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Activities and Costs

Frieda Brioschi / Emma Tracanella
frieda.brioschi@gmail.com / emma.tracanella@gmail.com
IED, 15 Nov 2016

Lesson 5/2016
5. Actiivities & Costs
Course program
1. Start-ups
2. Business Model & Canvas
3. Value Proposition Design
4. Customers & Market
5. Activities & Costs
2
5. Actiivities & Costs
The Business Model Canvas
During last lesson we discussed what is a business model and how fulfill a
business model canvas, looking into each part:
• Value proposition
• Customer segments
• Channels
• Customer relationship
• Revenue streams
• Key resources
• Key partner
• Key activities
• Cost structure
3
1 2
3
4
5
6
7
89
5. Actiivities & Costs
List the costs you foresee if your
core business is making bicycle
4
5. Actiivities & Costs
..according to you/1
5
5. Actiivities & Costs
..according to you/2
6
• Bicycles Communication Shop
• Investirei sui nuovi materiali tecnologici per creare un prodotto
innovativo, poi sulla pubblicità e il lancio sul mercato
• Sosterrò di più sui costi di manutenzione
• Marketing
• Telai e gomme
• marketing
• progettista marketing grafico artigiani
• Not so few
• I have no idea
• I don't know
• chi le monta e chi le sponsorizza
• /
5. Actiivities & Costs
..according to you/3
7
• Materiale, semilavorazioni, assemblaggio, affitto stabile, comunicazione, distribuzione

• Spazio, materiali, mano d'opera, macchinari, canali, fornitori terzi, pubblicità, figure
chiave all'interno della società (CMO, CFO, CTO)

• Materiali, manodopera, brevetti, registrare azienda, commercialista, designer, ingegnere,
comunicazione, marketing, stabile

• Production cost, Advertising cost, Material cost, Designer cost, Event cost

• Design + ingegneri + funzionalità + produzione

• Designer, material, factory production, communication, patents, human resources,
sellers, customer service,

• Materials costs, production costs, staff costs, advertising costs, opening event costs.

• materials , staff costs , advertising, opening event , manufacturing and production costs

