- Mohamed Ali Abdou is seeking a position that utilizes his 15 years of experience in retail management, customer service, and coffee operations. He has worked at Starbucks for over 13 years in roles of increasing responsibility, including as a Barista, Shift Supervisor, and Store Manager. - He has a proven track record of achieving sales goals, ensuring high product quality and store standards, developing staff, and delivering exceptional customer experiences. - Abdou has strong leadership, problem-solving, administrative, and computer skills from his management of daily store operations and staff.

1. MOHAMED ALI ABDOU
Address: 5 Kamal Abd El-Aziz St. El-Maadi – Cairo
Mob: (202)01127163959 Mob: (202) 01225508408
Email: mody_12938@ Yahoo.com & mody12938@ Gmail.com
Starbucks Store Manager / Barista Trainer / Coffee Master /
Retail Management Trainer / MCM Trainer /
M.H.Alshaya Import Co.
Overview
- Willing to react and accept major responsibility.
- Self motivated and self confident.
- Work under pressure and team work oriented.
- Capable of identifying and developing high quality team members.
- Extensive leadership, decision making, planning & organizing and relationship building
skills.
- Administrative skills.
- Sales and service skills.
- Develops and executes all aspects of retail basics
- Working at pace within a closed environment.
- Strong team motivator.
- Ensure that all employees are fully trained and developed to a required standard
- Strong organizational and problem solving skills.
- Establishes & communicates customer goals and targets while ensuring the highest quality
service and results for customers
- Proven track record of controlling costs.
- Ability to lead a team to achieve goals.
- Possess understanding of the tactics required to drive top line sales.
- A passion of delivering exceptional customer experiences and strong understanding of
customer needs.
- Handles petty cash and maintain cash records and prepares petty cash reimbursements
summary.
- Prepares all related staffs overtime. Checking daily emails and action to be taken if required.
- Responsible in checking Daily Sales Summary Report and rectifying any discrepancies.
- Ensure that the store meet highly level standard.
- Ensuring eye catching effective displays are maintained within the Store
- All new promotional activity requiring changes to display should be carefully planned and
coordinated to ensure minimum amount of disruption
- Ensuring the stock availability
- Review and respond on internal store Audit reports and implement necessary corrective

2. action required
Career History:
- MacDonald's Egypt from May 2002 Till July 2004.
Job Title: Crew
Responsibility: Achieving my daily target of (Cash , Products & Customer Service)
- Cilantro Café starting from August 2004 till end of August 2006.
Job Title: Water for 6 months then Shift supper visor
Responsibility: Achieving my daily target of (Cash, Products, Make sure the store standards
is implemented in the display, ordering ,customer service, mark out, expirations )
- Starbucks Coffee from Jan 2007 up to now.
Job Title: Barista, Sift Supper Visor, Assistant Store Manager, Store Manager.
Responsibility:
Customer Service
- Establishes & communicates customer goals and targets while ensuring the highest quality
service and results for customers
- A passion of delivering exceptional customer experiences and strong understanding of
customer needs.
- articulates a strong understanding of customers’ needs and does significantly more than
required
- Acts as a role model for all employees by focusing business strategy on providing exceptional
service and improving customer satisfaction
- Ensures that all elements of ‘Customer Service’ are at the forefront of store team and
constantly strives to improve
Store Standards & Displays
- Ensure that all implementation at store level is completed to agreed high standards
- Ensuring eye catching effective displays are maintained within the Store
- All new promotional activity requiring changes to display should be carefully planned and
coordinated to ensure minimum amount of disruption
- always maintain the brand integrity through corporate display standards and responsible for
ensuring the display reflects and supports the product suitability for the promotional calendar
- Follows Brand specific Visual Merchandising standards
- Provides an up to date, consistently changing store visual display within brand specific
guidelines
- Arranges merchandise, signage, fixtures
Stock Availability
- To ensure the availability and security of stock in the store through the implementation of
agreed delivery plans and by following company procedures relating to stock movement
- Check the daily delivery (Quantity, Quality, Expiry & Temperature)
- Prepare the delivery ordering

3. - Follow up with the ware house in the stock availability to make correct planning and ordering
- Maintain of the product variety / quality and ordering levels
- providing feedback about the products quality where necessary
- Make spot check and inventory on the products quantity in (Daily, Weekly& Monthly) basis
- Minimize the write off items and monitoring the stock loss & damaging
Administration
- Improve operational cost effectiveness by ensuring the best deployment of material
- Handles petty cash and maintain cash records and prepares petty cash reimbursements
summary
- Prepares all related staffs overtime. Checking daily emails and action to be taken if required.
- Checking Daily Sales Summary Report and rectifying any discrepancies.
- Review and respond on internal store Audit reports and implement necessary corrective
action required
- Manages the annual sales, headcount and expenses to ensure the store performance is within
approved budgets.
Computer Skill:
- Very Good Knowledge in using Computer programs (Windows, Word, Excel, and Internet).
CERTIFICATES
- Starbucks Barista Training Program
- In store Learning Coach
- Coffee Master
- Shift Super Visor Training Program
- Shift Super Visor Work Shop
- Employ of the month
- The highest Coffee Beans Sales
- Starbucks Mug Award
- Customer care class
- Retail Management Training
- PIAT (Put It All Together) Program
- Grow With Us Program
- MCM Program
Languages:
- Arabic : Mother Tongue
- English : Very Good (Reading, Writing & speaking)

4. Qualifications& Personal Data:
- Bachelor’s Faculty of Commerce 2010.
- Date of Birth 21 / 9/ 1983
- Marital Status: Marred