The document discusses rethinking approaches to IT, automation, and operations management to achieve performance breakthroughs. It suggests adopting easy collaboration tools and automation solutions, creating a collaborative culture, and benchmarking for continuous improvement. Standardizing processes across plants and outsourcing non-core operations are also presented as strategies to gain agility and collaboration, enabling better performance.

1. Rethinking IT & Automation Solutions for Achieving Performance Breakthroughs Andy Chatha President ARC Advisory Group [email_address] Technology People Information Processes

6. Easy Collaboration Tools are Maturing eMail, Calendar BlackBerry Portals, Wikis, RSS IM, Videochat, NetPhone Webcast Business Process, Workflow Collaborative Devices Telepresence Social Networks Collaborative Authoring 2010 Distant Past Capability Presence time Telephone

7. Easy Collaboration Tools are Maturing eMail, Calendar BlackBerry Portals, Wikis, RSS IM, Videochat, NetPhone Webcast Business Process, Workflow Collaborative Devices Telepresence Collaborative Authoring Presence 2010 Distant Past Capability time Social Networks Telephone

8. Enterprise Collaboration Platform It takes more than a desk and a phone… Enterprise Collaboration Platform Department, Site, or Organization Enterprise Collaboration Platform Partner External External Individual Collaboration Environment

9. The Collaborative Enterprise Enterprise Technology Platforms are Becoming Enterprise Collaboration Platforms ARC Collaborative Management Model (CMM) Suppliers Customers Business Automation Supply Chain Operations Lifecycle

10. Four Disciplines of The Collaborative Enterprise Supply Chain Product Plant & Equipment Operations

12. ALM Begins with a Proper View of the Asset Primary Facilities Equipment Remote Reference Data Functional Design Procedural Project-Centric Project Mgmt Engr/Design Procurement Construction Support IT HW/SW Mobile MRO Material Asset-Centric Operations Process Engr Maintenance Reliability Activity Records Commercial Status History The Three Asset Classes are Equally Important to Success

13. Collaborative Devices are Emerging Device Users, Technical Support, and Service Technicians Can Interact via the Device’s Collaboration Workspace PM2009a1 pipeline mixer Interactive Chat: - Respond to status request - Run diagnostics - Upload error logs - etc. Planner Service Engineer Operator Technical Support Shift Supervisor

14. A New Model for the Major ALM Processes Project Performance Management (PPM) Asset Performance Management (APM)

15. Rethinking Operations Management Operations Management A Holistic Approach to Managing Operations is Needed Production Management Automation & Controls Business Integration Maintenance Management Regulatory Compliance Energy Management

22. Thank You. For more information, contact the author at achatha@arcweb.com or visit our web pages at www.arcweb.com