Hadley Allen is a fitness management professional with over 15 years of experience selling and delivering health and fitness programs. She started her own successful fitness business in Chicago in 2001 that has grown to $300K in annual revenue. Hadley has expertise in client relationship management, business development, strategic planning, and personal training. She is skilled at driving sales and growing her business through marketing, social media, and building long-term client relationships.
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Passionate, high performing leader with expertise in client/partner management, business development, and overseeing multiple, large, revenue generating businesses. Extensive, successful background in all aspects of Health Club operations and Corporate Wellness programming. Proven proficiency in wellness strategy, sales, retention, staffing, training & development, budgeting, expense management, program management, program development, staff management, and staff motivation. Special emphasis on member experience, client relationships, and driving engagement. Possessing the ability to see "big picture" and also tend to details.
Passionate leader with drive to improve business culture and grow revenue. Emphasis on customer engagement and loyalty and in improving the quality of lives of those I encounter. Experience in corporate and commercial fitness and wellness, but also equipped with a skill set crossing many industries. The core of good business is connections - with customers, coworkers, supervisors, and vested partners. I excel at those connections.
I am a wellness/fitness professional with nineteen years of experience in the wellness/fitness industry, fourteen of those years having been in a managerial role. I have worked closely with executives and agency representatives to create programs and offer wellness services that will help employees build a healthier lifestyle.
Crowley Case Study: Charting the Right Course to Wellness SuccessConnie Thwaite
This case study was written for Interactive Health, a national wellness services provider headquartered in Chicago. The study demonstrates the effectiveness of the employers' wellness program on the health and wellbeing of employees and the employer's return on investment and bottom line impact on the employer's bottom line.
I am a leader capable of challenging clients, enabling them to achieve long-term fitness and health improvement goals, motivating and empowering them to develop strategies and tools for lasting change.
My natural empathy and personalised approach, combined with business and people coaching skills has provided me with a deep understanding of behavioural change processes and I am a firm believer in my holistic and durable approach to fitness.
I am a leader capable of challenging clients, enabling them to achieve long-term fitness and health improvement goals, motivating and empowering them to develop strategies and tools for lasting change.
My natural empathy and personalised approach, combined with business and people coaching skills has provided me with a deep understanding of behavioural change processes and I am a firm believer in my holistic and durable approach to fitness.
Michael Bobbio's narrative is a testament to the power of authenticity and personal growth. I hope that my journey as a hero and warrior is an inspiration, a reminder that strength isn't just a trait; it's a mindset. My portfolio is a living testament to the impact that courageously facing your fear and weaknesses can have when continuously striving to become your authentic self.
Running head STRATEGIC LEADERSHIP AT CHICK-FIL-A .docxagnesdcarey33086
Running head: STRATEGIC LEADERSHIP AT CHICK-FIL-A 1
STRATEGIC LEADERSHIP AT CHICK-FIL-A 14
Strategic Leadership at Chick-fil-A
Latrice Jones
Argosy University
Perspectives in Change Leadership
10/29/2014
Introduction
Chick-fil-A is a United States based company operating in the food and beverage sector. Founded in the early 1960s, this company has its headquarters in Atlanta, Georgia. It registered peak sales of more than $5 billion in the 2013 fiscal year. Currently, it is the largest quick-service chicken restaurant in the nation. The company’s main specialty is serving freshly prepared chicken products, with its major offering being chicken sandwich. The values and vision developed by the company’s founder, Truett Cathy, continue to guide employees’ conduct and values. Currently, the leadership of the company is under COO Dan Cathy. The mission of Chick-fil-A is “to be America’s best quick service restaurant”. It hopes to realize this ambition through strategies such as responsiveness to customer needs, improved employee training, responsiveness to customer needs and more emphasis on quality. According to its Website, the company’s purpose is “to glorify God by being a faithful steward of all that is entrusted to us, and to have a positive influence on all those who come to Chick-fil-A”. This report analyzes the strategic cascade of the company, highlights the specific strengths, weaknesses, opportunities and threat faced by the company and concludes by an evaluation of the internal environment of the firm. The paper also offers practical recommendations that can align employee’s behaviors to the overall strategies of the firm.