• Comprare il materiale 

• Avere chi me le monta 

• Pubblicità 

• Affitto per ufficio/ punto vendita 

• Personale 

• Costi riguardo la ricerca, il target, competitors ,concept, progettazione ed ingegneria,
Design, comunicazione,immagine coordinata,logo e grafica, test di verifica attraverso
test e questionari, pubblicità, sponsor...
5. Actiivities & Costs
All you need to know
about costs
8
5. Actiivities & Costs
Costs
In production, research, retail, and accounting, a cost is
the value of money that has been used up to produce
something, and hence is not available for use anymore.
Two kind of costs:
• Direct costs
• Indirect costs
9
5. Actiivities & Costs
Direct costs
Costs that can be identified specifically with a particular
project or activity, or that can be directly assigned to them
with a high degree of accuracy.
Direct costs generally includes:
• Salary and wages
• Material, supplies and equipment purchased directly
for the specific project
• Communication and travels costs
10
5. Actiivities & Costs
Indirect costs
Costs that are not classified as direct
Indirect costs generally includes:
• Salary of administrative staff providing normal support
activities
• Office supplies, computers
• Local telephone calls
• Memberships
=> Overhead
11
5. Actiivities & Costs12
5. Actiivities & Costs
Bykes
Direct costs:
• Metals
• Wages for assembly
Indirect costs:
• Abrasive, glue, pink
• Rent
• Insurance
13
5. Actiivities & Costs
Actual cost of doing
business
Before you can price a product or a service, you need
to know your cost to produce it.
A start-up usually should divide costs in one-time and
recurring.
14
5. Actiivities & Costs
Common start-up costs
• market research
• preliminary accounting and legal advice
• tenancy/lease bond, stamp duty and lease agreement
advice
• telephone/internet installation
• statutory requirements such as licences and insurance
• power connection and bond
• signage and initial marketing
• equipment, fixture and fittings purchases
• staffing and wages
• initial raw materials and/or stock purchases.
15 https://www.business.qld.gov.au/business/starting/starting-a-business/calculating-your-costs-when-starting-a-business
5. Actiivities & Costs
Photographer
• How much charge a photo?
• Minimum fee?
• No costs?
A useful tool: the Cost of Business calculator. It list annual
expenses, but it depends on your inputs which can be hard to
estimate.
16
5. Actiivities & Costs
Cost of doing business
calculator/1
Expenses
• Office and/or studio (rent, mortgage payments, taxes,
insurances, home maintenance, …)
• Phone (cell and/or landline and faxes) – remember to
include also the cost of the phone itself
• Photo/Video/Audio Equipment and Accessories
• Equipment services and Repairs
17
https://nppa.org/calculator
5. Actiivities & Costs
Cost of doing business
calculator/2
• Computer(s) (harware and software)
• Broadband internet
• Web hosting/Portal services
• Vehicle Expenses (Lease, Insurance, Maintenance)
• Office supplies and Furnitures
• Postage and Shipping
18
https://nppa.org/calculator
5. Actiivities & Costs
Cost of doing business
calculator/3
• Professional Development
• Advertising and Promotion
• Subscription and Dues
• Equipment and Business Insurance
• Health Insurance/Deductibles/Copays
• Legal and Accounting Services
19 https://www.calcxml.com/calculators/bus02
5. Actiivities & Costs
Cost of doing business
calculator/4
• Taxes and Licenses (Business and Self-Employment)
• Office Assistance (Payroll, Answering Service, Intern,
etc.)
• Utilities
• Travel and Entertainment
20 http://www.wsj.com/public/page/news-small-business-startupCalculator.html
5. Actiivities & Costs
Cost of doing business
calculator/5
• Income factors
• Desired Annual Salary
• Non-assigment Income
• Number of Days You Can Bill Per Year
21 https://www.business.qld.gov.au/business/starting/starting-a-business/calculating-your-costs-when-starting-a-business
5. Actiivities & Costs
Cost of doing business
calculator /6
https://nppa.org/calculator
22
5. Actiivities & Costs
Perceived Value
23
5. Actiivities & Costs24
5. Actiivities & Costs
Value
The extent to which a good or service is perceived by its
customer to meet his or her needs or wants, measured by
the customer’s willingness to pay for it.
It depends more on the customer’s perception of the
worth of the product than on its intrinsict value.
How do we create the perception of value when we talk to
our customers?
25
5. Actiivities & Costs26 https://beyondphilosophy.com/comparing-perceived-value-drivers-employees-customers/
4. Market and Value5. Actiivities & Costs
Gillette Fusion
• Amazon price: 19.25$
• 8 cartridges
• Cost/cartridge: 2.41$
• You need the razor (11.49$)
27
4. Market and Value5. Actiivities & Costs
Gillette Custom Plus
Disposable
• Amazon’s price: 20.97$
• 30 razors
• Cost/razor: 0.70$
28
4. Market, Value and Business Model5. Actiivities & Costs
Gillette Fusion vs. Custom
Plus
• Prices
• 19.25$ vs. 20.97$
• 8 cartridge vs. 30 razors
• Cost in use
• 2.41$ vs. 0.70$
• Additional perceived value justify the additional cost in use
• Durability of blade
• Comfort
• Less irritation
29
4. Market, Value and Business Model5. Actiivities & Costs
Gillette idea
By providing something at below the market price
(the razor), you can create a market for a secondary
product (the blade) upon which you make ongoing
profits.
The mark-up on the secondary products is
disproportionate relative to their cost so were highly
profitable for the manufacturer.
30
4. Market, Value and Business Model5. Actiivities & Costs
3M Scotch® Tape
• Amazon’s price: $1.70
• Lenght: 650 inch
• Cost/inch: $0.003
• Cost to hang a poster: $0.01
31
4. Market, Value and Business Model5. Actiivities & Costs
3M Scotch® Command
Strips
• Amazon’s price: $2.70
• 12 strips
• Cost/strips: $0.08$
• Cost to hang a poster: $0.32
32
4. Market, Value and Business Model5. Actiivities & Costs
Tape vs. 3M Scotch® Strips
• Price
• $1.70 vs. $2.70
• Using Scotch Tape, the user can hang 75 posters vs. 3 for the
command strips
• Cost in use
• $0.01 vs. $0.32 to hang 1 poster
• Additional perceived value justify the additional cost in use
• Less damage to wall
• Simplicity to remove
• Durability
33
4. Market, Value and Business Model5. Actiivities & Costs
CocaCola
34
5. Actiivities & Costs5. Actiivities & Costs
Nespresso
35
What else?
4. Market, Value and Business Model5. Actiivities & Costs
A-Style
• Logo
• 1989 stikers on the walls of
Milano and Roma
• Patented by Italian designer
Marco Bruns
• Clothing Brand
• Italian brand founded in 1999
• A-style has used street-level buzz
marketing to grow to international
prominence
36
4. Market, Value and Business Model5. Actiivities & Costs
Lacoste
• Founded in 1933 by the
tennis man Rene Lacoste
• At the end of 1990 the
company change its strategy:
marketing, retails outlets,
product range, ...
• Sale of t-shirts in limited
series
• Re-establishing Lacoste as “a
distinctive premium brand”
37

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Activities and costs (v. 2016 ita)

