- Jennifer Haynes has over 17 years of experience in food and beverage, fitness, recreation, health promotion, and community development. She holds a Master's degree in Business Administration and a Bachelor's degree in Physical Education. - Her most recent roles include coordinating fundraising events for the Heart and Stroke Foundation and Canadian Breast Cancer Foundation. Previously, she was the Assistant General Manager at Goodlife Fitness where she exceeded fundraising goals. - She has a strong background managing facilities and programs, including her role as the Aquatics and Fitness Coordinator at a private club where she drastically increased revenues and programs. - Haynes is seeking part-time or full-time employment with Tim Hortons

1. Jennifer R. Haynes
#310, 760 Johnson St. ♦ VICTORIA, BC V8W 0A4 ♦ (250) 380-1496 ♦ jrhaynes@shaw.ca
Linked In Profile: http://www.linkedin.com/in/haynesjennifer
EDUCATION
Masters Degree in Business Administration, University of Wales (Wales, UK) Oct 2009 – Oct 2012
• Specialized in Service Excellence, Financial Management, Strategic Planning, Quality Management, Human Resources,
Facility Management and Managing Change in Organizations
Bachelor Degree in Physical Education, University of Alberta (Edmonton, AB) Sep 2000 – Dec 2004
• Specialized in Nutrition, Active Living, Health and Wellbeing
RELATED FOOD AND BEVERAGE WORK EXPERIENCE
Server, The Black Olive (Victoria, BC) Sept 2015-November
2015
• I provided exceptional service to customers by exceeding their expectations in a fine dining setting.
Worked effectively in a team environment to provide fast friendly service in a high-energy environment.
Key Achievement: I increased profits and revenues through service excellence and marketing for the restaurant during
the last 3 months it was open.
Server, Boston Pizza (Edmonton, AB) January 2005-January
2006
• I provided exceptional service to customers by exceeding their expectations. Worked effectively in
a team environment to provide fast friendly service in a high-energy environment.
Bartender, Server, Beertub Server and Shooter Server and Promotions Assistant, The Roxy on Whyte
(Edmonton, AB) January 2004-September 2005
• I helped create and maintain a positive image of this club through special promotions to target markets to
attract new business. Delivering exceptional service to existing customers, while attracting new business.
Hostess and Server, L’Attitude Restaurant (Edmonton, AB) April 2003-October
2003
• I served in the 53 Degree Lounge while promoting the restaurant on Whyte Avenue. I developed excellent
communication skills with internal and external customers to introduce and promote this new restaurant and
lounge. I excelled at customer retention due to outstanding service and long term customer rapport.
Bartender and Server, Stolli’s Lounge (Edmonton, AB) January 2004-September 2005
• I provided fast, friendly service to regular customers. I worked as a part of a team to exceed customer’s
expectations.
OBJECTIVE
To obtain casual, part-time or full time
employment with Tim Horton’s Restaurant that
will allow me to apply my knowledge and skills
to gain further experience in the food and
beverage industry and make a positive impact in
the communities your organization serves.
RESUME HIGHLIGHTS
•
• * Food Safe, SuperHost, CPR-C, AED, SFA Certified
• * 4 years of Food and Beverage Work Experience
• * Excellent Communication, Multi-Tasking, Leadership and Teamwork skills
• * 8 years of Management and Supervisory experience
• * Master’s Degree in Business Administration-Service Excellence (MBA)
* Bachelor’s Degree in Physical Education and Recreation (BPE)
* 17 years of work experience in the areas of Community Development,
• Food and Beverage, Active Living, Health, Recreation and Wellness

2. RECENT WORK EXPERIENCE
Office Manager/Times Colonist 10 K Coordinator, Vancouver Island Heart and Stroke Foundation
(Victoria, BC) Jan 2015-Sep 2016
• I was responsible for both team and individual registration for the Times Colonist 10 K Run/Walk on
April 26th
, 2015. I was responsible for promoting community heart health across Victoria and surrounding areas. I
was also responsible for donations and fundraising for both individual and team registrations.
