Passionate leader with drive to improve business culture and grow revenue. Emphasis on customer engagement and loyalty and in improving the quality of lives of those I encounter. Experience in corporate and commercial fitness and wellness, but also equipped with a skill set crossing many industries. The core of good business is connections - with customers, coworkers, supervisors, and vested partners. I excel at those connections.

1. AMY ABERNETHY
Professional Summary
Leadership | Project Management | Organization | Operational Excellence | Health & Wellness | Training & Development
Passionate,high performing leader with 20 years of Management experience. Extensive successfulbackground in all
aspects of business operations with an emphasis on customer experience and loyalty. Proven proficiency in sales,
retention, recruiting, staffing, training & development, budgeting, expense management, program management, program
development, staff management, and staff motivation.
 Revenue Generation
 Customer Service
 Financial Acumen
 Strategic Planning
 Business Development
 Fitness Programming
 Operational Excellence
 Team Building
 Expense Management
 Public Speaking/Training
 Sales & Retention
 Team Motivation
Achievements
 Profitable oversight of $30 million in combined revenue in multiple markets with growth in new accounts
 Led 350 employees throughout the US to consistently high standards of service, partner satisfaction and fiscal
responsibility.
 Successfully launched a medical fitness center partnership, hiring and onboarding 54 people simultaneously
 Exceeded net income & net membership goals at an East Coast site, earning $1.3M in net profit, up $171,000
from the previous year. Booking percentage increased from 12% to 35% at point of sale (POS) for orientations
 Converted 30% of orientations to PersonalTraining vs. 16% the year prior
 Surpassed budget at Bay Area location by $159K in dues revenue
 Successfully managed P&L responsibility, budget development, forecasting, financial management for 12 years
 Championed Customer Service training program for over 2,000 employees
 Developed & launched Performance Evaluation training program throughout organization
 Jewish Community Centers Association (JCCA)ProfessionalConference presenter – Orlando, 2013/ The JWay
Member Experience
Work History
Director of Site Operations – Community & Medical Fitness 03/2014 to 12/2015
Director of Training & Development
Active Sports Clubs (formerly Club One, Inc.)
 Oversee and support 6 large Fitness Centers nationwide
 Responsible for liaison partner management,marketing plans,guest services,and equipment procurement
 Exceed goals for membership sales,fitness, aquatics,and spa revenue on a regular basis
 Create and present annualand/or bi-annualoperations reports for clients
 Develop company training & development curriculum including delivering effective performance reviews,member
experience,and customer service trainings
 Member of Executive Leadership Team making decisions acrossallbusiness channels
 Contribute in RFP response and presentation
26622 S. 116th St., Chandler, AZ 85249 | (C) 480.459.6334 | amykabernethy@gmail.com

2. Regional Manager - Community & Medical FitnessCenters 05/2012 to 03/2014
Club One,Inc.– Chandler, AZ
 Oversight and support for 10 Jewish Community Center (JCC) operations nationwide
 Led net revenue growth from $1.5M – $2.0M in 2 years
 Supervision of all site General Managers
 Optimized Operations through extensive team training, manager reporting tools, consistent and timely budget
analysis, employee development, feedback and evaluation
 Consulted with JCC liaisons (Executive Directors) to foster relationships that personify true partnership to
maximize results
 Served as Customer Service Head Trainer
 Created and implemented companywide retention plans to ensure customer engagement while maintaining high
net promoter score (NPS) and long term, loyal customers.
 Launched and trained BeWell onboarding and wellness programming within both Corporate and JCC channels
General Manager 09/2009 to 05/2012
Club One, Inc./ Valley of the Sun JCC – Scottsdale, AZ
 Supervised 100,000 sq. foot facility including membership sales, fitness, group fitness, aquatics, wellness, guest
services, and spa operations
 Managed Budget and P&L responsibility of $5M dollar operation. 2200 units/5000 members – improved year
over year (YOY) sales 10%
 Created clear customer service focus with member experience as a core value
 Recruited, hired, developed, and evaluated all department directors (fitness, aquatics, group fitness, spa,
membership, service desk)
 Worked closely with Jewish agencies to ensure cohesive branding and that JCC values were carried through all
agency programs and services
 Created and coordinated yearly marketing plan to increase JCC reach while enhancing reputation within the
community
Senior General Manager
General Manager
Club One, Inc. – Chandler, AZ
 Provided operational oversight for 6 Club One fitness and wellness corporate facilities in 3 states
 Supervised 6 site managers to ensure membership sales, revenue and participation objectives where met for a
combined operations budget in excess of $10 million
 Coordinated marketing and promotions to ensure membership and participation goals were met
 Successfully integrated staff, programs, and service into the local culture and develop quality onsite programs
 Maintained highest level of customer service and member experience
 Recruited, developed, and evaluated Program Managers and support staff at each location
 Managed P&L and budget, including sales, for locations of up to 2200 members
 Effective collaboration with site liaison's to ensure alignment with local objectives and missions
Operations Supervisor
Intel Corporation – Chandler,AZ
Managed Thin Films manufacturing team at Fab6 Intel plant - including operators, technicians, engineering groups in
production line. Clean room experience and expertise in managing teams created a successful,streamlined, efficient,
and harmonious team as an integral part of the production line.
Education
Master of Science: Kinesiology/ Wellness Management
California Polytechnic State University – San Luis Obispo,CA

3. Bachelor of Science: Exercise Science – Fitnessin Business
California Polytechnic State University – San Luis Obispo,CA
Affiliations & Certifications
 International Health, Recreation, Sports Association
 Jewish Community Centers Association – Professional Conference Presenter
 American Council on Exercise
 American College of Sports Medicine
 IDEA Health and Fitness Association – Group Fitness Instructor
 Fitness Fest – AZ fitness conference volunteer
 CPR and AED Certified
 American Red Cross
 Sexual Harassment for Managers training - 2015
Charitable Involvement
 Junior Achievement AZ – Junior High volunteer 2013
 Feed Your Starving Children volunteer - 2015
 Hospitality Chairperson – 503C non-profit gymnastics organization – 2009 – 2013
 St. Andrew the Apostle Catholic Faith Community volunteer