This document discusses non-verbal communication principles including kinesics, proxemics, paralanguage, and visible codes. It defines non-verbal communication as comprising 55% visual communication, 38% vocal communication, and 7% verbal communication. The different types of non-verbal communication covered are body language, paralanguage, space language, time language, and sign language. Guidelines to improve non-verbal communication include monitoring your own non-verbal cues, learning to interpret others, developing self-awareness, observation skills, and asking for feedback.

2. Business Communication-III Module 1 : Non-Verbal Communication Principles, Kinesics, Proxemics, Paralanguage and Visible Code Module 2 : Speaking Skills: Pronunciation Skills, Conversational English, Effective Presentation. Module 3: Interviews and GDs

3. Communication Transfer of Information From a Sender to a Receiver With the Information Being Understood By the Receiver

4. The Two… Verbal Communication: Oral and Written. Non-Verbal Communication

5. Communication Comprises of 3 V’s Verbal 7% Vocal 38% Visual 55%

6. Non-Verbal Communication PRINCIPLES 1.Supplements Verbal Communication 2.Regulates Interaction 3. Establishes Relationships 4. Reflects Cultural Values

7. Forms of Non-Verbal Communication Conscious Non- Verbal Communication Subconscious (Subliminal) Non Verbal Communication

8. Aims & Goals of Non Verbal Communication a. To Create impressions through Body Language & Para-language b. To Initiate and Manage Interactions c. To Express Emotions d. To Convey Deception e. To Convey Power

9. NON VERBAL COMMUNICATION TYPES Body Language Para Language Space Language Time Language Sign Language

10. Body Language Appearance Posture Gestures Eye contact Handshake

11. Para Language (Manner of Commuication) Pitch Speed/Tempo Pause Soft or Loud Tone

12. Space Language Proxemics Intimate Zone Personal Social Public

13. Time Language Time Management Planning Organizing Avoid time robbers

14. Sign Language Audio Signs Visual Signs& Symbols

15. Guidelines to Improve non verbal communication A . Monitor your Non Verbal Communication B . Learn to Interpret Others C . Develop Self-Awareness

16. D . Develop Observation Skills E. Ask for Feedback F. Videotape Yourself and Improve

17. Some Negative Gestures Nervousness Hands in pocket Biting nails Scratching Looking at the Ceiling

18. Negative Gestures 2. Aggressiveness Staring Pointing at Someone Showing a Fist

19. Negative Gestures 3 . Rudeness Shaking Hands too Hard Whisper Yawn Looking at watch

20. Negative Gestures 4. Self Centeredness Eyes closed while talking Head bent back wards

21. Negative Gestures 5 . Superiority Not acknowledging greetings Shouting orders Continue to work as others speak Reclining in chair

22. Non Verbal Communication KOPPACT K- Kinesics (Body) O- Occulesics (Eyes) P- Para-linguistics (Manner) P- Proxemics (Space) A- Artifactics (Objects) C- Chronemics (Time) T- Tactilics/Haptics (Touch)