This document summarizes recent research by ARC Advisory Group on asset information management (AIM). It defines AIM and outlines ARC's research reports on developing an AIM strategy and building an AIM program. The document discusses what asset information includes, challenges in managing it, and how AIM can improve asset lifecycle management processes. It recommends that organizations assess potential AIM benefits, develop an AIM strategy considering goals, people, processes and technology, and identify a portfolio of solutions to meet their specific AIM needs.

1. Sid Snitkin
Vice-President & GM
Enterprise Advisory Services
ARC Advisory Group
srsnitkin@arcweb.com
Asset Information Management (AIM)
A Review of Recent ARC Research

2. 2© ARC Advisory Group
 What is AIM?
 Recent ARC AIM Research Reports
• The Case for Developing an AIM Strategy
• A Guide for Building a Winning AIM Program
• AIM Technology Solutions
• AIM Content Management and Platform Extensions
 Conclusions and Recommendations
Agenda

3. 3© ARC Advisory Group
Plan Design Procure Build Operate Maintain
Retire &
Recycle
A New Model for the Major ALM Processes
ALM Processes Have Specific Responsibilities
Plan Design Procure Build Operate Maintain
Retire &
Recycle
Project Performance
Management (PPM)
Asset Performance
Management (APM)
Project
Performance
Management
(PPM)
Asset
Performance
Management
(APM)
Asset & Project
Portfolio
Management
(APPM)
Handover
Modification
RequestsFunded
Projects
New
Facility
Requests

4. 4
© ARC Advisory Group
ALIM Improves ALM Performance Through Better Handover
Processes and More Efficient Information Exchanges!
An ALM Information Management Strategy
A Blend of ALM Process and Corporate Strategies
ALM
Information
Management
(ALIM)
Project
Information
Management
(PIM)
Asset & Project
Portfolio Info
Management
(APPIM)
Asset
Information
Management
(AIM)

5. 5
© ARC Advisory Group
What Does Asset Information Look Like?
AIM Has to Manage All “Important” Asset Info
Function
• Process
Specs
• Process
Models
• Process Calcs
• Flow Diags
• Equip Calcs
• Equip Specs
• Func Designs
Design
• Process
Design
• P&ID
• Equip Layout,
Design,
BOMs
• System
Detail Design
• MRO BOMs
Procedures
• Install/Test
• Descriptions
of Operation
• Operating
• Insp & Maint
• Certification
Reqs
• Lockout &
Safety Reqs
Commercial
• Financial Analysis
• CAPEX
• Depreciation
• OPEX
• Purchasing
Records
• Warranty &
Repair Records
• O&M Service
Agreements
Status
• Procurement
• Operational
Status
• MRO
Inventory
History
• Source &
Build History
• Operating
History
• Maint History
• Inspection
Records
• Incident
Reports
• People
Certifications
Reference Data Activity Records
Important = used in critical processes, supports high impact
decisions, has EH&S impact, IP or security related, etc.

6. 6
© ARC Advisory Group
Why Does it Include So Many Categories?
Different Categories Answer Different Questions
Function
What is its role?
What are its capabilities?
How does it work? Design
What components?
How are they connected?
What Parts do I need?
Procedures
How do I install it?
How do I operate it?
How do I maintain it?Commercial
Who supplied it? When?
How much did it cost?
What warranties do I have?
History
How was it used?
How did it perform?
How was it maintained?
How was it modified?
Status
What is its condition?
What parts do I have?
What work is pending?

7. 7
© ARC Advisory Group
AIM Has to Support Many Different People
Stakeholder Questions Span Many Categories
Engineer
Why did it fail?
What are the requirements?
What are its capabilities?
Was it tested? When? How?
Was it changed?
How do I get it fixed?
Do I have the parts?
Is it covered by an O&M
contract?
Was it right for the task? Calcs?
Was it tested? Test Results?
How was it installed?
How was it used? Maintained?
Have there been other incidents?
OEM Supplier
Did you install it correctly?
Did you respect operating guidelines?
Did you perform suggested PM?
Is the warranty still in effect?
Blowout
Preventer
Regulator
Operations
Manager

