning requires strong leadership and can take years, but is happening across industries. Large firms can change by focusing on customers and adapting practices to their context while maintaining transparency.

Enterprise social what is the real value to the business - sps boston - jun...

Ruven Gotz

Retaining Employees Through Greater Freedom - CMX Summit West 2016

CMX

3 Secrets to Being an Amazing Manager in Government

GovLoop

Collaboration and enterprise social tools-SharePointAlooza - 2015

Ruven Gotz

This document discusses collaboration tools and enterprise social tools. It defines enterprise social tools as those that bring dispersed workers together virtually to build ongoing conversations around common goals. Examples discussed include Yammer and how it differs from Facebook. The value of enterprise social is described as rapid access to information and knowledge from colleagues. Governance and planning are recommended to ensure enterprise social tools achieve business goals and outcomes. Integration of tools like Yammer with SharePoint is seen as providing enhanced collaboration capabilities.

5 Tips for an Awesome KB: How to use Confluence for your public knowledge base

Atlassian

The document provides 5 tips for creating an awesome knowledge base using Confluence: 1) use templates to make content creation easy, 2) organize information using spaces, hierarchy and labels, 3) allow subscriptions via email, RSS, or mail pages, 4) engage audiences with commenting and rating features, and 5) use the content survey plugin to gather feedback on content. Confluence is highlighted as a full-featured solution for building a knowledge base with rich templated content, organizational features, subscription options, engagement tools, and survey capabilities.

How Atlassian's Build Engineering Team Has Scaled to 150k Builds Per Month an...

Peter Leschev

Continuous integration is the lifeblood of any software house and extremely important in a fast-growing organisation like Atlassian. You'll hear about how the build engineering team have scaled their team, infrastructure and Bamboo over their four-year journey of continuous improvement to provide a build platform and services used internally within the organization. You'll hear about how the team has grown from three engineers servicing 300 Atlassians to 12 engineers handling over 1300 Atlassians, handling challenges such as balancing firefighting and project work. You'll hear how we've come from infrastructure that was a group of pets, to cattle, then to stateless machines; how we manage our internal Bamboo instances, balancing dogfooding new milestones and providing a critical service to the organization.

What's hot

07. The art of hosting - Johan Decoster - #scabru18

AgileConsortiumINT

Yuri Warczynski “Claiming the mantle of Julius Caesar,” or how C-management ...

Lviv Startup Club

Eliances secret session Jim Miller throttle up go to market

David Cogan

Enterprise social what is the real value to the business - sps philly - mar...

Ruven Gotz

Enterprise social what is the real value to the business - collab con - mar...

Ruven Gotz

Enterprise social-what is the real value to the business - SPFest DC - April ...

Ruven Gotz

The Power of Process: The Role of the System Architect

KaiNexus

2011 EventCamp National Conference -- Hank Wasiak Presentation

EventCamp

AgileDC 2018: Team Splitting Experience Report

Julie Wyman

Create the Future of Work While You're Living It

Atlassian

5 Keys to Succeed in Today's Collaborative Workplace - Guest Speaker Jacob Mo...

QuickBase, Inc.

Burn Your Ships! Generating Momentum for Sustained Change

KaiNexus

Meet Git (longer version)

lucybain

Implementing Technology in the AEC Industry

Kris Lengieza

Talent Sleuthing in the Intelligence Community - Jo Weech; recruitDC Spring 2018

RecruitDC

Steve Denning- How to make the whole organisation agile

Scrum Australia Pty Ltd

Enterprise social what is the real value to the business - sps boston - jun...

Ruven Gotz

Retaining Employees Through Greater Freedom - CMX Summit West 2016

CMX

3 Secrets to Being an Amazing Manager in Government

GovLoop

Collaboration and enterprise social tools-SharePointAlooza - 2015

Ruven Gotz

What's hot (20)

07. The art of hosting - Johan Decoster - #scabru18

Yuri Warczynski “Claiming the mantle of Julius Caesar,” or how C-management ...

