This document discusses nonverbal communication in business contexts. It begins by defining nonverbal communication as imparting thoughts without words and lists types such as kinesics, oculesics, proxemics and chronemics. It notes research finding that 93% of communication is nonverbal and discusses the importance of nonverbal cues in business for conveying information, impressions and power dynamics. Specific behaviors are explored like eye contact, gestures, postures, paralanguage and subtle indicators. Negative signs that can undermine messages are also addressed. The document concludes by advising how to improve nonverbal communication skills in both sending and receiving messages.

1. NONVERBAL COMMUNICATION
IN BUSINESS COMMUNICATION

2. OUTLINE
• Introduction.
• Importance.
• Types of NVC.
• Negative Indicators.
• Steps to Improve NVC.
• Conclusion

3. WHAT IS….???
 Act of imparting or interchanging thoughts, opinions or information
without the use of spoken words.
→ TYPES OF NONVERBAL COMMUNICATION :-
 Kinesics.
 Oculesics.
 Proxemics.
 Chronemics.
 Paralinguistics.

5. IMPORTANCE OF NVC IN BUSINESS
 Communication researcher Mehrabian found that only 7% of a
message’s effect are carried by words ; listeners receive the other
93% through non -verbal means.

6. IMPORTANCE OF NVC IN BUSINESS
To provide / gather new information.
It is unintentional.
It is more honest than verbal communication.
To make, or help to make a first impression.
To express power and control.

7. EYE CONTACT
 Good eye contact helps your audience
develop trust in you, thereby helping you
and your message appear credible.
 Eye contact provide important social and
emotional information.
 Your gaze at one person should not be
more than 4 - 5 seconds while delivering a
presentation.

8.  Gestures include more than just your hands and arms.
 Gestures include all the body movement that takes place above the waist,
including the head, neck, shoulders, and torso movements.
 Gestures can effectively showcase your enthusiasm, confidence, and
authority.
 Don’t go overboard with your gesture.
GESTURES IN BUSINESS
COMMUNICATION

9. Can you guess?

10. Answer:
• Turkey: Right wing political party
• Commonly: OK
• Japan: Five

11. Can you guess?

12. Answer:
• Turkey: You get nothing from me
• Commonly: Stop, enough
• W.Africa: You have 5 fathers!

13. POSTURES
 Basic Types of Body Language postures
• 1.OPEN / CLOSED :-
arms folded, legs crossed and bodies turned away.open hands, fully
facing you and both feet planted on the ground.
• 2.FORWARD/ BACK :-
Leaning forward and pointing towards you. leaning back, looking up at
the ceiling, doodling on a pad, cleaning their glasses.

15. PARALANGUAGE
 How you say - not What you say.
 Speech behavior
 Voice quality and pitch.
 Range and rhythm control.
 Tempo.
 Articulation.
 Glottis control.

16. HABITS & SUBTLE INDICATORS
 Punctuality.
 Table Etiquettes.
 Dressing Style etc.
I can never bring you to realize the importance of sleeves, the
suggestiveness of thumbnails, or the great issues that may hang from a
bootlace. --Sherlock Holmes to Watson ("A Case of Identity")
 Acute Observation & Attention to Detail
 Rigorous Practice
 Storehouse of Information

17. NEGATIVE SIGNS…   
× Clenched fists.
× Folded arms.
× Rolling eyes.
× Shrugs and shuffles.
× Finger pointing.
× Frowning or scowling.
× Glaring.
× Blankness.
× Sneering.

18.  When sending messages
 Be conscious of nonverbal behavior.
 Be purposeful in use of nonverbals.
 Make sure nonverbals are not distracting.
 Match verbal and nonverbal communication.
 Adapt to the situation.
HOW TO IMPROVE
COMMUNICATION IN BUSINESS

19. HOW TO IMPROVE
COMMUNICATION IN BUSINESS
 When receiving messages
 Don’t automatically assume.
 Consider gender, culture and individual differences.
 Pay attention to all aspects of nonverbal communication.
 Use perception checking.

20. CONCLUSIONS
 It is the most important form of communication.
 Employers are much more sensitive and conscious today.
 Our body language represents the best weapon.
 Doesn’t body language help you to realize your parents’ or
friend’s frame of mind?

22. REFERENCES
• www.smallbusiness.chron.com/benefit-nonverbal-
communication
• http://www.accuconference.com/resources/non-verbal-
communication.aspx
• http://www.inc.com/encyclopedia/nonverbal-
communication.html
• http://www.ehow.com/way_5765314_effective-non_verbal-
communication-business.html
• www.wikipedia.com/nonverbalcommunication
• www.slideshare.net/SahabzadaFahadAhmed/non-verbal-ppt

23. BEST
OF
LUCK!!!