8. 8
© ARC Advisory Group
Managing Asset Information is Challenging
Many Forms, Many Complex Linkages, Many Users
Asset (Object)
Attribute Value Note
ID P-300-27
Type CPump
DFlow 200 CFM
PR-MAX 3.5
Material Ni-222 Internal
P-300-27
D-300-2003
“Documents”
Manuals
Operating Procedures
Maintenance Procedures
…
Formal Structures
“Drawings”
P&ID
Installation
Electrical
Piping
…
Virtual Views
Document
Formats
• Paper
• Image
• DWG, …
• XML
• Std XML
• …
Data
Formats
• Proprietary
• RDB
• Object DB
• XML
• Std XML
• …
“Data”
Instrument Lists
Equipment lists
Bill of Materials
Assemblies
Sub-Assemblies
Standards
Performance
History
…
Virtual Models
Meta Data
P-300-27
Organized By
“List” or “Object”
Asset (Object)
Attribute Value Note
ID P-300-27
Type CPump
DFlow 200 CFM
PR-MAX 3.5
Material Ni-222 Internal
Organized by
Documents
Files Database
Managing Content, Linkages, and Information Exchanges is
Fundamental to Good Asset Information Management!

9. 9© ARC Advisory Group
AIM Can Improve Performance in 2 Ways
Quality and Usability - Separate But Related Issues
Asset Info
Value
Asset
Info
Usability
Asset
Info
Quality
Information Quality Should be Your Initial AIM Focus!

10. 10© ARC Advisory Group
What is Good Asset Information Worth?
Poor Asset Information => Money Down the Drain
Annual Losses:
1.5% of Sales
Increased EH&S Risk

11. 11© ARC Advisory Group
AIM Strategy Management Process
Develop a Good Strategy & Continuously Improve It
Review/Revise
Goals
Assess
Perf
Assess
Strategy
Plan
Changes
Make
Changes
AIM Objectives
Functional
• Process
Specs
• Process
Models
• Process Calcs
• Flow Diags
• Equip Calcs
• Equip Specs
• Func Designs
Design
• Process
Design
• P&ID
• Equip Layout,
Design,
BOMs
• System
Detail Design
• MRO BOMs
Procedures
• Project Mgmt
• Install/Test
• Descriptions
of Operation
• Operating
• Insp & Maint
• Certification
Reqs
• Lockout &
Safety Reqs
Commercial
• Financial Analysis
• CAPEX
• Depreciation
• OPEX
• Purchasing
Records
• Warranty &
Repair Records
• O&M Service
Agreements
Status
• Project & Site
• Procurement
• Operational
Status
• MRO
Inventory
• Training
History
• Source &
Build History
• Operating
History
• Maint History
• Inspection
Records
• Incident
Reports
• People
Certifications
Reference Data Activity Records
Info
Asset
AIM
Goals
AIM
Performance
Gaps
AIM
Strategy
Gaps
New AIM
Reality
AIM Peers &
Solution Providers
AIM Responsibles
& Partners
Needs/
Issues
Solutions/
Support
Practices/
Solutions
AIM Vision,
Roadmap &
Initiatives
AIM
Stakeholders
Commitment/
Resources
AIM
Council

12. 12© ARC Advisory Group
Technology is Fundamental for AIM
AIM Shares Certain Needs With Other Domains
Customer
Information
Management
Product
Information
Management
Asset
Information
Management
Security Mgmt
AIM Can Leverage Investments Made in Other Areas!
Data Mgmt
Quality Mgmt
Doc Mgmt
Record Mgmt

13. 13© ARC Advisory Group
Technology is Fundamental for AIM
But AIM Also Requires Special Capabilities
Customer
Information
Management
CRM
Extensions
CRM-specific
Content
Mgmt
Traditional
Info Mgmt
Solutions
Product
Information
Management
PLM
Extensions
PLM-specific
Content
Mgmt
Traditional
Info Mgmt
Solutions
Asset
Information
Management
AIM
Extensions
AIM-specific
Content
Mgmt
Traditional
Info Mgmt
Solutions
Common Solutions
•Data Base Mgmt
•Gen’l Content Mgmt
•Quality Mgmt
•Security Mgmt
Every Domain Has Some Special Needs!
Domain Specific
Solutions
•Address specific
domain needs
•Needs may overlap
domains, but are not
relevant to all
domains

14. 14© ARC Advisory Group
AIM Work Environment
AIM Information Management Environment
ARC Model for AIM Solutions
AIM Solutions Support Info Quality and Usability
Federated Information Management Environment
Data Mgmt Document Mgmt Records Mgmt
Standalone AIM
Applications
APM Domain
Applications
Collaborative Work Environment
Portals, Browsers, etc.
AIM Info Mgmt Extensions
AIM Users
AIM & APM Users
APM Users
AIM Work Environment Exts
AIM Administrators
AIM-specific Content Management Solutions