Eliances secret session Jim Miller throttle up go to market

Enterprise social what is the real value to the business - sps philly - mar...

Enterprise social what is the real value to the business - collab con - mar...

Enterprise social-what is the real value to the business - SPFest DC - April ...

The Power of Process: The Role of the System Architect

2011 EventCamp National Conference -- Hank Wasiak Presentation

AgileDC 2018: Team Splitting Experience Report

Create the Future of Work While You're Living It

5 Keys to Succeed in Today's Collaborative Workplace - Guest Speaker Jacob Mo...

Burn Your Ships! Generating Momentum for Sustained Change

Meet Git (longer version)

Implementing Technology in the AEC Industry

Talent Sleuthing in the Intelligence Community - Jo Weech; recruitDC Spring 2018

Steve Denning- How to make the whole organisation agile

Enterprise social what is the real value to the business - sps boston - jun...

Retaining Employees Through Greater Freedom - CMX Summit West 2016

3 Secrets to Being an Amazing Manager in Government

Collaboration and enterprise social tools-SharePointAlooza - 2015

Viewers also liked

5 Tips for an Awesome KB: How to use Confluence for your public knowledge base

Atlassian

How Atlassian's Build Engineering Team Has Scaled to 150k Builds Per Month an...

Peter Leschev

Enterprise Day 2015 - beyond software teams (Atlassian)

Riada AB

Continuous Validation - Lean Startup Machine Sydney 2013

Shihab Hamid

This document discusses continuous validation, which involves validating a product idea at each stage of development through techniques like customer interviews, surveys, prototypes and minimum viable products. It emphasizes validating the problem before building a solution by gathering customer feedback to ensure the solution solves a real problem. It also provides tips for quickly building low-fidelity prototypes using tools like Keynote to validate concepts before investing heavily in development and discusses how to gather useful feedback with low friction by keeping surveys and feedback simple.

JIRA Keynote Summit 2014

Atlassian

Tools for better storytelling

Atlassian

Atlassian has been in hyper-growth for the last 5 years, exploding from 200 employees to over 1700. We've worked tirelessly to implement strategic planning while staying true to our agile roots and upholding our culture and values. To the surprise of no-one, it ain't easy. Learn about three practices we developed – and scaled – to help our teams deliver more compelling stories, and the strategic framework they all feed into.

Getting and keeping your teams healthy... the Atlassian way

Ben Crothers

Is something not quite in your team, but you just can't put your finger on it? Seeing yourself as a doctor, and your team as a patient opens up new conversations you can have, based on team 'vital signs'. Let Atlassian veterans Dominic and Ben show you how and why we created a little thing called the Team Health Monitor, and how you can use it to harness the power and increase the confidence of your own healthy teams.

Scaling to 150,000 Builds a Month... and Beyond

Atlassian

Continuous integration is the lifeblood of any software house and is extremely important in a fast growing organization like Atlassian. Join team lead Peter Leschev to hear how the Build Engineering team at Atlassian have scaled the infrastructure, team, and Bamboo over their 4-year journey of continuous improvement to provide a build platform that supports the 5000+ builds Atlassian developers run every day.

Inside the Atlassian OnDemand Private Cloud

Atlassian

The document summarizes the development of Atlassian's private cloud platform. It describes how an initial team built a secret test environment (Block-1) and then a larger test environment (Block-2) to validate the architecture. Over time, the platform grew to 13,500 VMs which led to issues like poor performance and slow deployments. The team then focused on optimizing the platform infrastructure using technologies like OpenVZ containers to reduce overhead and read-only OS images to improve consistency and simplify management. The summaries emphasize how the team took an iterative approach, testing concepts on small scales before full deployment to address issues and focus on the tasks.