  • 1. Activities and Costs
 Frieda Brioschi / Emma Tracanella frieda.brioschi@gmail.com / emma.tracanella@gmail.com IED, 15 Nov 2016 Lesson 5/2016
  • 2. 5. Actiivities & Costs Course program 1. Start-ups 2. Business Model & Canvas 3. Value Proposition Design 4. Customers & Market 5. Activities & Costs 2
  • 3. 5. Actiivities & Costs The Business Model Canvas During last lesson we discussed what is a business model and how fulfill a business model canvas, looking into each part: • Value proposition • Customer segments • Channels • Customer relationship • Revenue streams • Key resources • Key partner • Key activities • Cost structure 3 1 2 3 4 5 6 7 89
  • 4. 5. Actiivities & Costs List the costs you foresee if your core business is making bicycle 4
  • 5. 5. Actiivities & Costs ..according to you/1 5
  • 6. 5. Actiivities & Costs ..according to you/2 6 • Bicycles Communication Shop • Investirei sui nuovi materiali tecnologici per creare un prodotto innovativo, poi sulla pubblicità e il lancio sul mercato • Sosterrò di più sui costi di manutenzione • Marketing • Telai e gomme • marketing • progettista marketing grafico artigiani • Not so few • I have no idea • I don't know • chi le monta e chi le sponsorizza • /
  • 7. 5. Actiivities & Costs ..according to you/3 7 • Materiale, semilavorazioni, assemblaggio, affitto stabile, comunicazione, distribuzione • Spazio, materiali, mano d'opera, macchinari, canali, fornitori terzi, pubblicità, figure chiave all'interno della società (CMO, CFO, CTO) • Materiali, manodopera, brevetti, registrare azienda, commercialista, designer, ingegnere, comunicazione, marketing, stabile • Production cost, Advertising cost, Material cost, Designer cost, Event cost • Design + ingegneri + funzionalità + produzione • Designer, material, factory production, communication, patents, human resources, sellers, customer service, • Materials costs, production costs, staff costs, advertising costs, opening event costs. • materials , staff costs , advertising, opening event , manufacturing and production costs • Comprare il materiale • Avere chi me le monta • Pubblicità • Affitto per ufficio/ punto vendita • Personale • Costi riguardo la ricerca, il target, competitors ,concept, progettazione ed ingegneria, Design, comunicazione,immagine coordinata,logo e grafica, test di verifica attraverso test e questionari, pubblicità, sponsor...
  • 8. 5. Actiivities & Costs All you need to know about costs 8
  • 9. 5. Actiivities & Costs Costs In production, research, retail, and accounting, a cost is the value of money that has been used up to produce something, and hence is not available for use anymore. Two kind of costs: • Direct costs • Indirect costs 9
  • 10. 5. Actiivities & Costs Direct costs Costs that can be identified specifically with a particular project or activity, or that can be directly assigned to them with a high degree of accuracy. Direct costs generally includes: • Salary and wages • Material, supplies and equipment purchased directly for the specific project • Communication and travels costs 10
  • 11. 5. Actiivities & Costs Indirect costs Costs that are not classified as direct Indirect costs generally includes: • Salary of administrative staff providing normal support activities • Office supplies, computers • Local telephone calls • Memberships => Overhead 11
  • 12. 5. Actiivities & Costs12
  • 13. 5. Actiivities & Costs Bykes Direct costs: • Metals • Wages for assembly Indirect costs: • Abrasive, glue, pink • Rent • Insurance 13
  • 14. 5. Actiivities & Costs Actual cost of doing business Before you can price a product or a service, you need to know your cost to produce it. A start-up usually should divide costs in one-time and recurring. 14
  • 15. 5. Actiivities & Costs Common start-up costs • market research • preliminary accounting and legal advice • tenancy/lease bond, stamp duty and lease agreement advice • telephone/internet installation • statutory requirements such as licences and insurance • power connection and bond • signage and initial marketing • equipment, fixture and fittings purchases • staffing and wages • initial raw materials and/or stock purchases. 15 https://www.business.qld.gov.au/business/starting/starting-a-business/calculating-your-costs-when-starting-a-business
  • 16. 5. Actiivities & Costs Photographer • How much charge a photo? • Minimum fee? • No costs? A useful tool: the Cost of Business calculator. It list annual expenses, but it depends on your inputs which can be hard to estimate. 16
