1. SARAH BLACKNEY CLS
12849 W 24th
Pl Golden, CO 80401 303-885-3851 aubrysar@aol.com
ESTHETICS, CUSTOMER SERVICE, SALES
Self-motivated, adaptable, and results oriented professional with over 10 years of customer service. Great communicator and
takes great pride in developing and cultivating key relationships. Strong leadership skills while successfully collaborating with a
team. Enjoys participating in company growth and profitability. Well-recognized service leader with demonstrated customer
service, leadership, sales, and marketing skills. Substantial experience in dealing with conflict resolution and negotiations.
Heritage College 2013- January 2015 Denver, Colorado Associate of OccupationalStudies in Esthetics
 Certified Laser Specialist
 Licensed Esthetician (February 2015)
 Certification in Basic Life Support for Health Care
Professionals- CPR and AED Issued by the
American Heart Association
 Certified in Chemical Peels
 Certified in Microdermabrasion
 Awards for above 95% averagein academics and
attendance
 Extra-curricular learning with skin care lines:
Sanitas, Image , Rhonda Allison, Hydra Facial,
Laskin, South Seas, and Dermalogica
 Received Student of the Month Award
 Completed Medical Procedures
 Completed Facial Treatments
 Completed Body Treatments
 Completed HairRemoval Techniques
 GPA 4.0
Skin in theCity October 2014- January2015
Medical Spa Internship
 Responsible for reception duties, payment handling, confirmation calls, scheduling, and patient files, coordinating
with the doctor, product explanation, client prep for services, cleaning and sanitation
 Performed Hydra Facial, chemical peels, ImageO2 facials and spray tan
Aubry Travel 2010-Present
Owner- home based travel agency
 Responsible for researching and booking travel arrangements to include honeymoon, family vacation, business trips,
custom tours and group travel
 Knowledgeable in transportation and accommodation recommendations
 Excellence in customer service
CVerifs 2010-2013
Client Relationship Director (CRD)
 Execute strategies to maximize client needs
 Client evaluation and improvement plan development strategy.
 Plan development and plan implementation including, communication and education.
 Drives and "owns" the process of the plans.
 Interact with other key personnel, to keep appraised of service issues and subsequent resolution, or to obtain critical
data for scorecard review meetings.
 Maintain and grow revenue through established and new clients and other financial (revenue) goals defined by the
company.
 Assist with marketing to new clients or prospects in accordance with the marketing plan.
 MortgageAudits and Reviews
 Forensic Loan File and Appraisal Reviews
Green Clean Pros Inc. 2007-2010
Office Manager /Customer Service/Book keeping
• Process estimates and invoices using QuickBooks.
• Organize customer information and set up appointments for jobs
• Provide customer service for all clients
• Create sales and marketing for the company by setting up appointments with future clients.
• Establish daily scheduling of employees and coordinate proper equipment and supplies for each job.
• Customer Service and Relations
EDUCATION
PROFESSIONAL EXPERIENCE