AtlasCamp 2015: Confluence making your life EASier

Atlassian

Ben Mackie and Matthew Jensen Give your Confluence add-on idea a head start with the latest Extensibility, APIs, Services/components and Integration with Confluence features designed to reduce friction and leverage Confluence’s power for add-ons. Keen to hear how we've built new Confluence integrations in the Cloud with Connect and how you can do the same? Curious to know how CQL, Confluence's powerful search language, can be used to deliver powerful search add-ons, and can also be extended to integrate with Confluence features? Want to get the latest on add-on storage and metadata strategies to help you focus on your business logic? Keen to hear more ideas on how to interact and integrate with Confluence via add-ons? We’ll cover the latest in the platform, give a working demonstration of the highlights and what’s coming around the corner. Let us give you the inside track to productively building on Confluence!

Tailoring Confluence for Team Productivity

Atlassian

Are your teams used to Confluence out-of-the-box and want to take their productivity to the next level? Are you ready to extend Confluence to support the way your teams want to work? In this presentation we will reveal 3 content tailoring strategies that will free your teams' time. Included will be walkthroughs of extending Confluence with scripts, blueprints, macros and more of the latest Confluence Platform capabilities. Whether you are an eager wiki champion with scripting knowledge, an in-house software developer or an ecosystem developer, this session will get you started on creating awesome tailored solutions for your teams.

Turbo-Charge Your JIRA Service Desk with ITSM & Automation Awesomeness

Atlassian

1) The document discusses how Valiantys helps customers optimize their use of JIRA Service Desk through incident categorization, dynamic portals, templates and canned responses, and task automation. 2) It provides examples of how Valiantys implemented incident categorization by system and version for different customers, dynamic portals to show relevant requests to different user groups, and used templates and canned responses to standardize recurring issues and comments. 3) The document also discusses how Valiantys used the Exocet add-on to automate the creation, assignment and linking of onboarding tasks for new employees with just one click.

How Atlassian Uses Analytics to Build Better Products

Atlassian

It's generally understood that data, when used correctly, can be used to build great products that grow like bamboo; but it's never obvious how to do so. Over the last 3 years, Atlassian has grown its Product Analytics team from 1 analyst to 12 (a 1200% increase!) and 0kb of data to over 6TB (infinite % increase). Come find out how we've built a team, metrics, and a culture of data within engineering at Atlassian. Most importantly, learn how to unlock the power of data in your company and set a growth trajectory for your product.

Understanding git: Voxxed Vienna 2016

Steve Smith

Git is rapidly taking over the development workplace, and nowadays it is integrated with many development, testing and deployment platforms. But one of the downsides of high-level tools is that they can hide the details of what is happening under the hood. So when things go wrong or just get complicated it can be hard to understand why git behaves the way it does. But at its core Git consists of a few simple concepts that, when understood, make it a much more intuitive tool and enables powerful workflows. This talk introduces these core Git concepts and uses them to clarify some examples of seemingly counterintuitive behaviour. It also introduces some of Git's less-known features and tricks that are useful to have in your arsenal. This is an intermediate-to-advanced talk for developers who are already using or investigating Git and want to gain a greater understanding of how it works.

From the Atlassian Labs: FedEx Champions - Atlassian Summit 2010 - Lightning ...

Atlassian

Atlassian's FedEx Days program allows developers to work on self-directed projects for 24 hours to address issues or ideas related to Atlassian's products. Some benefits include improving morale, fostering creativity, and potentially developing innovations that could be incorporated into products. Examples are given of projects like adding broken build tracking to Bamboo, improving FishEye's side-by-side diff view, and developing a JIRA plugin for video capture. The program is said to drive innovation and be highly beneficial for both developers and Atlassian.

The Inside Story of how Atlassian Makes Software

Atlassian

6 to 106 in 4 years - The story of the Atlassian Design team

Alastair Simpson

4 years ago Atlassian had 6 designers. Fast forward to today and the design team numbers 106. Building and managing a design team of this size is one thing, integrating it successfully into a traditionally engineering led organisation is another. Alastair Simpson (Head of Design — Confluence) will share how Atlassian has successfully embraced design as a first class discipline and is changing from being an engineering, to an experience led company. At the end of the session, you’ll be armed with a basic playbook for how to manage your team of designers to affect meaningful change within any organisation. Come for the practical tips about how to grow and manage design as you scale, and hear some of the road bumps along the way as we grew from 6 to 106 designers in just 4 years.