• Key Achievement: I successfully coordinated the TC 10 K by recruiting volunteers, organizing teams and
maximizing donations to the Heart and Stroke Foundation.
Co-Run Director of Logistics and Special Event Coordinator Volunteer CIBC Run for the Cure,
Canadian Breast Cancer Foundation (CBCF) (Victoria, BC) Jan 2015-June
2015
• I collaborated with the Co-Run Director of Fundraising to manage team meetings. I worked with
the event logistics coordinators to manage all aspects of the CIBC Run for the Cure. As the face of
the Foundation I strengthened my public relations skills with various community groups and gained
experience in the media with newspaper, television and internet (social networking).
Assistant General Manager, Motivator, Fitness Advisor and Personal Trainer Goodlife Fitness
(Victoria, BC) Jan 2011-Jul 2014
• I was responsible for supporting the General Manager in maintaining a clean, friendly, safe, professional
and profitable club. Responsible for human resources, financial management, facility management, and strategic
management. I managed 10 employees and support them in consistently exceeding members’ expectations.
• Key Achievements: Exceeded my target fundraising goal for the Spin 4 Kids event, which was donated to the
Goodlife Kids Foundation. Along with over 300 other clubs in Canada, we together raised over $500,000 to help
kids become more physically active.
Aquatics and Fitness Coordinator, The Arbutus Club (Vancouver, BC) Apr 2007-Nov 2011
• I managed a pool and fitness center with a $500,000 budget and 100 employees. I created, marketed,
implemented and evaluated programs and services for children, youth, adult, seniors and families to consistently
exceed their expectations. Other responsibilities included hiring, scheduling, training and evaluating staff, facility
management, financial management and purchasing equipment for programs.
• Key Achievements: I was awarded for the Best Teen Fitness Program in all of North America by NACAD. I
always drastically exceeded revenue targets. From 2010-2011 I increased aquatics revenues 480%, increased group
fitness drop-in revenue from $10,790.10 to $21, 290.30 and increased registered group fitness revenue from
$87,001.13 to $220,389.71. I also was part of a multi-million dollar legacy renewal project, in which I regularly met
deadlines to contribute to the success of the project.
Fitness Coordinator, Telus (Burnaby, BC) Apr 2008-Sep 2008
• I was responsible for managing the employee fitness center located at Telus’ head office. Responsibilities
included creating, advertising and marketing health and wellness programs to Telus’ employees. Other duties
included preparing monthly presentations and reports, budgeting, hiring, and facility management. I developed
strong leadership skills by managing a volunteer program, group fitness instructors, personal trainers and wellness
contractors.
Community Recreation Coordinator, Personnel Support Programs (Esquimalt, BC) Aug 2005-Apr
2007

3. • Held multiple positions with PSP during my term with the organization. Positions included Acting Fitness
Instructor Supervisor and Testing Coordinator (Sep 2006-Apr 2007), Community Recreation Coordinator (May
2006-Sep 2006) and Fitness and Sports Instructor (Aug 2005-Sep 2006).
• Gained experience with developing, marketing and advertising recreation programs and services to
military members and their families. Expanded supervisory and financial management experience. Enjoyed
managing all of the summer camp programs.
• Key Achievement: I was the second Canadian PSP Fitness Instructor to be deployed in Canada. I sailed on
the HMCS Vancouver and the HMCS Algonquin to keep the Canadian Navy fit during special operations.
Special Programs Coordinator, Oak Bay Recreation (Victoria, BC) Feb 2006-Aug 2006
• I developed, marketed and advertised programs and my services. I developed and taught the Teen Fitness
Centre Orientation Course and a 12-week training and nutrition program called Fit and Fabulous. As a personal
trainer I trained clients specifically for specialty tests such as POPAT, firefighting etc. I also taught a number of
group fitness classes designed for youth, adults and seniors.
• Key Achievement: I developed, marketed, promoted and taught an incredibly successful program called “Fit
and Fabulous”.