Strategic Cascade
Target Market
Chick-fil-A pursues an ingenious marketing strategy that has enabled it to continue registering growth over the recent years. The target audience for Chick-fil-A differs from the usual fast food clientele that normally includes children and teens. The company mainly targets adults between the ages of 18 and 44. According to Lee (2011) many of the target clientele are women. The company also targets customers on the high-income bracket and it strives to reach out to the more educated clientele than those targeted by restaurants in the hamburger market. Lee (2011) asserts that customers targeted by Chick-fil-A are more likely to be in white-collar jobs. Mindful of the aforementioned demographics, the company decided to operate in suburban neighborhoods and malls, as these are the areas where most of its potential consumers reside.
Value Proposition
In order to deliver services that satisfy the needs and wants of the target clientele, Chick-fil-A has emphasized on various components. First, the company’s management emphasizes on some simple rules such as listening to the customers, high quality products and emphasis on impeccable customer care. As envisaged by R.
Brief, final presentation for Social Media Certificate Class. Is a Social Media Analysis of Orlando's Personal Fitness, a local private gym in Little Rock, AR.
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Similar to Sales final resume 9:1:2016 hadley allen
Passionate, high performing leader with expertise in client/partner management, business development, and overseeing multiple, large, revenue generating businesses. Extensive, successful background in all aspects of Health Club operations and Corporate Wellness programming. Proven proficiency in wellness strategy, sales, retention, staffing, training & development, budgeting, expense management, program management, program development, staff management, and staff motivation. Special emphasis on member experience, client relationships, and driving engagement. Possessing the ability to see "big picture" and also tend to details.
Passionate leader with drive to improve business culture and grow revenue. Emphasis on customer engagement and loyalty and in improving the quality of lives of those I encounter. Experience in corporate and commercial fitness and wellness, but also equipped with a skill set crossing many industries. The core of good business is connections - with customers, coworkers, supervisors, and vested partners. I excel at those connections.
I am a wellness/fitness professional with nineteen years of experience in the wellness/fitness industry, fourteen of those years having been in a managerial role. I have worked closely with executives and agency representatives to create programs and offer wellness services that will help employees build a healthier lifestyle.
Crowley Case Study: Charting the Right Course to Wellness SuccessConnie Thwaite
This case study was written for Interactive Health, a national wellness services provider headquartered in Chicago. The study demonstrates the effectiveness of the employers' wellness program on the health and wellbeing of employees and the employer's return on investment and bottom line impact on the employer's bottom line.
I am a leader capable of challenging clients, enabling them to achieve long-term fitness and health improvement goals, motivating and empowering them to develop strategies and tools for lasting change.
My natural empathy and personalised approach, combined with business and people coaching skills has provided me with a deep understanding of behavioural change processes and I am a firm believer in my holistic and durable approach to fitness.
I am a leader capable of challenging clients, enabling them to achieve long-term fitness and health improvement goals, motivating and empowering them to develop strategies and tools for lasting change.
My natural empathy and personalised approach, combined with business and people coaching skills has provided me with a deep understanding of behavioural change processes and I am a firm believer in my holistic and durable approach to fitness.
Michael Bobbio's narrative is a testament to the power of authenticity and personal growth. I hope that my journey as a hero and warrior is an inspiration, a reminder that strength isn't just a trait; it's a mindset. My portfolio is a living testament to the impact that courageously facing your fear and weaknesses can have when continuously striving to become your authentic self.