Agile for the Masses: How to Make Any Team More Effective - John Wetenhall

Atlassian

Data Science at Atlassian:  The transition towards a data-driven organisation

Ilias Flaounas

Atlassian transitioned to becoming a more data-driven organization by forming a Product Growth Team to discover value in customer behavioral data and champion data-driven decision making. They built analytics infrastructure to collect and analyze large amounts of customer event data. Some challenges included educating people that analytics is about more than just counting, building new infrastructure to replace silos and improve data quality, and overcoming reluctance to move away from gut feelings. A/B testing was used to constantly improve products in a measurable way, conducting over 100 experiments last year. Overall, Atlassian applied the scientific method used in other fields like medicine to make their development more evidence-based and data-driven.

Nailing Distributed Development With Effective Collaboration - Matt Ryall

Atlassian

Viewers also liked (20)

5 Tips for an Awesome KB: How to use Confluence for your public knowledge base

How Atlassian's Build Engineering Team Has Scaled to 150k Builds Per Month an...

Enterprise Day 2015 - beyond software teams (Atlassian)

Continuous Validation - Lean Startup Machine Sydney 2013

JIRA Keynote Summit 2014

Tools for better storytelling

Getting and keeping your teams healthy... the Atlassian way

Scaling to 150,000 Builds a Month... and Beyond

Inside the Atlassian OnDemand Private Cloud

AtlasCamp 2015: Confluence making your life EASier

Tailoring Confluence for Team Productivity

Turbo-Charge Your JIRA Service Desk with ITSM & Automation Awesomeness

How Atlassian Uses Analytics to Build Better Products

Understanding git: Voxxed Vienna 2016

From the Atlassian Labs: FedEx Champions - Atlassian Summit 2010 - Lightning ...

The Inside Story of how Atlassian Makes Software

6 to 106 in 4 years - The story of the Atlassian Design team

Agile for the Masses: How to Make Any Team More Effective - John Wetenhall

Data Science at Atlassian:  The transition towards a data-driven organisation

Nailing Distributed Development With Effective Collaboration - Matt Ryall

Similar to Atlassian Q&A - Inside and Out

Opticon 2015-From Skeptic to Champion

Optimizely

Featuring speakers from Mode Analytics, American Medical Association, Upwork, Optimizely Benn Stancil, Chief Analyst, Mode Analytics Alek Toumert, Senior Digital Analyst, American Medical Association Jason Lin, Senior Director, Web Marketing, Upwork Rohan Karunakaran, Customer Success Manager, Optimizely Whether you're just getting started or are ready to take things to the next level, getting internal support and executive buy-in is instrumental in the success of any optimization program. In this interactive session, speakers will share stories from the trenches and best practices for gaining executive support and internal engagement. You'll learn how to use data to turn any naysayer into an experimentation evangelist, and build a culture where employees are encouraged to learn together, fail forward and take risks safely.

Growth Hacking: Hack your mind. Process your growth

Yufi Eko Firmansyah

This document discusses growth hacking strategies. It defines growth hacking as using non-traditional marketing techniques to quickly grow a company's user base and social reach. Popular growth hacking techniques discussed include viral referral programs, A/B testing, influencer outreach, and optimizing acquisition, activation, retention and referral of users. The document advocates for a growth hacking mindset of curiosity, innovation, focus and boldness. It provides examples of growth hacks used by YesBoss, an on-demand services company, including waiting lists, referrals, tweets and emails to grow its user base by over 70% in 6 months.