Manager, Vancouver Island Fitness (Victoria, BC) Dec 2004-Aug 2005
• I staffed a team of Personal Trainers, Front Desk/Customer Service Staff, an Assistant Manager and
Group Exercise Coordinator. I held responsibility for financial management, human resources and facility
maintenance.
Key Achievement: At the Oak Bay location I always exceeded monthly sales targets. When I was relocated to the
Saanichton location, I moved the business from not meeting monthly sales targets to meeting monthly sales
targets.
Special Programs Coordinator and Manager, Kwantum Inc. (Edmonton, AB) Sep 2004-Dec 2004
• I managed a corporate fitness center in Manulife Place and provided the Provincial Health Authority with
“Lunch n’ Learns” to expand their knowledge in the area of health and wellness.
• Key Achievement: I initiated a successful community project for Edmonton’s Food Bank, which connected
four of Edmonton’s largest high schools and was featured on the local news. This community project resulted in
increased community partnerships and increased youth wellness with food being distributed to over 140 agencies,
churches and food depots, 13,000 people being assisted through hamper programs and food being provided for
250,000 meals and snacks.
Fitness and Lifestyle Consultant, YM/YWCA (Edmonton, AB) Jan 2004-Dec 2004
• I assisted patrons in achieving their health and wellness goals while providing fitness assessments. I
worked with all populations including children, seniors, adults, youth, people with disabilities and lower income
families.
CURRENT QUALIFICATIONS, AWARDS AND TRAINING
• Food Safe and Serving It Right Certifications
• Red Cross Standard First Aid (Includes CPR Level C and AED)
• Occupational First Aid Level 1 (OFA Level 1)
• Workplace Hazard Materials Information Sheet Certification (WHIMIS)
• Crowning the Customer, Personnel Support Programs (CFB Borden)
• NACAD Award for developing the Best Teen Fitness Program in all of North America
• Microsoft Office, BookKing, Book It, Class, ADP Certificates
• Certified Exercise Physiologist (CEP-through CSEP)
• BCRPA Fitness Theory, Resistance Training, Group Fitness and Aqua-Fit Modules
• Can-Fit Pro Personal Training and Fitness Instructor Specialist Certifications

4. • National Lifeguarding Service Award (NLS) and Water Safety Instructor Course (WSI)
• Sports First Aid & Sports Taping Certifications
• Scuba Diving Certification -PADI (Professional Association of Diving Instructors)
• SkyDiving Certification (UK)
VOLUNTEER EXPERIENCE
Canadian Breast Cancer Foundation, Special Events Volunteer (Victoria, BC) 2015-Present
Heart and Stroke Foundation, Special Events Volunteer and Coordinator (Victoria, BC) 2015-2016
Our Place Society, Kitchen Volunteer (Victoria, BC) 2015-2016
Spin 4 Kids, Fundraiser for the Goodlife Kids Foundation (Victoria, BC) 2012-2014
The Cinderella Project, Volunteer Fairy God Mother (Vancouver, BC) 2013
Health and Safety Committee, Volunteer Department Representative (Victoria &Vancouver, BC) 2005-2011
Friends of Clayoquot Sound, Newsletter Coordinator for West Vancouver (West Vancouver, BC) 2008-2009
CF Cock of the Walk, Volunteered as Time Keeper for Basketball Tournaments (Esquimalt, BC) 2006-2007
CF Mt. Washington Ski Trip, Volunteered with the Organization and Supervision (Esquimalt, BC) 2006
Mustard Seed Food Bank, Volunteered at the Navy Ship’s Lighting Contest (Esquimalt, BC) 2005
Summit Rehabilitation, Physiotherapy Assistant (Victoria, BC) 2005
Kwantum, Motivational Challenge (Edmonton, AB) 2004
YM/YWCA, Taught Group Fitness Classes and Assisted Teens in Weight Room (Edmonton, AB) 2004
Paralympic Association, Helped with Budget and Coached Kids Soccer (Edmonton, AB) 2004
REFERENCES AND RECOMMENDATIONS
See attached for letters of reference.