Running head STRATEGIC LEADERSHIP AT CHICK-FIL-A .docxagnesdcarey33086
Running head: STRATEGIC LEADERSHIP AT CHICK-FIL-A 1
STRATEGIC LEADERSHIP AT CHICK-FIL-A 14
Strategic Leadership at Chick-fil-A
Latrice Jones
Argosy University
Perspectives in Change Leadership
10/29/2014
Introduction
Chick-fil-A is a United States based company operating in the food and beverage sector. Founded in the early 1960s, this company has its headquarters in Atlanta, Georgia. It registered peak sales of more than $5 billion in the 2013 fiscal year. Currently, it is the largest quick-service chicken restaurant in the nation. The company’s main specialty is serving freshly prepared chicken products, with its major offering being chicken sandwich. The values and vision developed by the company’s founder, Truett Cathy, continue to guide employees’ conduct and values. Currently, the leadership of the company is under COO Dan Cathy. The mission of Chick-fil-A is “to be America’s best quick service restaurant”. It hopes to realize this ambition through strategies such as responsiveness to customer needs, improved employee training, responsiveness to customer needs and more emphasis on quality. According to its Website, the company’s purpose is “to glorify God by being a faithful steward of all that is entrusted to us, and to have a positive influence on all those who come to Chick-fil-A”. This report analyzes the strategic cascade of the company, highlights the specific strengths, weaknesses, opportunities and threat faced by the company and concludes by an evaluation of the internal environment of the firm. The paper also offers practical recommendations that can align employee’s behaviors to the overall strategies of the firm.
Strategic Cascade
Target Market
Chick-fil-A pursues an ingenious marketing strategy that has enabled it to continue registering growth over the recent years. The target audience for Chick-fil-A differs from the usual fast food clientele that normally includes children and teens. The company mainly targets adults between the ages of 18 and 44. According to Lee (2011) many of the target clientele are women. The company also targets customers on the high-income bracket and it strives to reach out to the more educated clientele than those targeted by restaurants in the hamburger market. Lee (2011) asserts that customers targeted by Chick-fil-A are more likely to be in white-collar jobs. Mindful of the aforementioned demographics, the company decided to operate in suburban neighborhoods and malls, as these are the areas where most of its potential consumers reside.
Value Proposition
In order to deliver services that satisfy the needs and wants of the target clientele, Chick-fil-A has emphasized on various components. First, the company’s management emphasizes on some simple rules such as listening to the customers, high quality products and emphasis on impeccable customer care. As envisaged by R.
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Sales final resume 9:1:2016 hadley allen
1. HADLEY ALLEN
Chicago, IL 60614 | 312.550.7033 | hadleyallenfitness@gmail.com | www.linkedin.com/in/hadleyallen
Profile: Sales & Fitness Management Professional
Over 15 years of selling, delivering, and managing health and fitness programs targeting world-class athletes,
Fortune 500 executives, community leaders, and Olympic youth competitors.
Distinguished career engaging clients in health and wellness programs, encompassing fitness, nutrition, and
functional movement through a consultative approach to sales, compelling marketing tactics, and a personal
commitment to optimal client outcomes.
Proven success in building profitable business from start-up to repeat, referral, and retained clientele
through expert relationship management and consistent delivery of high quality services.
Collaborative leader skilled in identifying, developing, and empowering talent to meet and exceed both client
and corporate expectations.
Recognized for expertise in driving sales conversions from initial noncommittal responses to loyal base of
long-term clients dedicated to weekly fitness and nutrition programs.
Grew start-up fitness business 15-fold with consistent incremental revenue growth over 13 years.
Propelled sales from $150 nutrition programs to $10K annual program revenue per client.
Recruited and converted corporate wellness budgets into full-time tenured clients.
Captured and retained corporate training accounts from previous vendor.
