Olrick Lucien is an experienced executive director and general manager with over 15 years of experience in operations management, client relations, and financial planning for health clubs, restaurants, and hotels in the Boston area. He has a proven track record of exceeding sales goals, improving customer satisfaction, managing multi-million dollar budgets, and developing high-performing teams. Currently he is the General Manager at United Service Companies, where he provides oversight for local small business accounts.

1. OLRICK LUCIEN
 3620 Mystic Valley Parkway  Medford, MA 02155  617.642.5610  Olricklucien@gmail.com
EXECUTIVE DIRECTOR | GENERAL MANAGER | DIRECTOR OF SALES
P&L ∼ Leadership and Team Building ∼ Regulatory Compliance ∼ Training and Development ∼ Performance
Analysis
QUALIFICATIONS PROFILE
Self-motivated, enthusiastic, and results-driven professional, offering progressive years of experience in
delivering profitable solutions with multiple national health clubs corporations, private, membership
health clubs in the greater Boston area and as VP of Sales & Training at a four tiered Health Club. Adept
at formulating and implementing effective techniques and methodologies to achieve company goals and
exceed targets. Highly analytical with in-depth knowledge of operations, team and business development,
budget forecasting, P&L management, cash flow control and sales and marketing. Armed with excellent
written and verbal communication skills, combined with the ability to establish and foster long-term
relationships with clients, staff, and management as well as with individuals at all levels.
CORE STRENGTHS
Operations Management
 Managed building operations, administered the rooms division, and contributed in meeting planning
and in delivering services.
 Played an instrumental role in performing formal and informal quality assurance inspections
throughout the health club to ensure standards were achieved or exceeded.
 Supported inventory control of merchandise from a daily perspective and involved in planning for
monthly inventory.
 Oversaw and developed the entire aspects of day-to-day health club management as well as overall
health club and staff functions.
Client Relations Management
 Worked closely with client liaisons, call center personnel, customers, and general public to enhance
and uphold company standards of operations.
 Applied best practices in overseeing mixed-use building with multiple office, retail, and restaurant
tenants.
 Improved guest satisfaction effort hotel-wide by driving various programs that enhanced guest
experience utilizing continuous data research, guest feedback, extensive training, and departmental
committees.
 Cooperated with liaisons in conducting site visits, administering meeting planners, contributing
insights to marketing strategies, and strengthening client relationships.
 Ensured client satisfaction by continuously managing programs and services offered while delivering
exceptional and quality service.
 Collaborated with personal training director in providing the best and highest level of fitness
training.
Financial Planning and Management
 Maintained and monitored monthly budget performance to sustain standards and maintain updated
forecasts and budgets.
 Administered overall United Service Companies financial reporting for the center, which included
accounts payable and receivable, payroll, and budgeting.
 Performed well in averaging 90% of monthly sales goals. This was the highest the Boston market two
years in a row.
 Assumed full responsibility in establishing, initiating, and managing annual budget, business and
marketing plan, forecasts, and objectives to meet and surpass management expectations.
Organizational Development
 Successfully initiated full team incentive programs, which distinguished colleagues with excellent
performance.
 Held accountability in regularly facilitating scheduled meetings with each management team and
monthly team leader meetings with outlined agenda as well as weekly one-on-one meetings with each
direct report.
 Performed well in designating specific key employees to facilitate training program for each
department.
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2. OLRICK LUCIEN
 3620 Mystic Valley Parkway  Medford, MA 02155  617.642.5610  Olricklucien@gmail.com
PROFESSIONAL EXPERIENCE
UNITED SERVICE COMPANIES  BOSTON MA | CAMBRIDGE MA
General Manager | 2013−Present
 Provide expert oversight in selling marketing services to local small businesses.
 Play an integral role in establishing and implementing new accounts.
 Managing two accounts by personally running their departments and keeping client guest scores
above minimum threshold.
 Directly supervised a team of 95 associates and 6 direct reports and 5-man supervising team to
improve labor costs.
LA FITNESS  WALPOLE, MA | STONEHAM, MA| SAUGUS, MA
General Manager | 2009- 2013
 Contributed for boosting health club revenue and achieving revenue goals, while operating within
the established budgets; attained the highest overall health club revenue in more than two years.
 Demonstrated expertise in recruitment, talent selection, and training of all employees on sales,
and operations.
 Formulated a training passport for all new hires.
 Successfully led two job fairs for the health club resulting in hiring numerous positions.
 Played a lead role as VP of Sales & Training in August-December 2011.
Z-SQUARE RESTAURANTS  BOSTON MA | CAMBRIDGE MA
Restaurant Manager | 2008−2009
 Oversaw the entire operations of a casual lounge restaurant, maintaining reputable cost and quality
standards, maximizing profits, enhancing and retaining employees and surpassing expectations for a
casual lounge.
 Effectively managed the $2M food & beverage budget; supervised a team of 35 associates and 5
direct reports.
 Established effective strategies and tactics, which led to an 2% revenue growth in 2008.
ELEPHANT WALK RESTAURANT  BOSTON, MA
Restaurant Manager | 2006−2008
 Successfully developed and distributed clients’ satisfaction survey, which led to an investment by
the owner.
 Oversaw the daily operation, which encompassed food services, and customer requirements.
 Remarkably achieved 10% revenue growth during tenure in the restaurant and 7% increase in profit.
HILTON INC.  BOSTON, MA (2002−2006)
Assistant Executive Housekeeping Manager (Doubletree Guest Suites) | 2001−2006
 Provided keen oversight to the room’s budget and P&L for $7.5M hotel to ensure the growth for a
declining market.
 Assisted the Sales Team in conducting competitive analysis resulting in appropriating more than
5,000 room nights from other local hotels along with 40% of overall sales.
 Instrumental in the area community relations and Chamber, including Toys for Tots
 Created new management and supervisor Team with emphasis on new quality assurance
inspections throughout the hotel to ensure standards were achieved or exceeded.
 Achieved Associate Opinion Survey Engagement Score of 97% and Improved “Overall Guest
Satisfaction” scores by 5% year over year.
EARLIER CAREER
DOUBLETREE GUEST SUITES  BOSTON, MA
Manager Training Program | 2000−2001
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3. OLRICK LUCIEN
 3620 Mystic Valley Parkway  Medford, MA 02155  617.642.5610  Olricklucien@gmail.com
EDUCATION
Bachelor Hote/Hospitality Management
JOHNSON & WALES UNIVERSITY PROVIDENCE, RI
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