  • 17. 5. Actiivities & Costs Cost of doing business calculator/1 Expenses • Office and/or studio (rent, mortgage payments, taxes, insurances, home maintenance, …) • Phone (cell and/or landline and faxes) – remember to include also the cost of the phone itself • Photo/Video/Audio Equipment and Accessories • Equipment services and Repairs 17 https://nppa.org/calculator
  • 18. 5. Actiivities & Costs Cost of doing business calculator/2 • Computer(s) (harware and software) • Broadband internet • Web hosting/Portal services • Vehicle Expenses (Lease, Insurance, Maintenance) • Office supplies and Furnitures • Postage and Shipping 18 https://nppa.org/calculator
  • 19. 5. Actiivities & Costs Cost of doing business calculator/3 • Professional Development • Advertising and Promotion • Subscription and Dues • Equipment and Business Insurance • Health Insurance/Deductibles/Copays • Legal and Accounting Services 19 https://www.calcxml.com/calculators/bus02
  • 20. 5. Actiivities & Costs Cost of doing business calculator/4 • Taxes and Licenses (Business and Self-Employment) • Office Assistance (Payroll, Answering Service, Intern, etc.) • Utilities • Travel and Entertainment 20 http://www.wsj.com/public/page/news-small-business-startupCalculator.html
  • 21. 5. Actiivities & Costs Cost of doing business calculator/5 • Income factors • Desired Annual Salary • Non-assigment Income • Number of Days You Can Bill Per Year 21 https://www.business.qld.gov.au/business/starting/starting-a-business/calculating-your-costs-when-starting-a-business
  • 22. 5. Actiivities & Costs Cost of doing business calculator /6 https://nppa.org/calculator 22
  • 23. 5. Actiivities & Costs Perceived Value 23
  • 24. 5. Actiivities & Costs24
  • 25. 5. Actiivities & Costs Value The extent to which a good or service is perceived by its customer to meet his or her needs or wants, measured by the customer’s willingness to pay for it. It depends more on the customer’s perception of the worth of the product than on its intrinsict value. How do we create the perception of value when we talk to our customers? 25
  • 26. 5. Actiivities & Costs26 https://beyondphilosophy.com/comparing-perceived-value-drivers-employees-customers/
  • 27. 4. Market and Value5. Actiivities & Costs Gillette Fusion • Amazon price: 19.25$ • 8 cartridges • Cost/cartridge: 2.41$ • You need the razor (11.49$) 27
  • 28. 4. Market and Value5. Actiivities & Costs Gillette Custom Plus Disposable • Amazon’s price: 20.97$ • 30 razors • Cost/razor: 0.70$ 28
  • 29. 4. Market, Value and Business Model5. Actiivities & Costs Gillette Fusion vs. Custom Plus • Prices • 19.25$ vs. 20.97$ • 8 cartridge vs. 30 razors • Cost in use • 2.41$ vs. 0.70$ • Additional perceived value justify the additional cost in use • Durability of blade • Comfort • Less irritation 29
  • 30. 4. Market, Value and Business Model5. Actiivities & Costs Gillette idea By providing something at below the market price (the razor), you can create a market for a secondary product (the blade) upon which you make ongoing profits. The mark-up on the secondary products is disproportionate relative to their cost so were highly profitable for the manufacturer. 30
  • 31. 4. Market, Value and Business Model5. Actiivities & Costs 3M Scotch® Tape • Amazon’s price: $1.70 • Lenght: 650 inch • Cost/inch: $0.003 • Cost to hang a poster: $0.01 31
  • 32. 4. Market, Value and Business Model5. Actiivities & Costs 3M Scotch® Command Strips • Amazon’s price: $2.70 • 12 strips • Cost/strips: $0.08$ • Cost to hang a poster: $0.32 32
  • 33. 4. Market, Value and Business Model5. Actiivities & Costs Tape vs. 3M Scotch® Strips • Price • $1.70 vs. $2.70 • Using Scotch Tape, the user can hang 75 posters vs. 3 for the command strips • Cost in use • $0.01 vs. $0.32 to hang 1 poster • Additional perceived value justify the additional cost in use • Less damage to wall • Simplicity to remove • Durability 33
  • 34. 4. Market, Value and Business Model5. Actiivities & Costs CocaCola 34
  • 35. 5. Actiivities & Costs5. Actiivities & Costs Nespresso 35 What else?
  • 36. 4. Market, Value and Business Model5. Actiivities & Costs A-Style • Logo • 1989 stikers on the walls of Milano and Roma • Patented by Italian designer Marco Bruns • Clothing Brand • Italian brand founded in 1999 • A-style has used street-level buzz marketing to grow to international prominence 36
  • 37. 4. Market, Value and Business Model5. Actiivities & Costs Lacoste • Founded in 1933 by the tennis man Rene Lacoste • At the end of 1990 the company change its strategy: marketing, retails outlets, product range, ... • Sale of t-shirts in limited series • Re-establishing Lacoste as “a distinctive premium brand” 37