AREAS OF EXPERTISE INCLUDE:
Client Relationship Management Business Development & Administration Strategic Planning & Execution
Budgeting/P&L Management Health Promotion & Incentive Programs Fitness Consultations & Sales
Social Media & Event Marketing Personal Training & Group Exercise Functional Movement
Team Building & Leadership Staff Training, Mentoring & Development Health, Wellness & Nutrition
PROFESSIONAL EXPERIENCE
HADLEY ALLEN FITNESS, LLC/BOOMING WITH HADLEY, LLC – Chicago, IL 2001 – Present
Managing Fitness Director
Created, market, and operate two successful, web-based fitness brands, Hadley Allen Fitness and Booming with
Hadley to support brick and mortar fitness business operations. Develop, implement, and manage annual strategic
plans, program goals, and operating budgets. Hire, train, mentor, and manage performance of staff to ensure
consistent brand message and superior quality. Manage relationships with PR and website development/hosting
agencies to build infrastructure, YouTube videos, and business for both HadleyAllenFitness.com and
BoomingWithHadley.com. Consult with clients to conduct fitness assessments, develop personalized nutritional and
fitness plans, and facilitate both personal and group training sessions.
Staff: 3 college interns and 4 fitness trainers. Revenue: $300K annually. Expense Budget: $25K annually.
Launched and grew business to 30 clients plus up to 35 class participants with 98% client retention rate
over 10 years through relationship building and member engagement among client base that included
Chicago’s corporate executives, entertainers, weekend warriors, and philanthropists.
Drove awareness and lead generation through live event and social media marketing, including presence
at corporate events, email blasts to 450 different emails, and communications to 500+ Facebook friends.
Expanded business in 2010 by launching Booming with Hadley to specifically target executives in the
Baby Boomer demographic who are concerned with issues of aging, fitness, and healthy lifestyles.
2. Hadley Allen 312.550.7033 | Page 2 of 3
Promoted business while championing clients’ fitness goals by publishing book, “Forty Days to Fit,” that
provided Baby Boomer clients with beginner exercises and full nutrition plans.
Garnered media placement and generated new business through motivational speaking opportunities
and appearances in studio, on radio, and in print, including WGN TV, WGN radio, and Chicago-based
reality TV show, “Put Your Money Where Your Mouth Is.”
Achieved industry-leading 95%+ client success rate in meeting personal fitness goals.
5 SEASONS ATHLETIC CLUB/SEARS TOWER CLUB/UNIVERSITY CLUB/CRUNCH GYM – Chicago, IL 2002 – 2004
Group Trainer and Coach
Instructed groups of 10-30 clients in a wide range of classes. Coordinated fun run and yoga programs at these
different athletic clubs. Delivered nutrition talks and facilitated grocery tours to support clients in their health and
fitness goals. Hired and led fitness training team.
Staff: 4 fitness trainers.
Grew class attendance six-fold on average at 5 Seasons Athletic Club, Crunch Gym, and Sears Tower Club
by creating ten new classes including outside boot camp, mom’s fitness, sports conditioning, strength
training, mind and body yoga, fitness testing, and muscle imbalances.
Coached groups of 10-30 people to meet their health and fitness goals by building and leveraging client
relationships, as well as managing clients toward their objectives.
MANAGEMENT SALES CONSULTING, LLC – Chicago, IL 1999 – 2001
Recruiter – Financial Industry
Generated, qualified, and presented leads for potential candidates for financial industry employers, including
Morgan Stanley and Goldman Sachs.
More than doubled business from $240K to $600K in one year by building trusting relationships with
equity research associates and equity traders, as well as aligning candidates with open positions.
EDUCATION
THE JUILLIARD SCHOOL – Bachelor of Arts in Music
CERTIFICATIONS & AFFILIATIONS
American Council on Exercise (ACE) – Certified Personal Trainer
American Red Cross (ARC) – Certified in Adult CPR
PERSONAL ACHIEVEMENTS
2012 Grand Prix Bodybuilding Figure Competition, Second Place.
Completed Honolulu and Phoenix Marathons.
Selected to train former Chicago Bears player, Mike Adamle, for World Championship Kona Hawaii Ironman,
resulting in injury-free race.
COMPUTER SKILLS