Gha hack your mind process your growth

Rein Mahatma

This document discusses growth hacking strategies. It defines growth hacking as using non-traditional marketing techniques to quickly grow a company's user base and social reach. Popular growth hacking techniques discussed include viral referral programs, A/B testing, influencer outreach, and optimizing acquisition, activation, retention and referral of users. The document also emphasizes the importance of a growth hacking mindset of curiosity, innovation, focus and boldness. It provides examples of growth hacks used by YesBoss, an on-demand services company, such as waiting lists, referrals, tweets and retention algorithms.

3 steps to growing a data-driven culture

David Gulli

Build Your Brand, Grow Your Business [Webcast]

LinkedIn Talent Solutions

About Analysis and Design

Alison Pope

Overcoming corporate resistance to social media

Emma Hamer

This document summarizes a workshop on overcoming resistance to social media within corporations. It begins by outlining common excuses and skepticism from employees. It then discusses developing a strategy and securing leadership support. Tactics discussed include educating employees, starting small with volunteers, and sharing success stories. The document argues that social media is an opportunity, not a threat, and that involving champions and measuring results can help overcome resistance to change.

InterWorks_Asking Better Questions.pdf

tharry2

This document discusses asking better questions. It emphasizes asking personal, specific, contextual, and progressively complex questions. It categorizes questions into three types: people first questions to get to know clients and audiences, heart of the matter exploratory questions to understand needs and problems, and in the weeds actionable questions to collect details and next steps. The presentation provides examples for each type and advises prioritizing people, not being afraid to ask many questions to reach the core issues, and remembering the best questions may involve listening more than speaking.

Knowledge Management for Real

Cherwell Software

KCS in the real world. You are already using your knowledge—why not capture and reuse it while you work? Knowledge Centered Support (KCS) is gathering momentum, but it is evident that many people are still unsure of its concepts and are also a little skeptical of the benefits of knowledge management in the arena of service management. If you are willing to shift the focus of your support organization from “Call Centric” to ”Knowledge Centric,” then you will reap the benefits that have been realized by many support organizations that have implemented KCS. Paul Jay has been implementing KCS in many large organizations since 2005 and will share many tips and traps that come with rolling out integrated knowledge management solutions leveraging the KCS (Framework).

Dow Jones Innovation 101 Oct19

Mark Riley

Dow Jones is focused on innovating its news products and business models. It holds regular innovation workshops and hackathons to generate new ideas from employees. Notable products launched include DJ Parallel, Radicle, and various apps. Dow Jones uses lean startup principles like building minimum viable products and quickly getting customer feedback. It also runs an "entrepreneurs in residence" program to incubate new business ideas from employees. The presentation emphasizes the need to innovate across managing the present, selectively abandoning the past, and creating the future.

Lean xpress

Alline Oliveira

This document provides an overview of the LeanX framework for starting a business. It emphasizes the importance of customer development, building a minimum viable product, and running lean experiments to validate hypotheses quickly. The framework recommends having paying customers within a month by dedicating at least 20 hours per week, getting customer feedback, developing an MVP focused on solving key problems, and iterating based on validated learning from real users.

Harness Tribal Knowledge With Confluence Questions - Kim Wall

Atlassian

Great products are only great if they get used. On the Atlassian growth team, we investigate what our users engage with as a focal point for improving their experience across the board. We'll show how to design successful experiments to help users get more out of their products, and share several major findings. From cross-sells to tweaking elements, this talk will teach you how to tell a compelling story to delight your customers.

Linkedin Answers

guestb29f5

The document discusses the Q&A feature on LinkedIn, which allows users to exchange expertise, knowledge, and contacts. It provides advice on how to effectively use LinkedIn Answers to ask questions, find answers to questions, and connect with other professionals. Key benefits highlighted include tapping into the wisdom of the LinkedIn community, accessing insights from experts around the world, and developing new business opportunities and connections.

