1. MARGARITA IVANOVA
3990 Shelby Ln. Cumming GA 30041
(404) 772-3529 ∙ imargarita52@yahoo.com
OBJECTIVE To find a position within the Hospitality Industry, where my experience in customer
service and management will support the organization’s profitability.
SUMMARY OF QUALIFICATIONS
 Over eight years of management experience in the Wellness Service Industry.
 Knowledgeable in personnel scheduling and management.
 Award winning recipient for delivering outstanding service and care.
 Familiar with advertising, marketing and sales.
 Dedicated to providing the highest level of customer service.
 Excellent written and verbal communication skills.
EXPERIENCE
2010-2014 Activities Director, Stay Well Adult Day Care Center, Atlanta, GA
 Provided a program of services and support to impaired adult clients and their caregivers.
 Hired, trained and retained qualified personnel to provide the services required
 Monitored the effectiveness of the Department programs through quality assurance procedures and developed
new program concepts.
 Continuously updated content to satisfy client’s ever-changing and widely diverse needs.
2006-2010 Lead Care Manager, Sunrise Assisted Living, Atlanta GA
 Promoted and provided the highest degree of quality care and services to a consistent group of residents and
their families.
 Assisted with daily living activities and attended to individual care needs of each client, with regard to their
unique preferences and personalities
 Ensuring that the proper training and procedures are in place to provide the highest quality of care for the
residents.
EDUCATION Bachelor’s Degree in Cultural Educational Work
 St. Petersburg State University of Culture and Arts, St. Petersburg,Russia
TECHNICAL
Microsoft Word, Excel, PowerPoint.
REFERENCES Available upon request