The document provides 5 tips for creating an awesome knowledge base using Confluence: 1) use templates to make content creation easy, 2) organize information using spaces, hierarchy and labels, 3) allow subscriptions via email, RSS, or mail pages, 4) engage audiences with commenting and rating features, and 5) use the content survey plugin to gather feedback on content. Confluence is highlighted as a full-featured solution for building a knowledge base with rich templated content, organizational features, subscription options, engagement tools, and survey capabilities.

2. 5 Tips for an Awesome KB
How to use Confluence for your public
knowledge base
Jeremy Largman
Self-Help Guru
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3. Whoʼs Jeremy?
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4. Do you prefer self-service?
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5. Confluence is a great KB
Templates
Organization
Subscription
Engage Your
Audience Content
Management
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6. 1 Templates make it easy...
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8. 2 Organization
Spaces Hierarchy Labels
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9. 3 Subscriptions
Email RSS Mail Page

10. 4 Engage Your Audience
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14. 5 Content Survey Plugin
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15. Summary
• Rich, consist content with templates
• Organization
• Different subscription mechanisms
• Participatory
• Survey capability
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16. “ Confluence is a Knowledge Base is a full-featured
solution! #summit11
”
#summit11
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