How to Effectively Incorporate Quizzes in Your Content Strategy

Uberflip

People love taking quizzes—we love testing our mettle and understanding ourselves through these fun pieces of interactive content. In fact, according to BuzzSumo, the average quiz gets shared 1900 times, making quizzes a reliably engaging component of any content marketing mix. Even beyond BuzzFeed, both B2B and B2C brands can tap into the virality of quizzes as an opportunity to generate more engagement and capture quality leads. Learn how to incorporate quizzes into your content marketing—the right way. In this presentation, you will learn: - Why quizzes are uniquely effective compared to other content formats - What makes a great quiz and all the different types you can create - How to channel the virality of quizzes to achieve your marketing goals

Soc med northcc_cf_os_2010

Susan Price

Converge 2014: Digital Analytics - Getting Leadership Buy-in - Thayer

Converge Consulting

Converge 2014: BREAKOUT SESSION 2B (DAVIDSON) Digital Analytics - Getting Leadership Buy-in SHELBY THAYER Everyone knows that digital analytics can help optimize websites and show the effectiveness of marketing campaigns. To do this efficiently and effectively takes resources—time, money, and people—but, more often than not, we just can't seem to make the case to get those resources. So, how do we get leadership buy-in? KEY TAKEAWAYS: Know when to ask for resources Tell stories with their data Get leadership buy-in to get the resources they need

Measuring the Success of an Internal Q&A Community - Sam Tardif

Atlassian

Atlassian has added, cultivated, and managed a successful internal Q&A community for nearly a year. During that time, we've seen some innovative user hacks that take Confluence Questions beyond the basic "ask questions, get answers" model. These hacks challenge the way we measure the success of our own Q&A community, and have inspired us to take the product in new directions. Learn how we use Confluence Questions at Atlassian, and how our own experiences guide product development.

Graphs are Eating the World

All Things Open

Graphs are increasingly important as data can be represented as nodes connected by relationships. A graph database like Neo4j allows for flexible modeling of data relationships and powerful querying of connected data. Neo4j provides faster and more scalable solutions compared to relational databases for workloads involving complex joins and real-time transactions on connected data. Customers like Airbus have seen 10x performance improvements using Neo4j for design dependency analysis by mapping dependencies between assets as a graph.

Instant Productivity with Yammer

Christian Buckley

Unleashing the power of Human Capital with E2.0

erikjwithak

The document discusses the value of enterprise social networks for connecting employees and leveraging their collective expertise. It provides examples of how Sabre's social network, SabreTown, allows employees to quickly find answers to work questions from colleagues with the relevant expertise. SabreTown helps employees be more productive by reducing time spent searching for information and enabling real-time collaboration across the organization. Since its launch in 2007, SabreTown has seen broad adoption rates of 60-70% usage among employees and positively impacted work outcomes.

Similar to Atlassian Q&A - Inside and Out (20)

Opticon 2015-From Skeptic to Champion

Growth Hacking: Hack your mind. Process your growth

Gha hack your mind process your growth

3 steps to growing a data-driven culture

Build Your Brand, Grow Your Business [Webcast]

About Analysis and Design

Overcoming corporate resistance to social media

InterWorks_Asking Better Questions.pdf

Knowledge Management for Real

Dow Jones Innovation 101 Oct19

Lean xpress

Harness Tribal Knowledge With Confluence Questions - Kim Wall

Linkedin Answers

How to Effectively Incorporate Quizzes in Your Content Strategy

Soc med northcc_cf_os_2010

Converge 2014: Digital Analytics - Getting Leadership Buy-in - Thayer

Measuring the Success of an Internal Q&A Community - Sam Tardif

Graphs are Eating the World

Instant Productivity with Yammer

Unleashing the power of Human Capital with E2.0

More from colleenfry

The 7 habits of high successful atlassian marketplace developers

Atlassian Q&A - Inside and Out

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (20)

Similar to Atlassian Q&A - Inside and Out

Similar to Atlassian Q&A - Inside and Out (20)

More from colleenfry

More from colleenfry (20)

Recently uploaded

Recently uploaded (20)

Atlassian Q&A - Inside and Out