15. 15© ARC Advisory Group
Federated Info Mgmt Environment Solutions
AIM May Require a Variety of IM Solutions
Issue AIM Requirements
Engineering
Content
Management
Capability to manage engineering drawings in their native 2D/3D format (i.e.
store, access and modify drawings) as well as other engineering information.
Includes drawing-centric and data-centric design management solutions.
Includes support for federated information management.
GIS Special capability for organizations to manage information with respect to an
asset’s geospatial coordinates. Includes support for federated information and
the capabilities to manage/access information using relationships like within a
region, near another asset, and GIS operators like polygons, buffers, etc.
Manufacturing
Intelligence
Solutions
General capability for developing global data models for information distributed
across various information systems and managing the exchange of such
information across applications. While they were developed for manufacturing
environments, the same capabilities may be applied for AIM across a variety of
general industries.
Historians Special capability for organizations that have to manage time-series and event
data, such as periodic readings of an asset’s condition or location or failures.
Includes support for federated information and capabilities to recall information
on the basis of time periods, significant events, etc.

16. 16
© ARC Advisory Group
AIM Information Management Extensions
Classify Relate Load Sustain Exchange Secure
AssetNamingStdsMgmt
AssetMetaDataStdsMgmt
AssetHierarchiesMgmt
AssetTag#Mgmt
AIMDataModelMgmt
AIMRolesMgmt
GeospatialRelationshipMgmt
LinearRelationshipMgmt
AssetInfoTemplateMgmt
DocumentScanningServices
HandoverMgmt
QualityMgmtServices
AIMChangeMgmt
ConfigurationMgmt
AIMMasterDataMgmt
AIMMasterDocMgmt
AIMInfoExchangeStdsMgmt
APMApplicationAdaptors
WebServices
PublishingServices
BackupManagement
SecurityClassificationMgmt
Rights&PrivilegesMgmt
SecurityMgmtServices
AIM Information Management Extensions
AIM Requires Additional Info Mgmt Capabilities
AIM Info Mgmt Extensions Augment Content Mgmt Solutions
with Special AIM Functionality!

17. 17
© ARC Advisory Group
AIM Work Environment Extensions
AIM Users Need Convenient Access and Support
AIM Work Environment Extensions
Access View Analyze Share Support
Role-BasedExplorer
Geospatialand
NetworkNavigation
3DViewers
MapViewers
Analytics
TimeSeriesAnalysis
RootCauseAnalysis
Collaboration
Mobility
EngineeringAIMApps
O&MAIMApps
ManagementAIMApps
AIM Work Environment Extensions Augment Collaborative
Platforms with Special AIM Functionality!

18. 18© ARC Advisory Group
AIM Solutions Come in Many Flavors
Today’s AIM Solutions Solve Different Problems
AIM is
Integrating
Asset
Information
Silos
AIM is
about
Operational
Information
AIM is
Managing
Change over
the Asset
Lifecycle
Most Users Will Need a Portfolio of Solutions!

19. 19© ARC Advisory Group
The AIM Solution Landscape
Solutions Only Address One or Two Quadrants
Collaborative
AIM Portals
for
Design &
Build
Collaborative
AIM Portals
for
Operate &
Maintain
Engineering
Information
Management
Operational
Information
Management
AIM for
Engineering
Information Usability
Information Quality
AIM for
Operations

20. 20© ARC Advisory Group
The AIM Solution Landscape
Many Different Solutions Have a Role in AIM
Best-of-
Breed
Project
Mgmt
Portals
Best-of-
Breed
APM
Portals
Best-of-
Breed
EIM Solutions,
PET Apps,
Proj Mgmt Apps
Mfg
Intelligence
Solutions,
APM Apps,
Historians
AIM for
Engineering
Information Quality
AIM for
Operations
O/O-focused
PLMSolutions
Collaborative
Workspaces
Asset-Intensive
ERPSystems
Content Mgmt &
GIS Solutions
Information Usability

21. 21© ARC Advisory Group
 AIM is Important => Every Organizations Should Assess
the Potential Benefits of Better AIM (See ARC AIM Cost
Models)
 AIM is More Than Technology => Build an AIM Strategy
Considering Goals, People, Processes and Technology
(See ARC AIM Strategy Development Process)
 AIM Solutions Vary Significantly => Understand Your
Needs First and Identify the Portfolio of Solutions That
Really Satisfy Them (See ARC AIM Technology Models)
Conclusions and Recommendations

22. Thank You
For more information please contact author at:
srsnitkin@arcweb.com